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I started my FHA streamline refinance back on Dec 2nd with Freedom Mortgage and due to unpaid late fees with Ocwen I had to show I could pay off the fees. After I did this I did not hear back form Freedom Mortgage and I left voicemail and emails with both my loan officer and the person closing the loan.

Never heard back from them and finally got a hold of someone on Feb 7th and was told they closed my account due to no activity. After reading all these complaints maybe I was saved but now I am forced to refinance at a much higher rate thanks to Freedom mortgage never following up on anything and no communication.

I was never even told they closed the account, I had to keep calling to find this out. DO NOT REFINANCE WITH THEM!!

Product or Service Mentioned: Freedom Mortgage Mortgage Refinance.

Reason of review: Poor customer service.

Monetary Loss: $23000.

Preferred solution: Let the company propose a solution.

I didn't like: Wasted time and money.

Company wrote 0 public responses to the review from Feb 07, 2017.
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