mortgage loan payment customer service customer service payments phone money account
1.0
Details
. I have had some financial difficulties last year that caused me to get behind on my mortgage. I filled for loss mitigation in October of 2016. And every month since the mortgage company Freedom mortgage has continued to ask for more and more information. Including...
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61 comments
Anonymous
#1763546

I have the same issues and the same thing with the loss mitigation packets they send me. They tell me the same that the previous one has expired and want more of the same information.

I have been dragged out almost a year and with them telling me the same thing over and being denied numerous times I have turned to legal help.

The law firm I am currently getting assistance from is Open Sky legal. They do help with anything and everything and they are a 4.9 star rating service.

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Review
#1047404 Review #1047404 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage Refinance
Reason of review
Problems with payment
I, like many of you, received a card back in May of 2012 advertising a low interest rate and a preapproved loan. I sent all the documentation is as requested. It is now September and I still have not closed. It's been one thing after another. They either won't call...
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6 comments
Anonymous
#1407927

Worst experience ever in refinancing a loan. Contacted us to refinance at a lower rate but from then through the whole process totally negligence of the facts and incorrect figures all over the paperwork. Still not sure we will go through with this refinance as too much of it sounds like a scam.

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Review
#344466 Review #344466 is a subjective opinion of poster.
Service
Freedom Mortgage Loan
1.0
Details
How many people have Apple computers? A LOT!! So after signing up for a new account to make payments, after my loan was sold to Freedom, and getting an email conformation, I assumed everything was OK. I tried to log in to make a payment due in 3 days, and can't log in....
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11 comments
Anonymous
#1598088

Can't make payment online, so not professional

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Review
#982920 Review #982920 is a subjective opinion of poster.
Product
Freedom Mortgage Account
Cons
  • Are rude and inefficient
Reason of review
Poor customer service
Preferred solution
They cost me taking this off on my taxes! I want an amended statement when they receive my payment in the mail because they are so slack they can't maintain a website that can handle Apple users!
1.0
Details
This lender has failed to comply with multiple statues regarding my loan and modification. First off they never made contact or even attempted to contact me as required by USDA. I received a packet regarding a modification which was completed however it was denied for...
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6 comments
Anonymous
#1642016

I am In the exact situation and every time they call me and send me letters stating they haven’t received all the paperwork, which they have 13 times, I literally loose my mind and blow up on them. My husband doesn’t want to argue with this them, and just keep sending the same paperwork but I know this company is doing fraudulent activities. How can we make them stop?...

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Review
#1389524 Review #1389524 is a subjective opinion of poster.
Service
Freedom Mortgage Loan Modification
Reason of review
Problems with payment

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Run it’s beyond belief | Freedom Mortgage review from Mount Laurel, New Jersey

1.0
Details
I provided the loan modification documents Freedom respond required copies of a business checking account to verify payments that had been documented on the checking account statement along with the check copies. No business account, if I had a business account why would all my deposits be in my checking account? I wrote that there is no other account which the loan modification was then declined because I didn’t provide any he business account statements.
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1 comment
Freedom_Mortgage
#1781635

Hello, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1714153 Review #1714153 is a subjective opinion of poster.
Service
Freedom Mortgage Loan Modification
Pros
  • Record every conversation with det
Cons
  • Fraudulent practices
Reason of review
Damaged or defective
Loss
$76
Preferred solution
Full refund
Tags
  • unethical
  • Disgusted

My name is majid bookmarked my loan number 0099536153 | Freedom Mortgage review

2.5
Details
My name is majid bookmarked my loan number 0099536153 - Freedom Mortgage review
My name is majid bookmarked my loan number 0099536153 - Freedom Mortgage review
We did make payment on august 30 and my last four account number 2652 but you guys write 2656 and didnt go through , we always have the same account number and never changed ,you did negative to my credit report i send my bank statement shows i have in of money that time please help us for take of thats negative thanks majid golmohammadi a.n 0099536153 my phone number is 8016341591
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1 comment
Freedom_Mortgage
#1757159

Hello, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1671319 Review #1671319 is a subjective opinion of poster.
1.0
Details
I am a disabled veteran with 100% disability. My property in gilmer county Georgia is tax exempt. When I received the form from gilmer county I sent it to Freedom Mortgage and ask for refunding of my overpaid escrow. Instead on August 8 2019 they sent me a letter...
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3 comments
Scott A
#1783000

Sounds like the same thing there doing to me and i like how there comments are "It's really disappointing to hear your experience was unsatisfactory i really do wan't to help"American Greed.

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Review
#1655722 Review #1655722 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage
Cons
  • Elderly abuse veteran abuse tax fraud
Reason of review
Poor customer service
Loss
$250000
Preferred solution
Civil suit and possible federal criminal charges up to and including elderly abuse
Tags
  • Mortgage Abuse
1.0
Details
Went to the Placerville office of Freedom thinking keeping my business local would get me better service. Instead, I paid $600 for a VA appraisal and then I was told I must do repairs on the pool deck to bring up the value of my home, which per the appraisal was...
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1 comment
Freedom_Mortgage
#1724840

Thank you for reaching out and providing your feedback. I'm truly disappointed you're not completely satisfied with your experience.

If there's anything I can do to change your opinion, please email me at CustomerCare@freedommortgage.com. Representatives are available Monday through Friday from 8am-10pm EST and on Saturday from 9am-6pm EST.

Review
#1607722 Review #1607722 is a subjective opinion of poster.
Service
Freedom Mortgage Refinance
Reason of review
Poor customer service
Loss
$600

Don't use them. | Freedom Mortgage review

1.1
Details
In a little over a year with Freedom Mortgage they've raised my mortgage payment 160 dollars said they adjusted my escrow wrong that i owed on property tax i said there's no way my taxes aren't that much they said well it's just an estament.Now they keep sending me out rages bills that don't make sense charging me double late fees and even gone as far as stealing my payment saying it was a partial payment and it wasn't applied yet they cashed the check.
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1 comment
Freedom_Mortgage
#1784304

Hello, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1718063 Review #1718063 is a subjective opinion of poster.
Cons
  • Theft
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution

Contact Freedom Mortgage Customer Service

Website:
Mailing Address:
907 Pleasant Valley Avenue
Mount Laurel, New Jersey 08054
United States
Phone:
(855) 690-5900
All Freedom Mortgage Contacts

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Latest Question

Freedom Mortgage Questions

Do not refinance with Freedom Mortgage.

1.0
Details
After 4 months of waiting to close on my refinance which was approved previously, I was denied the refinance due to my income falling after the passing of my husband. Since this was a Streamline loan, there was to be no credit check, appraisal or income verification. I was told I qualified for the refinance after tons of phone calls to the company and they told me whenever I called that everything was fine. They said there was a delay due to an old mortgage company showing up on the title search. All they did throughout the whole process was make excuses as to the reason we haven't signed the paperwork yet. The person I spoke with blamed it on his receiving incorrect information on the rules for Streamline loans.
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1 comment
Freedom_Mortgage
#1780094

Hi, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1712787 Review #1712787 is a subjective opinion of poster.
Service
Freedom Mortgage Loan Refinance
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Deliver product or service ordered