Skip to content
  • Login
Freedom Mortgage

Freedom Mortgage

www.freedommortgage.com
What is your customer experience with Freedom Mortgage?

Freedom Mortgage Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Freedom Mortgage has 1.4 star rating based on 642 customer reviews. Consumers are mostly dissatisfied.

  • 75% of users would likely recommend Freedom Mortgage to a friend or colleague.

  • Rating Distribution
  • Pros: Should be investigated, That they should be investigatd, Customer service.
    Cons: Customer service, Entire process, Unprofessional business practices and complete lack of action.

View full overview ›

Media from reviews

Freedom Mortgage - They started off great - then look a sharp turn to downright...
Freedom Mortgage - Find another loan servicerFreedom Mortgage - Find another loan servicer - Image 2Freedom Mortgage - Find another loan servicer - Image 3Freedom Mortgage - Find another loan servicer - Image 4Freedom Mortgage - Find another loan servicer - Image 5Freedom Mortgage - Find another loan servicer - Image 6
View all media ›

Top Freedom Mortgage Reviews

Positive Review

"Customer service number is a sales scam!"

stars-rating stars-rating stars-rating stars-rating stars-rating

Your so-called customer service number tried to sell me Medicare bracelets and other insurance and I cannot get through to an actually customer service person...

Critical Review

"Mortgage Modification"

stars-rating stars-rating stars-rating stars-rating stars-rating

I was contacted by Freedom Mortgage, letting me know I was eligible for a modification to lower my rate on my mortgage. I went through the process and was told...

Show reviews that mention
customer service service customer account mortgage loan information phone people credit
Filter review
Sort by
Billy S Hyf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Mortgage Modification

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I was contacted by Freedom Mortgage, letting me know I was eligible for a modification to lower my rate on my mortgage. I went through the process and was told I did not have to make the next two payments as they modified my loan.

Two days before I was to sign the modification, I was told that I did not qualify because I had a poor payment history due to missing the last two payments. Now they say I am delinquent on my mortgage and have reported this to the credit bureaus as being delinquent with a poor payment history.

Absolutely horrible way of doing business, and now I have ruined my credit. Once I fix my credit, I will be looking to refinance elsewhere.

View full review
Loss:
$4500
Cons:
  • Sneaky and not truthful as they said one thing and did another

Preferred solution: Price reduction

User's recommendation: Be very careful!!

1 comment
Guest

You clearly didn't understand the process. I'm sure if you look at the unopened mail and/or email(s) you would have been that most likely you were on a trial payment plan, before you get the modification.

Missing those two payments, you're no longer eligible for the modification. This clearly wasn't their issues, it's your payment history.

Resolved
Mark H Obe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Customer service number is a sales scam!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Updated by user Mar 17, 2025

Everything turned out OK. Problem was that their main customer service line traps a caller in a loop of robotic sales for Medicaid. It was impossible to get through to a live agent with that number.

Updated by user Mar 10, 2025

Very nice...answered by questions about escrow balance and title transfer.

Updated by user Mar 10, 2025

Got a human on the line on 3-10-2025, really friendly!I used the number:Customer Service:(855) 216-**** (option 4)Personalized EvaluationDo not let them put you through to the (855) 690-**** customer service number. Demand they get a live agent on the phone and go from there.She answered all of my questions and was very nice to me.Overall, I like Freedom Mortgage, but they need to find an easier way people can steer their way out of the Medicaid bracelet sales pitch. Who likes arguing with a voice recorder?Mark

Original review Mar 10, 2025
Your so-called customer service number tried to sell me Medicare bracelets and other insurance and I cannot get through to an actually customer service person related to my payed-off mortgage.
My Mortgage has been paid off.
Will I have my mortgage document sent to me in the mail?
Will the escrow balance held be sent to my by check?
Mark Hatzenbeller
View full review

Preferred solution: communication

User's recommendation: yes....just get a real human on the line....

Anonymous
map-marker New Market, Alabama

Horrible customer service. Broken promises of being told they will have a supervisor call back.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Freedom Mortgage took over my mortgage from another company. I did not get my loan through them.

I have excellent credit (above 850) and payment history.

My home is on a "private road" the development was built over 20 years ago and county water lines were not run down the private roads. All home sites had private water lines run to the main road to connect to the county water main.

Our home owners association has been working with the county for the past 2 years to get a "county" water line run down our road. All homeowners must release "easement permission" to the county to install the water lines. We have hired attorneys to make sure the project is done legally and correctly.

The attorneys require signed paperwork from the mortgage companies for the properties that have a mortgage. The paperwork was sent to Freedom Mortgage in March of 2020 (Freedom took over my Mortgage on 1 March and no one will give me supervisory of management personnel to talk with about this and to find out if the legal department is going to send the required documents back to the neighborhood attorney so the county can start our water line project.

Very frustrating. Constantly on hold when I call.

Finally got a "supervisor" he said he would personally call me back within 72 hours, never happened. It's all such a big secret...I have never experienced such an unprofessional way of doing business.

Freedom Mortgage Reply:
Hi, I'm sorry to hear about your experience with Customer Care. Please email me directly at LetUsHelp@freedommortgage.com with your loan number and property address and the issue you are having, and I will have it reviewed with the appropriate supervisor.
View full review
1 comment
Deana Ydv

This Mortage company is scam artist!!!!!!

John B Glc

Failure to communicate and close in timely manner

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Initial mortgage paperwork for refinance was drawn up and provided by initial contact. It was incorrect as it had me paying for VA origination ~$780 which as a disabled vet is waived.

When I called about it Freedom said my VA certificate said I wasn't eligible. I said something's wrong and when they sent me the certificate it was for someone else. Obviously the names didn't match but Freedom failed to recognize that. Moving forward from that we were given closing date 20 April then just before closing the date was changed] to 23 April the before that they said we were not closing on 23 April.

All the time we're having to call to find out what's going on. They said they didn't have a payoff amount...my loan is with Freedom Mortgage now...how hard can it be to get that number. It's 2 May and we still don't have a closing date. No one knows what anyone else is doing in a mortgage process that is passed from person to person like an assembly line.

You never know who to talk to and is working your mortgage.

CRAZY! Avoid the hassles and go with another company is my advice.

Freedom Mortgage Reply:
Hi John, it is very disappointing to hear your experience has been unsatisfactory. I really do want to help. Would you please send me additional details about what occurred, so I may investigate this issue further? Please include your loan number and property address in the email. My email address is LetUsHelp@freedommortgage.com. Thank you.
View full review
Preferred solution:

Deliver product or service ordered

Anonymous
map-marker Pinckney, Michigan

I was to be transferred to the loan mod/loss mitigation department to speak to someone re: my mtg hardship/C19 virus situation and was transferred to new employee setup for software/hardware needs.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I waited for probably more than a combined 3 hours, trying to reach someone in general customer service dept to discuss my situation and was told they will transfer me to the "loan mod/loss mitigation dept" and gave up after 3 hrs efforts. There is NO direct ph # for mtg customers to call to this particular dept.....WHY??

I ended up being transferred to "new employee hardware/software setup dept" not to the loan mod/loss mitigation dept., and ....was told I was caller #19....(I am NOT a new employee of Freedom mtg) dialed up the main # again, and have over another 37 minute wait per the auto voice. FYI their main web or your paper mtg monthly statement does NOT, repeat NOT tell you where to mail any escrow shortages....why?

Freedom Mortgage Reply:
Hi, thank you for providing feedback. Our Customer Care team is handeling a major influx of customer inquiries due to the COVID-19 Pandemic, but we assure you we are doing our best to assist each and every one of our customers to the best of our ability.
View full review
SAVANNAH H Rgb

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

COVID 19 NO RELIEF FOR PAYMENTS

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I SPOKE WITH A CUSTOMER REP ON 4/16/202 AND ASKED IF FREEDOM MORTGAGE WAS DOING WHAT OTHER MORTGAGE COMPANIES ARE DOING BY OFFERING A DEFERRED PAYMENT. I WAS NEVER GIVEN A "YES" OR "NO" BUT WAS IMMEDIATELY TOLD ABOUT THE FORBEARANCE...ARE YOU KIDDING ME, IF I CAN'T PAY MY MRTG NOW, HOW THE *** YOU THINK I CAN PAY IT ALL AT ONCE WHEN IT BECOMES DUE. I HATE THIS MRTG COMPANY AND WISHED (IF ANYONE KNOWS HOW) I COULD CHANGE FROM THIS COMPANY HOLDING MY NOTE, I WOULD TRANSFER MY NOTE IMMEDIATELY!!!!

Freedom Mortgage Reply:
Savannah, I'm sorry to hear about your experience with Customer Care. Please email me directly at LetUsHelp@freedommortgage.com with your loan number and property address and the issue you are having, and I will have it reviewed with the appropriate supervisor.
View full review
Loss:
$30
Preferred solution:

DEFERRED PAYMENTS FOR A COUPLE OF MONTHS!

Anonymous
map-marker Middletown, Connecticut

Horrible service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Horrible service, repeated computer and statement errors. Very lengthy hold times to reach anyone if you can.

Freedom Mortgage Reply:
Hi, I'm sorry to hear about your experience with Customer Care. Please email me directly at LetUsHelp@freedommortgage.com with your loan number and property address and the issue you are having, and I will have it reviewed with the appropriate supervisor.
View full review
Elizabeth M Sou

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor customer service/reports incorrect information to credit bureaus

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I am a 22-year Veteran and I have been a Freedom Mortgage customer for 9 years. During this time, they have incorrectly reported to credit bureaus (2 times) that I was 30-days late on payments.

I had to basically prove my case that it was their fault/error and go back and forth on multiple occasions during this process...one was resolved, the other I am still working on and have hired a lawyer. I have 2 mortgages with Freedom and one with Quicken/Rocket Mortgage and I have to say Rocket Mortgages customer service is top-notch and financing with them was streamlined.

They NEVER misplaced paperwork and are very professional/customer service reps are exceptional.

When I tried refinancing a current Freedom VA loan just recently, the financing department misplaced paperwork and I had to turn in documents multiple times. So I stopped the process and will be going through the refinance with Rocket Mortgage.

Freedom Mortgage Reply:
Elizabeth, I'm sorry to hear your experience has not been completely satisfactory. Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email. My email address is LetUsHelp@freedommortgage.com. Thank you.
View full review
Pros:
  • No pros
Cons:
  • Neglects customers
Preferred solution:

Let the company propose a solution

1 comment
Guest

Same here!!!

James G Zac

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Redding, California

Bi weekly payment Amortization Schedule

I'm doing a refi right now with Clear Path Lending. I asked who they would be selling my loan to and they said Freedom Mortgage.

I was with you a few years ago. My loan won't close until June 1st. The reason for that is that I did a refi with cashout recently.

What I wanted to ask is do you still allow bi-weekly payments done automatically?

I'll want to do that. The other thing is that I would like to get an amortization schedule from you from day one.

Thank you,

James Graves

Freedom Mortgage Reply:
Hi James, thank you for reaching out and providing your feedback. We look forward to assisting you with your home and if you have any further questions or there is anything additional we can do to assist you please email us directly at LetUsHelp@freedommortgage.com.
View full review
Anonymous
map-marker Monroe, Georgia

Freedom Mortgage - Very Bad Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

My VA loan was sold to Freedom Mortgage just a little over a year ago. My wife and I have owned 4 homes over the last 30 years and Freedom Mortgage is the WORSE!!!!

that we have ever dealt with. When I have a problem and have to call them, my average wait has been anywhere from 20 mins. up to 1 hour. When you get to speak to someone, each customer service rep will give a different answer, no one is on the same page, and when you ask to speak with a supervisor, their attitudes are worse, they're rude and can care less about your problem.

They're slow to post your payments, I was attempting to pay extra into my escrow account and almost every time, it would be applied to the wrong place, I started in 2020 paying more into my escrow and they sent it back saying, I couldn't do that. The customer service is so bad, I decided that I would rather pay a higher interest rate than continue to do business with this company. Right now, I'm attempting to do a REFI of my VA loan with a lower interest rate, our request was received on March 10, 2020, and as of April 3rd,2020, they have still not sent the payoff of our loan which caused us to miss our new closing date. When I called Freedom again, I asked to speak with a supervisor and his attitude was the worse.

This company clearly doesn't care about its customers and they clearly don't care about who they put out in front of their company that is supposed to be there to help customers. So right now, we don't have a closing date because we don't know when and if they will send a payoff letter to the new mortgage company.

I've asked my new mortgage company if there is any way possible, " DO NOT SALE OUR LOAN TO FREEDOM MORTGAGE " or I will never do business with them again. I am also going to contact the Veteran Administration and complain about the pour customer this company gives its veterans.

Freedom Mortgage Reply:
I'm sorry to hear about your experience with Customer Care. Please email me directly at LetUsHelp@freedommortgage.com with your loan number and property address and the issue you are having, and I will have it reviewed with the appropriate supervisor.
View full review
1 comment
Elizabeth M Sou

I agree, wish I never did business with this company!

Anonymous
map-marker Houston, Texas

Longest Hold Times I've Ever Been On

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I sold my home and was expecting my escrow balance back mailed to me. Over a month later, I still haven't received it so I figured they were due a phone call. I understand we're are currently in a crisis, so I expect some extended hold time, but not an hour.

Freedom Mortgage Reply:
Hi, would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email. My email address is LetUsHelp@freedommortgage.com. Thank you.
View full review
Nkaukageois S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Need payout to be sent to title company and myself. Requested on Monday.

Today is Thursday, lady named Sandy with ID 2104 states it takes 3 business days. I called yesterday and spoke to another rep, (the name and id # is at home on a notepad) who stated it would be delivered today as requested.

What a bunch of bull. FREEDOM MORTGAGE ***

Freedom Mortgage Reply:
Hi Nkaukageois, we appreciate your patience during these unprecendeted times. Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email. My email address is LetUsHelp@freedommortgage.com. Thank you.
View full review
Pros:
  • Paper statements
Cons:
  • Every aspect of any and all interaction with freedom mortgage
  • Impolite
Loss:
$1000
Preferred solution:

Let the company propose a solution

Anonymous
map-marker Vero Beach, Florida

Worthless lender

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I served lawful process and required an accurate proof of their specific dealings with me and they defaulted.

View full review
Maria R Ffa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Oxford, Massachusetts

Terrible Customer Service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

The representatives lack professionalism and knowledge in what they do. They don't care one bit about their customers. You will get different information each time you call and they never have a supervisor available who can clarify the miscommunication among the employees.

View full review
Loss:
$6
Cons:
  • Every a homeowner needs to avoid

Preferred solution: A need a solution to my issues

User's recommendation: Expect nothing but complaints

Linda K Gdr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Barnegat Township, New Jersey

I tried for 2 days to get thru to your company , to request a history of our loan, you needed to verify my e mail....and said you would send me a verification code, I waiting but it never came

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I had to go to the library so I could use 2 computers to get through and it still did not come throrugh...so how do you get through to you.to your customer service ?do not ask for a request, you don't get

View full review
Anonymous
map-marker New York, New York

Horrible experience

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Freedom Mortgage is terrible! I only chose them because my mortgage was being transferred to me.

I understand that process can take about six months. But once the mortgage was fully transferred to me, I received nothing but nonstop misinformation, which was incredibly frustrating. They would send me various forms that I need, but I can't access them because my account wasn't set up due to the transfer. Even when I try to receive information by phone, I never once got the text.

Along with this, they need better-trained customer service as well; the staff all provide different information which doesn't help me as a homeowner.

If I ever decide to purchase another home, I will certainly avoid Freedom Mortgage and recommend that others do the same if they ask for my advice. They've made my first-time homeowner's experience terrible!

View full review

About

Related Companies

Roundpoint Mortgage Servicing

Summary

Freedom Mortgage Corporation was founded in 1987. It is a full service lender. In 2006 the company purchased Irwin Mortgage. Freedom Mortgage Corporation specializes originating, processing, funding and servicing loans at competitive rates. The company offers a wide range of options, quick approvals, easy access and twenty four hour a day, seven days a week convenience. Freedom Mortgage Corporation provides home financing and home refinancing loans, VA, FHA and conventional loans, interest-only mortgages, debt consolidation to pay off the high interest credit cards, home equity loans, construction and home renovation loans, unsecured and bad credit loans, etc.

Freedom Mortgage reviews and complaints

Freedom Mortgage is ranked 296 out of 1133 in Loans and Mortgages category

Area Served

USA

Payment Methods

VISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article