Freedom Mortgage - They are THE MOST UNEDUCATED BUNCH OF PEOPLE
Their employee took money 1,308.68 OUT OF MY CHECKING ACCT , without permission , WASNT MY PAYMENT , SHE JUST USED MY CHECKING ACCT! On 4/2. I had sold my home closed on 4/3 they rec’vd payoff 4/6 ....I realized they took 1,308.68 out on 4/2 , which my payment wasn’t that much.. manager told me what happened ....KICKER. ..,. They won’t give it back! I’m pissed. They stold from me!
Same thing happened to us. Our lender CENLAR sold our loan to Freedom Mortgage. We had the automatic payment set up. We didn't know it was sold and that it didn't come out for April, now we're behind. They can't help us figure out a way to catch up, we can't set up an...Read more
Stearns sold my mortgage to Freedom! I received a marketing letter from them, which was the first thing I heard about them now having my mort gage. Then they called me one day and I missed the call. I called the number back and the person who answered asked what she...Read more
So disappointed today. I am going to find another mortgage company asap. Before I even told him my story and told him what was my request. I was interrupted multiple times just telling me "you did not do that, you did not do that, you....you....". I was not even...Read more
I didn't like
- Way i was treated
I was told in order to be out of delinquency I had to pay the full amount including late fees via bank draft. So, I agreed. I then asked for them to be refunded since it was their fault (they did not set up automatic bank draft after 3 requests). I told them I wanted...Read more
- That i will be done with them soon
- Take calls on saturday
I didn't like
- Run around
- Not worth the aggravation
- Are rude and inefficient
I called freedom mortgage today to try to get a solution with a problem. A year and a half ago I had an issue. I contacted freedom mortgage to try and get caught up. I signed a paper to defer my payment to the end of my loan. Due to their problem, my paper work was not...Read more
Freedom Mortgage - Late fee
They charged me a late fee because their system was down. I called twice to find out what was wrong and they told me to just pay the next day and I wouldn’t be charged. I was the next month. When I wanted my money back or subtracted from April’s payment two people said yes but it was never done. They said it was added to principal. I didn’t want it in principle. This company is *** central.
We refinanced our house and the loan got transferred to freedom mortgage. Biggest mistske ever!! They stated i owed money due to a "fee" eventhough i was fully caught up . I called the company about this, after a 10 minute wait i talked with the first person who tried...Read more
Freedom Mortgage - Insurance claim
The operator couldn't hear me and hung up
Since I had no choice in the matter I now am subjected to Freedom's incompetence. They cannot seem to resolve an issue that I made a payment which somehow they can't find even though I sent them prooof that they cashed the check. I have called customer service four...Read more
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