Manufacturer: Freedom Mortgage Category: Refinance Clear all filters (13 of 13 reviews match)
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I call Freedom Mortgage and tell them to send VA the application so VA can send the certificate of eligibility. Astonishingly, Freedom Mortgage refuses to lift a finger and expects me to magically send in the completed application which I did not have access to. Freedom Mortgage did not even have the guts to notify me they had closed down my application for refinance. They badgered me for months telling me all these great things they could do...
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I didn't like
  • Lies
  • Every aspect of any and all interaction with freedom mortgage
  • Too much to even handle
#987313
Complete waste of time and money attempting to refinance with this lender and their offshoot title and credit verification companies.4 months worth of emails, calls, documents, insurance verifications all to have it come down to a single voicemail once the file went to underwriting and them saying they didn't have one loan number and giving me 10 days to call them or send the loan number which they already had multiple times. Complete scam and...
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I had a loan application with Freedom, they told me how they had a A rating with the BBB and they were a preferred VA lender.So I put in my application, when they came back with the numbers to refinance it was crazy. The Title fees were 3 times the Colorado average as well as their fees. Do your research before you sign any documents. I told them they were nuts it was going to cost me about $24,000 in fees to refinance with very little money out...
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Freedom Mortgage Mortgage Refinance Review

#927739
My mortgage was transferred to freedom. I hate freedom mortgage. They lie, have bad customer service and they are very slow with just about anything. I refinanced and they ruined my credit. They also provided me with false information.
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Really had a bad experience with freedom mortgage! Dont ever use this company to refinance or as a lender. Their broker named EDNA GALANG was the person that we have contact here in las vegas. From October 15th till today, she emIled us saying that we cannot refinance. All lies we were told, we got late fees for our November payment becuase we were td not to pay the month of November coz it will be closing soon.. Freedom mortgae is our current...
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Anonymous

Anonymous IN ADDITION TO OUR BAD EXPERIENCE REFINANCING,THIS FREEDOM MORTGAGE PULLED 4TIMES IN OUR CREDIT, HARD INQUIRIES CBCINNOVIS. THEY ARE SCAM! I HOPE THEY WILL CLOSE AND HAVE NO M...

Glenn1

Glenn1 They told me the samthing. When we did a streamline with them

Multiple contacts at Freedom Mortgage with one not knowing what the other was doing. I had to obtain a letter of explanation from my employer for an error made at Freedom they could have corrected their own error. They had enough documents to be able to correct their own mistake. Delayed closings due to incorrect documents. Prior to closing, I received multiple and differing figures as to how much cash I needed to bring to the closing. ...
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I'm in the middle of my re-finance with Freedom Mortgage. Unfortunately I'm stuck with these guys until we get through the process. It's been very frustrating working with them. Every day another request for paperwork. I find them very inept and very rude. They are my current lender and my first mortgage went through quickly with no problems. Two years later my income is up, my credit score is up and I have a proven payment track record. ...
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Anonymous

Anonymous I just went through stress and total *** with them. At this point, I'm thanking God they turned us down after dealing with their lost paperwork we would fax them and they'd sa...

Freedom mortgage called me up out of the blue and convinced me that I needed to refinance. After a nightmarish four months of giving them information, dealing with phone calls every day, signing papers and their B.S. they randomly closed my file and didn't even have the decency to let me know. Yes, a month goes by and I hear nothing from freedom mortgage. I email the guy today and they have closed my file and my refinance after they convinced me...
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Anonymous

Anonymous You sound like us! But, we got lucky after giving them the same things over and over and having to get new pay offs every few weeks from the loan companies involved in the loa...

Anonymous

Anonymous I too have a bad experience with the Streamline refinance with Freedom Mortgage. My previous experience with my dealings with Freedom Mortgage were good. This was terrible.

They called and told me that they would lower my mortgage in June. It is now the middle of September and still know word from them. You can not pay your bill through your bank online. This mortgage company is a joke. They bought my loan and it took them 6 months before someone there picked up the phone and called me. I had to pay late fees. You think a company would pick up the phone and introduce themselves to their new client. They didn't even...
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1.1
I didn't like
  • Inability to communicate between departments
#918163
I don't normally post personal things, but this is a complaint against Freedom Mortgage and a plea to anyone who reads this to AVOID doing business with them at all costs. They contacted me to get me to refinance my home at a lower interest rate in May-I was told that the closing would be towards the end of June and to skip my July mortgage payment to my current lender-it is a good thing that I ignored that advice, because as of yet there still...
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Anonymous

Anonymous I could not agree more! I have a loan that was transfered to Freedom Mortgage, not by liking. but it happened. The first thing that happened was they told my my rate was due t...

1.2
I didn't like
  • Inability to communicate between departments
  • Being misled
  • Incompetance and my time dealing with it
#891110
The already hold my mortgage (they bought it from another company) so I said, "sure, why not? This should be simple since they already have all my info and I'm already in good standing with them". Boy was I wrong. 3 months into this thing and I finally pulled the plug on the entire process. Their underwriters are ridiculous in what they ask you to submit. Countless letters and statements and redundant paperwork all to just turn around and ask...
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Anonymous

Anonymous I started the process in March 2016. It is now August 2016 and still no closing. Going to refinance elsewhere and get as far away from Freedom mortgage as possible.