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If you plan to go onto your mortgage companies website to do anything at all, do not choose Freedom as your lender. The site is one of the worst; slow and unresponsive, and will cause you to be late on your loan payment.

This has happened to me twice, the second being tonight. Customer service will be of no help to you. I called to tell them that the site was not accepting my payment and I had been trying for 2 days. The rep had no clue what I was talking about.

I told her I assumed that she had fielded many calls about the broken site, and she was clueless. There is no where to give feedback about the site, and it is painfully obvious Freedom does not care about your cyber experience. I did not choose them as my lender, but my loan was sold to them.

In the future, I will not use a company who plans to sell my loan since I do not get to choose who will be servicing my loan. If you can avoid Freedom, I recommend you steer clear!

Reason of review: Bad quality.

Location: Colorado Springs, Colorado

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I would love to hear more of your story. I am going through the same thing with them and now they damaged our credit.

Its rediculas what these people do to thier customers and they refuse to let me speak to vice president of company. My email is lbejm84@***.com love to hear what happened

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