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A check was sent to my Mother for a escrow balance, for $660.30 her bank would not allow her to deposit it because my Dad was diciest. She called and ask them to cut a check in her name only. They ask her to send a copy of my dad's death certificate and they would send...
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1.0
I didn't like
  • Worst customer service ever
  • Should be a class action lawsuit with so many complaints
#1449397

I setup auto draft with this company. A few months later when I sold my home I called in to make sure it wasn't going to continue drafting. The representative told me that it shouldn't & that if it did to call in so they could correct it. Well, I paid the loan off in...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Hello, thank you for reaching out and providing feedback. I'm disappointed you're not completely satisfied with your experience. If there's anything I can do to help, please e...

Anonymous
Anonymous

Never, ever, allow anyone access to your account(s). QUOTE : "...I have called in around 10 times and emailed about 7 times" At what point did you realize that your methods ar...

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Freedom Mortgage Loan
#1448311

I had injured my back in 2010. We fell behind in payments, Freedom refused to help us in any way. We had applied for an emergency homeowners program through HUD. Freedom said we were 9 payments behind, which was not true. We tried to refinance and get rid of them in...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Hello, it is disappointing to hear your experience was unsatisfactory, but I really do want to help. Would you please send me additional details about what occurred, so I may ...

Anonymous
Mark

QUOTE : "Freedom refused" What ? How ? Don't tell me somebody on the telephone. Your inquiry is not a request, it is a demand. You must furnish your demand in writing and serv...

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1.2
Product
Freedom Mortgage Mortgage
I liked
  • Should be investigated for mortgage fraud
I didn't like
  • Impolite
  • Completion of process on time sucks
  • Freedom mortgage
#1446049

I have been going back and forth with Freedom Mortgage since October trying to get assistance due to a reduction in income. I feel behind in payments and requested assistance due to a valid reason. All of these statements are true as I’ve experienced this for months...
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1.0
#1444462

Absolutely WORST, most DISGUSTING customer service I've EVER experienced. There is no respect AT ALL and I'm constantly being cut whenever I speak. When I do, they continuously act like they can't hear me, so when I get concerned and genuinely ask if there is some...
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1.0
Altamonte Springs, Florida
Product
Freedom Mortgage Customer Care
I didn't like
  • Absolutely worst
#1444316
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Freedom Mortgage - Y’all suck

I have been hung up on twice now. And the regular customer service can’t guide me to the correct department.
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Freedom Mortgage Customer Care
#1443977

I had freedom mortgage as my mortgage company, but they get spiteful if you do not refinance with them. They reported me 30 days past do when they new I was refinancing with another company and then they held the wire transfer for a week and told title company they...
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Anonymous
Anonymous

That's fun ; but Huntington Bank gets spiteful if you DO try to refinance. They will grossly over-appraise your property and insist that your equity level is too low. Why woul...

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Freedom Mortgage Mortgage
#1443326
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Freedom Mortgage - Veronica 1096

The Customer service is terrible!
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1.0
Details
Billing Practices
Customer service
Staff
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Freedom Mortgage Customer Care
#1441719

I recently did a Refinance with FM and Closed on 11/2018! My 1st Mortgage Payment due on 01/2019...In the meantime, I paid the 01/2019 1st Mortgage payment after the 11/2018 Closing, along with Extra Principal, Extra Escrow, 2020 Homeowners Insurance payments! Before...
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Anonymous
Louise Roy

Had problems with FM & wrote to Consumer Financial Protection Bureau (CFPB) via e-mail at: https://www.consumerfinance.gov/ and they were helpful. The matter was finally resol...

Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

It is disappointing to hear your experience was unsatisfactory. I really do want to help. Would you please send me additional details about what occurred, so I may investigate...

Comment 3 comments
Helpful? Yes 1 No 0
Report
1.0
Mount Laurel, New Jersey
Product
Freedom Mortgage Refinance
I liked
  • Should be investigated
#1441065

Contact Freedom Mortgage

Mailing Address:
Freedom Mortgage Corporation
907 Pleasant Valley Avenue, Suite 3
Mount Laurel, New Jersey 08054
United States
Phone:
(877) 684-4210
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Freedom Mortgage Products and Services

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My disaster or a story begins with an actual disaster that happened in the form of Hurricane Harvey. Harvey caused massive damage in my home and we didnt have flood insurance. Our fault, this I know. Me and my family had to stay in hotels until I was able to gut the...
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SandyNewt618
SandyNewt618

Their website is truly awful. I missed a payment and went to pay it after and only had the option of paying it and the next month's payment. Then they took the next month thro...

Anonymous
Anonymous

They did that to us adding December payment and January to where I couldn’t pay the bill and the. It was late because of the new year and they said it was our fault. How are w...

Comment 2 comments
Helpful? Yes 1 No 0
Report
1.0
Altamonte Springs, Florida
Product
Freedom Mortgage Loan Modification
#1440137