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Most helpful review
1.0
Details
. I have had some financial difficulties last year that caused me to get behind on my mortgage. I filled for loss mitigation in October of 2016. And every month since the mortgage company Freedom mortgage has continued to ask for more and more information. Including...
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61 comments
Anonymous
#1763546

I have the same issues and the same thing with the loss mitigation packets they send me. They tell me the same that the previous one has expired and want more of the same information.

I have been dragged out almost a year and with them telling me the same thing over and being denied numerous times I have turned to legal help.

The law firm I am currently getting assistance from is Open Sky legal. They do help with anything and everything and they are a 4.9 star rating service.

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Review
#1047404 Review #1047404 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage Refinance
Reason of review
Problems with payment
1.0
Details
We experienced financial hardship due to unexpected car repairs and started the loss mitigation process. After we started the process my wife was temporarily unemployed adding additional strain financially. Freedom let the original mitigation packet time out and...
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Review
#1760002 Review #1760002 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage
Pros
  • Should be investigated for mortgage fraud
Cons
  • Worst customer service ever
  • Loss mitigation and customer service
Reason of review
Poor customer service
Loss
$9000
Preferred solution
Let the company propose a solution
Tags
  • Mortgage loan fraud
  • Managers Attitude
  • Mortgage Abuse

DO NOT USE THIS COMPANY!!! THEY TEND TO BE SHADY!!! REFIED MY LOAN THEN TOOK OUT THE PREVIOUS PAYMENT AFTER TELLING ME THAT THAT PAYMENT WOULD NOT BE TAKEN OUT OF MY ACCOUNT!!! THEN SAID I WAS | Freedom Mortgage review

SUPPOSED TO CANCEL THE PAYMENT!! I ASKED FOR THE PAYMENT TO BE REFUNDED AND THEY TOLD ME IT WOULD TAKE TEN DAYS TO PROCESS REPAYMENT! ALL I TALKED TO WERE CLUELESS!!!AVOID AT ALL COSTS!!!
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Review
#1753134 Review #1753134 is a subjective opinion of poster.
Service
Freedom Mortgage Refinance
Reason of review
Problems with payment
Loss
$857
Preferred solution
Full refund

I would never use them ever again | Freedom Mortgage review from Chesapeake, Virginia

they said I'm behind on my Mortgage payment when I'm not I'm up to date I have paid over $6,000.00 in interest in 2019 from $3.000.00 in 2018 I been in my house 12 years and I'm paying $193.10 on my principal and almost $500.00 on interest tell me something smells fishy
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Review
#1746992 Review #1746992 is a subjective opinion of poster.
1.0
Details
Where do I begin.? From rescheduling my closing without telling me over and over. To saying, I have not paid on my loan after refinancing! My credit has been destroyed and being told my new loan was not funded, even though I have a new loan account and payment date. I...
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Review
#1735078 Review #1735078 is a subjective opinion of poster.

Can not get company to respond pd mortgage for 12 years | Freedom Mortgage review

Trying to receive escrow check . Sent to wrong address , and do not have my check. Please respond Ben Gibbs 205 9071932
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Review
#1724367 Review #1724367 is a subjective opinion of poster.
Pros
  • Some nice people
Cons
  • Terrible customer service
Reason of review
Poor customer service
Loss
$8000
Preferred solution
Full refund

Don't use them. | Freedom Mortgage review

1.1
Details
In a little over a year with Freedom Mortgage they've raised my mortgage payment 160 dollars said they adjusted my escrow wrong that i owed on property tax i said there's no way my taxes aren't that much they said well it's just an estament.Now they keep sending me out rages bills that don't make sense charging me double late fees and even gone as far as stealing my payment saying it was a partial payment and it wasn't applied yet they cashed the check.
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1 comment
Freedom_Mortgage
#1784304

Hello, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1718063 Review #1718063 is a subjective opinion of poster.
Cons
  • Theft
Reason of review
Problems with payment
Preferred solution
Let the company propose a solution
1.0
Details
WOW! Just WOW! Sounds like our story. I’m so sorry on behalf of FM and their incompetence. We hated them. We tried to pay the house off and they retaliated. Counted us late on 4 payments including one to pay house off. Claimed we didn’t have to pay until a certain...
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1 comment
Freedom_Mortgage
#1782221

Hello, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1716144 Review #1716144 is a subjective opinion of poster.
Service
Freedom Mortgage Refinance
Reason of review
Warranty issue
In September of 2019 my fiancee and I received a letter from our mortgage company, Freedom Mortgage, stating that we could do a FHA streamline refinance to save some money. We called and applied. On 10/10/19, we closed on the refinance and sent out the closing costs in...
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3 comments
Freedom_Mortgage
#1781636

Hi, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

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Review
#1715372 Review #1715372 is a subjective opinion of poster.
Cons
  • Should be a class action lawsuit with so many complaints

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Run it’s beyond belief | Freedom Mortgage review from Mount Laurel, New Jersey

1.0
Details
I provided the loan modification documents Freedom respond required copies of a business checking account to verify payments that had been documented on the checking account statement along with the check copies. No business account, if I had a business account why would all my deposits be in my checking account? I wrote that there is no other account which the loan modification was then declined because I didn’t provide any he business account statements.
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1 comment
Freedom_Mortgage
#1781635

Hello, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1714153 Review #1714153 is a subjective opinion of poster.
Service
Freedom Mortgage Loan Modification
Pros
  • Record every conversation with det
Cons
  • Fraudulent practices
Reason of review
Damaged or defective
Loss
$76
Preferred solution
Full refund
Tags
  • unethical
  • Disgusted

Contact Freedom Mortgage Customer Service

Website:
Mailing Address:
907 Pleasant Valley Avenue
Mount Laurel, New Jersey 08054
United States
Phone:
(855) 690-5900
All Freedom Mortgage Contacts

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Latest Question

Freedom Mortgage Questions

Do not refinance with Freedom Mortgage.

1.0
Details
After 4 months of waiting to close on my refinance which was approved previously, I was denied the refinance due to my income falling after the passing of my husband. Since this was a Streamline loan, there was to be no credit check, appraisal or income verification. I was told I qualified for the refinance after tons of phone calls to the company and they told me whenever I called that everything was fine. They said there was a delay due to an old mortgage company showing up on the title search. All they did throughout the whole process was make excuses as to the reason we haven't signed the paperwork yet. The person I spoke with blamed it on his receiving incorrect information on the rules for Streamline loans.
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1 comment
Freedom_Mortgage
#1780094

Hi, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1712787 Review #1712787 is a subjective opinion of poster.
Service
Freedom Mortgage Loan Refinance
Reason of review
Poor customer service
Loss
$3000
Preferred solution
Deliver product or service ordered