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In October I was told I would be transferred to Freedom. I called Freedom and got the information so I could set up recurring payments. Newday was paid for the month of October and I was charged again at the end of October for $2000 with Freedom. I set the payments up...
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Anonymous
sabrina42

I fully agree with the customer's description of Freedom Mortgage's unbelievably bad business practices. It was suggested that I sign up on line to pay my mortgage given they ...

1.0
I didn't like
  • Substandard customer service
  • Total disregard and non compliance to documents they provide
  • Reposes for my complaint
#1401894
I had spoken with someone neumerous times prior to deciding to recast my loan. First they couldn’t get me a new monthly payment once I put down a chunk of money. I thought this was weird but someone tbere gave me the calculation they use to come up with the new...
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Anonymous
Anonymous

Hello, I'm disappointed you're not completely satisfied with your experience. If there's anything I can do to help, please email me at CustomerCare@freedommortgage.com. In the...

1.0
#1401004
Freedom Mortgage is the worst mortgage company I have ever had the displeasure of dealing with. Their site is terrible and difficult to work with, the staff is not very friendly and they are poor are resolving problems, to name just a few problems. I have a username...
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Anonymous
Anonymous

Hello, I'm sorry you are having a bad experience. We want customer feedback which helps us improve our service. Please email me at CustomerCare@freedommortgage.com so I may pu...

#1400736
This company should not be allowed to operate in America. The are liars of the first degree.
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Hello, unfortunately our social team does not have access to customer information, so I am at the limits of what I can do personally. Any issues should really be taken up with...

#1397292
When i first got behind on my mortgage payment i went to HUD for help immediately. I was going on two months behind because of lost of income and six months later HUD and i are still sending in the same information every 30 days. Can someone tell me what can be done....
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Hello, I am sorry to hear that your experience has been unsatisfactory thus far. Unfortunately, our social team does not have access to customer information, so I am at the li...

I didn't like
  • How they handle their loan modification program
#1395764
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Freedom Mortgage - Horrible Customer service

I speak to maick#1526167 and he is very mean and not helpful and he hung t8 phone with me
#1394993
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Freedom Mortgage - Very bad Customer service

I speak to Debra# 12221 she mean and not helping at all
#1394988
I am a current Freedom Mortgage customer. I attempted to refinance thru them . WHAT ANIGHTMARE/////////.They have all these stupid rules and requests that they claim everyone must go through........ I have excellent credit and I have paid additional money each month on...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Hello, unfortunately our social team does not have access to customer information, so I am at the limits of what I can do personally. Any issues should really be taken up with...

1.0
I didn't like
  • Unorganized
#1394963
Freedom did my escrow analysis incorrect. I informed them about, the customer service was very uneducated about the escrow account. I asked for a manager name Ryan employee number 13028, his attitude was terrible and he was worse than all the other customer service. I...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Hello, It is disappointing to hear your experience was unsatisfactory. I really do want to help. Would you please send me additional details about what occurred, so I may inve...

1.0
I didn't like
  • Terrible customer service
#1391925
I paid a payment October 30, 2018 when the payment was deducted from my account it was deducted as $5,369.96 when I put $1.806.00 on the website for my payment. As a result my monthly payment was passed due and reflected that on my credit report. I was also charged for...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Hello, would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email. My a...

3.8
#1391745