. I have had some financial difficulties last year that caused me to get behind on my mortgage.
I filled for loss mitigation in October of 2016. And every month since the mortgage company Freedom mortgage has continued to ask for more and more information. Including letters that they said weren't signed but were. Last month I was even told to send the whole packet in again because the original packet had expired.
So I did and sent it certified mail. On May 8th I received a letter from them saying after 7 months of going back and forth my claim was denied. " contributor to sign all docs." When I called I was told they weren't signed by your co-borrower. I don't have a co-borrower so who am I suppose to get to sign this paper.
I feel that the mortgage company has drug me for so long to ensure foreclosure was inevitable. I feel they never had any intention of helping me. I've had to claim financial hard ship in the 2011 and it only took a month. Since this mortgage company has taken over my loan it has been a disaster.
I believe that if they drug me out for 7 months now almost 8. They're doing it to others. Need help investigating. My financial loss last year was 85,000 different then the year before.
Doesn't seem like that would take 7 months to figure out.
I have also attempted several times to speak directly with loss mitigations or a boss. Without any success
Product or Service Mentioned: Freedom Mortgage Mortgage Refinance.
Reason of review: Problems with payment.