Freedom Mortgage Reviews

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New Reviewer
. I have had some financial difficulties last year that caused me to get behind on my mortgage. I filled for loss mitigation in October of 2016. And every month since the mortgage company Freedom mortgage has continued to ask for more and more information. Including...
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66 comments
#2022668

I started my refinance with freedom mortgage in nov 2020. It is now June 2021 and it is still not done.

They told me I had to pay more money for an extension and I was like what it is not my fault you guys are dragging your heels.

after that they started calling me all day but after looking at the reviews I am afraid to do it now. In my opinion a refinance shouldn’t take over a month for sure and it has been 8 months makes no sense.

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ID
#1047404 Review #1047404 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage Refinance
Reason of review
Problems with payment

Poor service

Every time I talk to this company they tell me they are debt collector. So what? They have my mortgage and I'm not late. They don't keep up with what is going on. They never send the same information twice. Something is different every month. They don't return calls. They ask me if I prefer English? What? I'm a college educated native American. Don't ask dumb questions.
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1 comment
#2072863

i know i am going through the same situation im going to contact the VA and legal aid in my state to get some assistant

ID
#2892798 Review #2892798 is a subjective opinion of poster.
Location
Spanaway, Washington
New Reviewer

Ruined credit

Beware!! I did a refi in March with Freedom Mortgage and I set up online bill pay through their site online. Their system messed up and they reported me. I have more than enough money for payment in account and am willing and able to make payment. This has ruined my credit now and they want to take a month to review. I am an investor and this directly effects my job and ability to make money. I have never in my life been late on a payment!! Dont use Freedom take your business elsewhere!

User's recommendation: Don’t use them.

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1 comment
#2063956

Let me guess, you setup auto bill pay but NEVER confirmed the payment was actually made. You just assumed it was done.

Blame yourself for this.

Take responsibility for your own failures. Lesson learned.

ID
#2878629 Review #2878629 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage Refinance
Cons
  • Poor customer service and website
  • Cant find my payment
  • Being lied to and getting the run a round
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Unsubsidized. Bombarding my email!!!!!!

I keep getting unwanted emails. Until you remove them and quit bombarding my email i will blow up your phone

User's recommendation: I wouldn't apply for a mortgage from this company as they don't seem to be smart enough to understand unsubscribe.

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ID
#2876250 Review #2876250 is a subjective opinion of poster.
Preferred solution
Leave me alone

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Complaint

I am very disappointed and frustrated with the way Freedom Mortgage handled my loan and especially my home owners insurance. They allowed my home owners insurance to lapse and never told me until 6 months later. They never sent the money to my insurance company t renew my policy and just let it expire. I'm totally furious over this matter., I'm looking for a new mortgage company.

User's recommendation: Go somewhere else e.

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ID
#2866220 Review #2866220 is a subjective opinion of poster.
Pros
  • Intrest rate
Cons
  • Absolutely worst
Loss
$300
Preferred solution
Apology
New Reviewer

Let people know not to use this company

Their loan processing is atrociou. They lie. Closing went great, the second time. Sent a well qualified person the 2nd time. Customer Service is non-existent--they don't answer the phone and won't call you back. I have been waiting for several return calls over the last couple of months. Their insurance section is all goofed up and they try to force place insurance on you when you have insurance. aDonlready. The website is not user friendly andThe website

User's recommendation: Dont get a loan thru this company.

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ID
#2851603 Review #2851603 is a subjective opinion of poster.
Pros
  • Low rate
Cons
  • All the below
Preferred solution
Hire a staff that answers the phone; return calls like you promise; have a technical department to help with your crummy website.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Lack of respect

I was working with Luis Lopez. After he got the information he needed, he never called back with any information. Have left several messages for him to call back.

User's recommendation: Don't recommend this company.

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ID
#2731430 Review #2731430 is a subjective opinion of poster.
Cons
  • Do not respond to phone calls
Preferred solution
Information that I need.

Loan payoff statement needed today and it is one month off!

I called on Wednesday, I called Thursday two times, and I believe I had the same representative both times. She was unhelpful. I was needing a mortgage payoff request and she said I would request it online and receive it 30 min later. I asked if there was a way she could do it to assure I received it and she said no. I requested it 3-4 times over those two days and never received it email-wise. She never mentioned I could also view it under Statements which I found myself. After looking at the payoff statement, I realized the dates were incorrect - it should be through 7/30, not 8/29. I called again and she was unwilling to provide me with any information other than, " I can change it but you may not receive it for weeks." I'm highly unsatisfied with this rep's lack of care, concern and detail.
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ID
#2725862 Review #2725862 is a subjective opinion of poster.
Location
Ely, Iowa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer
We made the mistake of falling into Freedom's "refinancing so easy" trap back in April 2021. Were assigned NINE different "customer care advocates" during the process, all with different stories. Were told you need an appraisal, got one scheduled and they cancelled the...
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ID
#2718147 Review #2718147 is a subjective opinion of poster.
Cons
  • Entire customer service dept is inept
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Escrow funds haven’t been returned for four months

I sold my home on 4/19/21. Escrow refund check was sent to the wrong address. Not sure why this was the case as they have sent account statements to the correct address for 2 YEARS. I called to fix the situation weeks ago and am still getting the run around on a check. This isnt the first time Ive had shady things happen with this company. I would recommend refinancing with another company if possible. They would foreclose on you in a second if you didnt pay them for 4 MONTHS. I WANT MY ESCROW MONEY BACK.

User's recommendation: Stay away. Refinance if possible.

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ID
#2717769 Review #2717769 is a subjective opinion of poster.
Pros
  • No pros just cons
  • That they should be investigatd
Cons
  • Have to call in numerous times to have an issue fixed
  • Fraud
Loss
$2
Preferred solution
Full refund

HORRIBLE RUDE CUSTOMER SERVICE

Freedom Mortgage was the rudest and has the most disrespectful people working for them. My husband and I being disabled Veterans we were ignored, cussed at, hung up on and when asked who we were speaking with were given false names and return phone numbers. This company can not be trusted. We paid for an appraisal and they never released it. I will never deal with this company again. TV and I would advise

User's recommendation: Veteran's United.

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2 comments
#2072872

exactly i trusted them now that i completed my 3 months loan modification they sending letters stating they are a bill collector not a mortage bank i don't know what's up with them but im about to find out real fast. that's one thing i don't like to be lied to they make it seems like they relly care about you and they really dont i pray to God i dont loose my home dealing with them.

#2072874
@PissedConsumer2072872

You failed to pay as agreed in your Note .... End of story

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ID
#2717459 Review #2717459 is a subjective opinion of poster.
Location
Cape Coral, Florida
New Reviewer

Mortgage life & disability insurance

Requests information on your mortgage life plan. I have recently received a new VA loan I am interested in getting a mortgage life and disability home insurance
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ID
#2680123 Review #2680123 is a subjective opinion of poster.
Location
Roselle, Illinois
Cons
  • Non
Preferred solution
Insurance coverage mortgage life and disability coverage

PMI Insurnace

With improvements I have done to my home, and the increase in home prices. I believe that my amount owed compared the value is around the 78% loan to value ratio. This should make me eligible to have my PMI Insurance removed. I need to know who to speak to about this? I have tried calling your customer service number, and spoke with several representatives about this. They we not able to send me to the correct area, please let me know how to proceed with this. Who to contact etc. Loan # 013013**** Thanks Scott Bishop
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ID
#2676108 Review #2676108 is a subjective opinion of poster.
Preferred solution
A solution to the PMI
New Reviewer

Customer complaints!

Freedom mortgage adds home inspection charges every single month, once I got behind in my payments. I was in contact with them. They knew the property was being cared for. Some months they charged me 5 times. Wtf? I have an FHA loan. They have been sued for this exact thing years ago, yet they are still doing this to my loan. I am beyond frustrated. They lie!! Flat out lie. I just sold my house to get away from them. Do not go with freedom mortgage! ever!!!!

User's recommendation: Do not go with this lender!

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3 comments
#2029781

Make your payments on time and this wouldn't happen. ACTUALLY read the mortgage you signed, you agreed to this

#2029780

https://www.reuters.com/article/freedom-mortgage-lawsuit-idUSL1N20T1MH

#2029778

Bye bye Freedom Mortgage. NEVER AGAIN!!!!

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ID
#2652101 Review #2652101 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Illegal
  • Lied to me

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

No tax exemption adjustment for a 100% disabled vet approved by the state of Georgia instead they increased the monthly payment based on escrow shortage

My husband is a 100% total and permanent disabled veteran with 100% tax exemption that was sent to freedom mortgage in April and as of date has not been adjusted to the payment and escrow. instead have increased the monthly payment based on taxes that he is exempt from I have made multiple phone calls with promises that are not kept. we continue to wait for adjustment that he deserves As a DAV During wa time.DAVdisabled
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ID
#2640967 Review #2640967 is a subjective opinion of poster.
Pros
  • No pros
Cons
  • Customer service sucks
  • Speed of solving issue
Preferred solution
Full refund
New Reviewer

I need my credit rating fixed.

I had mortgage insurance when my home burnt down. Freedom mortgage paid my monthly payment late for a very ling time. Can u send them a letter to clear up my credit

User's recommendation: Not at this point.

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ID
#2640599 Review #2640599 is a subjective opinion of poster.
Pros
  • Customer service
Preferred solution
Send a letter to fix my credit saying it was your responsibility not mine and that I My credit should not be dinged

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