DO NOT USE THIS COMPANY!!! THEY TEND TO BE SHADY!!! REFIED MY LOAN THEN TOOK OUT THE PREVIOUS PAYMENT AFTER TELLING ME THAT THAT PAYMENT WOULD NOT BE TAKEN OUT OF MY ACCOUNT!!! THEN SAID I WAS | Freedom Mortgage

SUPPOSED TO CANCEL THE PAYMENT!! I ASKED FOR THE PAYMENT TO BE REFUNDED AND THEY TOLD ME IT WOULD TAKE TEN DAYS TO PROCESS REPAYMENT! ALL I TALKED TO WERE CLUELESS!!!AVOID AT ALL COSTS!!!
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Review
#1753134 Review #1753134 is a subjective opinion of poster.
Service
Freedom Mortgage Refinance
Reason of review
Problems with payment
Loss
$857
Preferred solution
Full refund
1.0
Details
WOW! Just WOW! Sounds like our story. I’m so sorry on behalf of FM and their incompetence. We hated them. We tried to pay the house off and they retaliated. Counted us late on 4 payments including one to pay house off. Claimed we didn’t have to pay until a certain...
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1 comment
Freedom_Mortgage
#1782221

Hello, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1716144 Review #1716144 is a subjective opinion of poster.
Service
Freedom Mortgage Refinance
Reason of review
Warranty issue
1.3
Details
Refinance process began on July7, 2019 - 1st Closing scheduled for August 14 - data INCORRECT - cancelled; 2nd Closing scheduled for September 3 - data INCORRECT - cancelled; 3rd Closing scheduled for TODAY - September 5th - data CORRECT - but Closing agent now...
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3 comments
Anonymous
#1745626

I was prompted via mail about a VA stream line refinance. FM indicated that this stream line went through.

Now FM has missed two scheduled closing. I am not able to contact anyone at FM concerning why the closing were missed. There has been no communication with me on the missed closing closings.

FM was willing to reschedule a third closing; I am afraid not FM. Secondly, They have approximately $400 of mine that they won't refund to me.

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Review
#1645221 Review #1645221 is a subjective opinion of poster.
Service
Freedom Mortgage Refinance
Cons
  • How they handle their loan modification program
  • Everything about their customer service
Reason of review
Poor customer service
Loss
$25872
Preferred solution
Refinance with another mortgage company
1.0
Details
Went to the Placerville office of Freedom thinking keeping my business local would get me better service. Instead, I paid $600 for a VA appraisal and then I was told I must do repairs on the pool deck to bring up the value of my home, which per the appraisal was...
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1 comment
Freedom_Mortgage
#1724840

Thank you for reaching out and providing your feedback. I'm truly disappointed you're not completely satisfied with your experience.

If there's anything I can do to change your opinion, please email me at CustomerCare@freedommortgage.com. Representatives are available Monday through Friday from 8am-10pm EST and on Saturday from 9am-6pm EST.

Review
#1607722 Review #1607722 is a subjective opinion of poster.
Service
Freedom Mortgage Refinance
Reason of review
Poor customer service
Loss
$600

My consideration | Freedom Mortgage in Mount Juliet, Tennessee

1.2
Details
Thank you all for your reviews. I was in the process of a refinance of my home. The fees and origination were very high yet in my circumstances I thought a good decision. After no responce from my loan originator I became concerned and began a review search. I no longer trust this company to provide me the service I expect. Thank you all for the input. It matters to future clients. I withdrew my business.
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Review
#1483599 Review #1483599 is a subjective opinion of poster.
Service
Freedom Mortgage Refinance
Reason of review
Poor customer service
1.0
Details
I recently did a Refinance with FM and Closed on 11/2018! My 1st Mortgage Payment due on 01/2019...In the meantime, I paid the 01/2019 1st Mortgage payment after the 11/2018 Closing, along with Extra Principal, Extra Escrow, 2020 Homeowners Insurance payments! Before...
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4 comments
Kinlee
#1674670

Thank you so much for the Consumer Financial Protection Bureau info! FM refuses to help and hopefully this will finally get my issue resolved.

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Review
#1441065 Review #1441065 is a subjective opinion of poster.
Service
Freedom Mortgage Refinance
Pros
  • Should be investigated
Reason of review
Service Transfer Issue
1.0
Details
I am a current Freedom Mortgage customer. I attempted to refinance thru them . WHAT ANIGHTMARE/////////.They have all these stupid rules and requests that they claim everyone must go through........ I have excellent credit and I have paid additional money each month on...
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1 comment
Freedom_Mortgage
#1594090

Hello, unfortunately our social team does not have access to customer information, so I am at the limits of what I can do personally. Any issues should really be taken up with the Customer Care department directly, as they are best equipped to help you in any matter.

Again, for your records, their number is (855) 690-5900, you can dial zero at the prompt to speak directly to a customer service rep, or you can email them at CustomerCare@freedommortgage.com. Thank you.

Review
#1394963 Review #1394963 is a subjective opinion of poster.
Service
Freedom Mortgage Refinance
Cons
  • Unorganized
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.4
Details
RUN as fast as you can from Freedom Mortgage. We closed our refinance on 9/11/18. The Deed of Trust was recorded on 9/13/18. Our loan was supposed to fund on 9/17/18. On 9/17/18 after wasting hours calling people we find out our funds are on hold because of the...
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Review
#1359007 Review #1359007 is a subjective opinion of poster.
Service
Freedom Mortgage Refinance
Cons
  • Being lied to and getting the run a round
Reason of review
Poor customer service
Loss
$140109
Preferred solution
Fund the loan
Freedom Mortgage is our current lender for 3 years now, we don’t have problem with the lender . We tried to refinace first time, contacted FM and and certain MICHAEL HANEGAN took our call and he said he is the loan officer, trusted this guy and ripped us off , beware...
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1 comment
Anonymous
#1552881

I had to forfeit becoming disabled and losing my second home because I tried to warn this company of a scam that 3 other lenders obtained in order to scam both me and Freedom Mortgage. After years of paying extra towards my mortgage there has been absolutely no relief on my family and I's behalf.

At this time I continue to be harassed and receiving multiple mortgage statements on my 30 year mortgage in which became a 40 year term at this time.

I have no other choice rather then wait now for who ever comes along and attempts to steal my home that I renovated. I have submitted enough documentation to high levels of authority to justify my actions towards this criteria.

Review
#1294001 Review #1294001 is a subjective opinion of poster.
Service
Freedom Mortgage Refinance
Reason of review
Poor customer service

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Freedom Mortgage reviews

Run don’t waste your time. | Freedom Mortgage

1.0
Details
I started to refinance with Freedom. But they started to request items that were absolutely impossible for me to retrieve. The information was literally from rental properties that I had 10 years ago. We started the process May 02 and still it’s been going back and forth with underwriting. Today, I finally told them I quit and that I will go through a different lender. Avoid this company at all costs..
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Review
#1285731 Review #1285731 is a subjective opinion of poster.
Service
Freedom Mortgage Refinance
Reason of review
Poor customer service