Latest review first
A check was sent to my Mother for a escrow balance, for $660.30 her bank would not allow her to deposit it because my Dad was diciest. She called and ask them to cut a check in her name only. They ask her to send a copy of my dad's death certificate and they would send...Read more
I didn't like
- Worst customer service ever
- Should be a class action lawsuit with so many complaints
I setup auto draft with this company. A few months later when I sold my home I called in to make sure it wasn't going to continue drafting. The representative told me that it shouldn't & that if it did to call in so they could correct it. Well, I paid the loan off in...Read more
I had injured my back in 2010. We fell behind in payments, Freedom refused to help us in any way. We had applied for an emergency homeowners program through HUD. Freedom said we were 9 payments behind, which was not true. We tried to refinance and get rid of them in...Read more
- Should be investigated for mortgage fraud
I didn't like
- Completion of process on time sucks
- Freedom mortgage
I have been going back and forth with Freedom Mortgage since October trying to get assistance due to a reduction in income. I feel behind in payments and requested assistance due to a valid reason. All of these statements are true as I’ve experienced this for months...Read more
Absolutely WORST, most DISGUSTING customer service I've EVER experienced. There is no respect AT ALL and I'm constantly being cut whenever I speak. When I do, they continuously act like they can't hear me, so when I get concerned and genuinely ask if there is some...Read more
Freedom Mortgage - Y’all suck
I have been hung up on twice now. And the regular customer service can’t guide me to the correct department.
I had freedom mortgage as my mortgage company, but they get spiteful if you do not refinance with them. They reported me 30 days past do when they new I was refinancing with another company and then they held the wire transfer for a week and told title company they...Read more
Freedom Mortgage - Veronica 1096
The Customer service is terrible!
I recently did a Refinance with FM and Closed on 11/2018! My 1st Mortgage Payment due on 01/2019...In the meantime, I paid the 01/2019 1st Mortgage payment after the 11/2018 Closing, along with Extra Principal, Extra Escrow, 2020 Homeowners Insurance payments! Before...Read more
My disaster or a story begins with an actual disaster that happened in the form of Hurricane Harvey. Harvey caused massive damage in my home and we didnt have flood insurance. Our fault, this I know. Me and my family had to stay in hotels until I was able to gut the...Read more
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