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To whom it may concern, I, Noel Chavarria, want to have my history of payment reviewed. I have lived on this property for more than 4 years. The price is estimated to $260,000. There should be no reason to keep paying the PMI. Please consider my request, because it is...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Noel, unfortunately I do not have access to customer information, so I am at the limits of what I can do. Any issues should really be taken up with the Customer Care departmen...

I didn't like
  • Having to pay the pmi
#1361510
RUN as fast as you can from Freedom Mortgage. We closed our refinance on 9/11/18. The Deed of Trust was recorded on 9/13/18. Our loan was supposed to fund on 9/17/18. On 9/17/18 after wasting hours calling people we find out our funds are on hold because of the...
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1.4
I didn't like
  • Being lied to and getting the run a round
#1359007
Our payment includes escrow for taxes and insurance, just like everyones. We did the right thing in beginning and paid more than normal payments etc, sept of 2017 took money out of our escrow for insurance, was for alot more than we had been told it wud be. Then took...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

I'm sorry you are having a bad experience. I really do want to help. Please email me at CustomerCare@freedommortgage.com so that I can put you in touch with the team that is b...

#1358300
This loss mitigation department is useless.5x we sent them what theywant, now they want the same things overagian, but this time they refuse to send us the fininacal work sheet which wr dont have. They keep say sign tax returns, 4x they were signed. They are utterly...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

It is disappointing to hear your experience was unsatisfactory. I really do want to help. Would you please email me at CustomerCare@freedommortgage.com with additional details...

Anonymous
RC

Please contact me at coopercheefamily@gmail.com as I would like to file a class action law suit for their lossmitigation practices. I have had the same experience with them th...

2.7
I liked
  • That they should be investigatd
I didn't like
  • Loss mitigation department
#1357989
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Freedom Mortgage - Automated customer service

I spent 10 minutes punching in my info. Then the call got disconnected. I called back and had to do it all over again. Why do you have to go through all that just to speak to someone. Just have someone answer. Oh and then I was in hold over 30 minutes waiting for someone to pick-up!
#1355873
I was a customer of Stearns Lending prior to my loan being sold to Freedom mortgage. Biggest mistake ever! Huge! Freedom mortgage is horrible at communication and payments take forever to post. Up to 10 days if made on a Friday. Also, if you have any issues with your...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

It is disappointing to hear your experience was unsatisfactory. I really do want to help. If there's anything I can do, please email me at LetUsHelp@freedommortgage.com. In th...

#1355766
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Freedom Mortgage - Mortgage and escrow

I want to talk to someone
#1355326
They are out to ruin your credit instead of helping you. Every one of my bills are paid on time. I made a payment and they sat on it for so long than said I was late. I have proof it was delivered on time. I have a tracking number, a signature from FM, UsPs complete...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

I'm sorry you are having a bad experience. We want customer feedback which helps us improve our service, and we really do want to help. Please email me at LetUsHelp@freedommor...

1.0
#1355119
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Freedom Mortgage - Horrible experience!!!!

They will lie,cheat and steal from you. I have proof. Just ask Taylor agent 13537
1.0
Details
Billing Practices
Customer service
Diversity of Products or Services
Interest Rate
Product or Service Quality
Reliability
Staff
Value for money
Website
#1355034

Contact Freedom Mortgage

Mailing Address:
Freedom Mortgage Corporation
907 Pleasant Valley Avenue, Suite 3
Mount Laurel, New Jersey 08054
United States
Phone:
(877) 684-4210
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Freedom Mortgage Products and Services

All Freedom Mortgage Products
My husband is the executor for his Father's estate. His Dad passed away 3months ago. we have been trying to get a payoff quote from Freedom Mortgage and now the day of settlement they are refusing to help provide an accurate total of the loan balance so WE CAN PAY...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

I'm sorry you are having a bad experience, but I really do want to help. Please email me at LetUsHelp@freedommortgage.com so I may put you in touch with the right person to fo...

#1353568