Product: Freedom Mortgage Mortgage Refinance Clear all filters (38 of 38 reviews match)
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Freedom Mortgage purchased my mortgage from New York Community Bank Nov 1, 2017. They have failed to report my mortgage to the Credit Bureaus. My credit scores have dropped over 100 points and dropping. Credit Report shows no outstanding Real Estate Mortgage. I have...
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Anonymous
Anonymous

Do you have an escrow account and did Freedom Mortgage fail to pay either property tax and/or insurance premiums out of that account?

1.3
Product
Freedom Mortgage Mortgage Refinance
I didn't like
  • Entire process
  • Immpossible to work with
#1195303
Preparing to sell my house, and we asked for the amount to payoff loan.Said they would get it within 48 hours, called three days later--still nothing, said they would get it within 48 hours again, I told them that is what they said last time I phoned. I have been...
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1.0
Product
Freedom Mortgage Mortgage Refinance
I liked
  • That i no longer have this company as mortgage broker
  • That they should be investigatd
  • That i will be done with them soon
I didn't like
  • That i cannot pay off my loan
#1188220
We applied for a refinance to combine our first and second mortgage. We explained that we were in a chapter 13 they said no problem. The day we applied on or about Oct 14 2017 I knew we would need a trustee approval. I contacted our attorney at that time and let our...
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1.0
Product
Freedom Mortgage Mortgage Refinance
I didn't like
  • Does not return calls or emails in a timely manner
#1167046
They ask me to call a company called Equifax Mortgage Solution to verify my accounts, Unfortunately this company apparently uses a call center in India and could not understand a word the were speaking. so more and more time passes unable to get anything accomplished....
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1.4
Product
Freedom Mortgage Mortgage Refinance
#1139230
My husband and I currently have a Mortgage thru Wells Fargo... We only owe 84,000 on our home. Went thru Freedom to try and refinance..Keep in mind we started this whole refinance back on October 3, 2017. We sent in all documents from W2 to Employment verification.......
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Anonymous
Merza

Our process started in August 2017 and to this day they're still asking fiir documents that we've already sent them I finally told them today to f...off. like you I was pissed...

1.2
Product
Freedom Mortgage Mortgage Refinance
#1136860
DO NOT DO BUSINESS WITH FREEDOM MORTGAGE! Harrassment to refinance! Promised payment would NEVER increase. Increased payments 4 times within 4 years without notification causing huge late fees and threats of forclosure. They always say escrow increases and house...
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1.0
Product
Freedom Mortgage Mortgage Refinance
#1125960
I quit paying the mortgage because I moved out of state and he did't pay either, so property went into foreclosure. I was approved for loss mitigation, after arguing over several docs that they said they didn't receive, typical strategy, and was finally approved. This...
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Product
Freedom Mortgage Mortgage Refinance
#1098106
I was pleasantly surprised to discover that my new mortgage is assumable. That will make selling SO much faster and easier. I highly recommend this company. Repeating so I have 100 words lol Needless to say, refinancing is stressful. The team I worked with went above...
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Product
Freedom Mortgage Mortgage Refinance
#1087513
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Freedom Mortgage - Overlooked

I was upset at first because this was all stressful. But getting into it Latisha Kennedy and Nicolette Hughes went above and beyond my expectations. We just have to have a little patience and let them do their job. I will definitely let people know how great the service was at Freedom Mortgage. It was great working with them. I appreciate their time and patience with me.
5.0
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Freedom Mortgage Mortgage Refinance
#1086284
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Freedom Mortgage - Poor customer service

I wish I would have read these reviews prior to my dealing with Freedom. All of these complaints sound all too familiar to me. Not having a good feeling with this company. Poor customer service. Multiple "assistants" requesting the same information, and just all-around rude service providers...and I havent even closed yet!
Product
Freedom Mortgage Mortgage Refinance
#1072152