Not resolved

We did a refinance with Freedom Mortgage a little over a year ago and it's been a nightmare ever since.They made the deal sound sweet by offering a very low interest rate, nothing out of pocket, no hidden charges or fees attached to the loan, 1 month with no house payment and the balance of our old escrow in a check after closing.

We've done refinancing several times in the past and never had a problem. Every since we closed, they keep hitting us with escrow shortages. First was a couple of months after the refi for $500, a couple of months later for another $500, then another couple hundred and now $1,300. The customer service representatives are trained to turn the situation around on you and make is seem like you are the problem or that you are ignorant and don't understand how estimated escrow is calculated.

We've owned several homes and investment properties over the past 17 years and have never had problems like this before. Escalating to management is a joke! This is NOT a good company.

Don't get your home loan from Freedom Mortgage unless you want to share in the misery.

Review about: Freedom Mortgage Refinance.

Had an Experience with Freedom Mortgage?

Write a review


Terms of Service
Post Comment

I too, am experiencing the same issue.Every month there is a different number that I owe on my payment stub.

It's ridiculous!!!!!

When I spoke with customer service and asked how I'm supposed to pay the 'new' amount if I can't afford it (which is why I refinanced in the first place!) the rep said, "pray!" Really????They keep attributing it to the shortage in the escrow account, but first, they agreed to a 36 month shortage spread, and second, not only have my property taxes not increased, they've decreased, so where are these random numbers coming from?????

Parker, Colorado, United States #833861

I'm now having the same issue!

You May Also Like

Nationstar Mortgage - I have been a Nationstar client for several years, why are they asking for my SS# ? Nationstar Mortgage "I have been a Nationstar Mortgage client for several years. I went online to make my mortgage payment today, as I have done for the past few years, and they..." Read more Ditech - Mortgage Review from San Antonio, Texas Ditech "Wells Fargo ., To my knowledge has the greatest empathy for customers when in need of help .. I can definitely say Thanks to my Bosses for all the great..." Read more Naca - Review in Loans and Mortgages category  from Norcross, Georgia Naca "Everything everyone is saying is true, but it depends on your preparation as well. Listen, your CREDIT SCORE/REPORT will be pulled and it does matter 100%. Reason being is because..." Read more Naca - Review in Loans and Mortgages category from Frederick, Maryland Naca "0.062% 30 year fixed interest rate. No PMI, no closing costs. Credit score= 598. Less than 30k TOTAL including buydown interest being paid on a 382k loan(405k purchase price) Naca is..." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more Fanatics - Terrible Terrible store Fanatics "Please do not buy from Fanatics, Fans Edge, or College Football store. (all the same place) I bought 3 shirts from Fanatics, took forever to get them, and when I..." Read more Precision Tune - They lied and put my life in danger. Precision Tune "On Thursday, September 14, 2017 .. I went to the precision tune in Wilson, NC for a routine oil change, tire rotation, and tire pressure check. I live 45 minutes..." Read more