Product: Freedom Mortgage Mortgage Refinance Clear all filters (29 of 29 reviews match)
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I quit paying the mortgage because I moved out of state and he did't pay either, so property went into foreclosure. I was approved for loss mitigation, after arguing over several docs that they said they didn't receive, typical strategy, and was finally approved. This...
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Freedom Mortgage Mortgage Refinance
#1098106
I was pleasantly surprised to discover that my new mortgage is assumable. That will make selling SO much faster and easier. I highly recommend this company. Repeating so I have 100 words lol Needless to say, refinancing is stressful. The team I worked with went above...
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Freedom Mortgage Mortgage Refinance
#1087513
Starting with Brittany Anderson and the loan processor they call Mathew, who is a immitator of a loan executive. Never called me back when he said he would. Freedom Mortgage called me and talked me into this loan to pay off credit cards and now have me behind the...
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Freedom Mortgage Mortgage Refinance
#1063143

Freedom Mortgage - Overlooked

#1086284
5.0
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I was upset at first because this was all stressful. But getting into it Latisha Kennedy and Nicolette Hughes went above and beyond my expectations. We just have to have a little patience and let them do their job. I will definitely let people know how great the service was at Freedom Mortgage. It was great working with them. I appreciate their time and patience with me.
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Freedom Mortgage - Poor customer service

#1072152
I wish I would have read these reviews prior to my dealing with Freedom. All of these complaints sound all too familiar to me. Not having a good feeling with this company. Poor customer service. Multiple "assistants" requesting the same information, and just all-around rude service providers...and I havent even closed yet!
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Freedom Mortgage Mortgage Refinance Review

#969414
1.7
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I wish I would have checked these reviews prior to attempting to refy with freedom! The worst part is they are my current mortgage company, and I using va! The have been giving me the run around, horrible communication, and flat out lies to you when you ask questions! It's been 3months trying to refinance... never again!
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Freedom Mortgage Mortgage Refinance Review

#927739
My mortgage was transferred to freedom. I hate freedom mortgage. They lie, have bad customer service and they are very slow with just about anything. I refinanced and they ruined my credit. They also provided me with false information.
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Wanted to Refinance our home the Loan officer couldn't get the number correct, submitted a Disclosure with the incorrect terms, had to do a revision and then it went down hill from there, I had to hunt the Processor down, they never followed up, didn't know what the...
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1.0
Product
Freedom Mortgage Mortgage Refinance
I didn't like
  • Entire process
  • Poor communication
#1061136
I have had some financial difficulties last year that caused me to get behind on my mortgage. I filled for loss mitigation in October of 2016. And every month since the mortgage company Freedom mortgage has continued to ask for more and more information. Including...
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Anonymous
D Zink

I had a similar problem. The first time I submitted their packet I got a denial for not enough income. Only denial letter I ever received. That was last year. Since then I've ...

Anonymous
Anonymous

I have been having the same problem with them and its going on 5 months beginning to worry

1.0
Product
Freedom Mortgage Mortgage Refinance
#1047404
They said it was because the mortgage company I was using would not release the title to them for the manufactured home to them that I was trying to refinance. THIS WAS A HOUSE so they didn't believe me at FREEDOM MORTGAGE. I tried to explain but they bought somebody...
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Anonymous
William

Would not recommend this company to anyone . Dominique was not able to see customer need or believe the truth about my home. His loss was my GAIN.

2.1
Product
Freedom Mortgage Mortgage Refinance
I liked
  • Idea of what they could do to help my situation
I didn't like
  • Way they thought i was lying about my house
#1043058
I was ok with Freedom until I decided to move my mortgage to another company. I needed the receipt for my property taxes but when I went on-line to print off the receipt they had not been paid. According to the representative at Freedom they paid them on Jan 22 but...
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Freedom Mortgage Mortgage Refinance
I didn't like
  • Fraud
#1013692
I started my FHA streamline refinance back on Dec 2nd with Freedom Mortgage and due to unpaid late fees with Ocwen I had to show I could pay off the fees. After I did this I did not hear back form Freedom Mortgage and I left voicemail and emails with both my loan...
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1.9
Product
Freedom Mortgage Mortgage Refinance
I didn't like
  • Wasted time and money
#1004133
Freedom Mortgage - The most disheartening experience ever!
We started our VA Consolidation process the first week of November. They said they had a very fast turn-around rarely longer than 30 days, 45 max. So in our desperation to get out of debt due to a business closing and my husband being unemployed for 3 months, this was...
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RENEMCKAY
RENEMCKAY

MAKES YOU WONDER WHY NOTHING HAPPENS. ALL THEY WANT YOU TO DO AS THE BORROWER IS RESEARCH LOOK AND PAY MORE.

RENEMCKAY
RENEMCKAY

SETERUS IS VERY CROOKED AND THIEVES. NO ONE DOES NOTHING. FANNIE MAE SITS AND WATCHES WIN WIN FOR THEM.

1.4
Product
Freedom Mortgage Mortgage Refinance
I didn't like
  • Wasted 90 days before denying our loan with no cause
#1000379
Freedom Mortgage - Applied for a refinance 10/15/16 and was approved for a no fee no closing cost loan. Delays from the personnel, which I now believe to have been done on purpose, caused this particular refinance to span over 4.5 months. They requested paperwork late,...
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Anonymous
corvette girl

I am in the process of doing a refi right now and this mortgage broker is using them, it has been almost 5 months now for this refi to happen, i called today and they will not...

1.0
Product
Freedom Mortgage Mortgage Refinance
I didn't like
  • Scam to get money for re-finance
#996751