Freedom Mortgage - Where incompetance and apathy intersect
my mortgage was sold to these clowns and its been nothing but a huge monimental pain in the *** since.They miscalculated our escrow and and then charge a late fee because the regular amount didn't match the new amount.
The new amount was due to their own error. Never sent notice of the error and/or the new amount. When i called to get the late fee resolved they refused because they had reversed one already that year that was also due to a previous error of theirs. the payments are auto payments directly from the bank but they keep F'ing up the escrow and then charging us late payments.
i hate these people
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of freedom mortgage customer care. Freedom Mortgage needs to read this review and look into the issue (if any) according to poster's claims.