Product: Freedom Mortgage Website Clear all filters (0 of 16 reviews match)
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Slow to extremely poor web service on their site, Told by customer service rep to use " internet explorer" provider. Also told no IT department to verify problems. Simply trying to pay monthly mortgage each month, using either Microsoft ' Edge' or Google Chrome. You...
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1.0
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Freedom Mortgage Website
I didn't like
  • Customer support
  • Unable to contact them
#1268368
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Freedom Mortgage - App sucks ***

They bought my loan. Tried to set up auto pay on their website and it says my email is invalid. Wants $10 to process it over the phone seems like a scam to make 10 Bucks every month
1.0
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Product
Freedom Mortgage Website
#1187445
I had the misfortune of having my mortgage bought by Freedom Mortgage last August. I have never missed a mortgage payment- however, because this company is so out of date and non customer centric, I did not receive the notifications that I had to start payments...
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1.7
Product
Freedom Mortgage Website
I didn't like
  • Old fashioned
#1174138
i try creating an account today, to make my first payment and i cannot do it, it is saying my email doesnt match my username is wrong, what a mess!!something going on with theire website, so i decide to check out theire reviews. WOW I WISH I HAD NOT. there is not one...
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Anonymous
Anonymous

The same thing happen to me when my mortgage was brought by Freedom, I sent in my 1st check through my bank but 3 weeks later it still was not cashed. I called the bank and th...

Anonymous
Tod Peterson

I agree, can't believe how terrible their website it. They must have run out of high school Java programmers and had to rely on Junior High. I have an account with them wa...

Product
Freedom Mortgage Website
#1160126
Can not make payment???? weird site I sign on find self but that is all.... all I want to do is plan payment... NOT available on web site. Registered, sign on find account nothing else is there.... what a waste of time {{redacted}}
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2.0
Product
Freedom Mortgage Website
#1159043
For three months straight I have not been able to pay by PC.Only when pressed do Customer Service agents admit there still is and has been an ongoing issue with the site and it is often down. After listening to condescending " do you see a login..." as if you've never...
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2.6
Product
Freedom Mortgage Website
I liked
  • Smooth application and acceptance
#1078827
I feel like I should try and refinance with another well known institution just to see if freedom mortgage is even a real company... I would strongly advise anyone to stay away from this company, it is not worth the trouble!!!! The website looks like something a...
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Product
Freedom Mortgage Website
#1006760
Freedom Mortgage makes it difficult or expensive to make your payments. In two and a half years I have yet to have one smooth payment transaction. Previously they had multiple pages requiring separate passwords to access your account, then to make a payment....
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Anonymous
Randy

Same problem, never can login to pay my bill. One month username and password work fine, next month, login failure. Like clockwork. Changing login credentials constantly.

Product
Freedom Mortgage Website
#983418
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Freedom Mortgage Website Review

Horrible company cant ever get thru their website have to always call..........
Product
Freedom Mortgage Website
#957221
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Freedom Mortgage Website Review

Once again I am here on pissed off with freedom mortgage the website is out and the phone line is off. I had a rep whot I explained that to and she chargedbthe me 10.00. It's not the money if the website worked I could have done this on friday and been through with this. Freedom mortgage strike again with bad customer service.
1.0
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Product or Service Quality
Reliability
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Freedom Mortgage Website
#908989