Freedom Mortgage - Insensitivity and terrible processing of application
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New ReviewerI recently applied on 1/5/2021 for a refinance.I got the conditional approval in about 5 days.After that e get into the heart of the application process concerning the verification of mortgage payment history.I did have alittle unfortunate history that has changed for the better,but being that I applied for a FHA mortgage and they wanted 24 months of perfect ontime payments which are 12 more than FHA requires,I feel that they put my application to the side somehere since it had to be manually underwritten and not streamlined.They never kept in contact with my mortgage broker while they had all of my previous mortgage payment history.I had to repeatedly contact my mortgage broker to find out what is taking so long to review mortgage payment history.After 1 month of a active mortgage applicationand after pressure from my mortgage broker they FINALLY got back to him with a declination of my application.1 month wasted with them! No consideration for the potential customer.STAY AWAY from FREEDOM MORTGAGE unless you have plenty of time to be wasted.
User's recommendation: do not recommend--STAY AWAY.
Location: Wingdale, New York
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