Product: Freedom Mortgage Mortgage Refinance Clear all filters (32 of 32 reviews match)
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We applied for a refinance to combine our first and second mortgage. We explained that we were in a chapter 13 they said no problem. The day we applied on or about Oct 14 2017 I knew we would need a trustee approval. I contacted our attorney at that time and let our...
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1.0
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Freedom Mortgage Mortgage Refinance
I didn't like
  • Does not return calls or emails in a timely manner
#1167046
They ask me to call a company called Equifax Mortgage Solution to verify my accounts, Unfortunately this company apparently uses a call center in India and could not understand a word the were speaking. so more and more time passes unable to get anything accomplished....
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1.4
Product
Freedom Mortgage Mortgage Refinance
#1139230
My husband and I currently have a Mortgage thru Wells Fargo... We only owe 84,000 on our home. Went thru Freedom to try and refinance..Keep in mind we started this whole refinance back on October 3, 2017. We sent in all documents from W2 to Employment verification.......
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Anonymous
Merza

Our process started in August 2017 and to this day they're still asking fiir documents that we've already sent them I finally told them today to f...off. like you I was pissed...

1.2
Product
Freedom Mortgage Mortgage Refinance
#1136860

Freedom Mortgage - Overlooked

#1086284
5.0
Details
I was upset at first because this was all stressful. But getting into it Latisha Kennedy and Nicolette Hughes went above and beyond my expectations. We just have to have a little patience and let them do their job. I will definitely let people know how great the service was at Freedom Mortgage. It was great working with them. I appreciate their time and patience with me.
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Freedom Mortgage - Poor customer service

#1072152
I wish I would have read these reviews prior to my dealing with Freedom. All of these complaints sound all too familiar to me. Not having a good feeling with this company. Poor customer service. Multiple "assistants" requesting the same information, and just all-around rude service providers...and I havent even closed yet!
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Freedom Mortgage Mortgage Refinance Review

#969414
1.7
Details
I wish I would have checked these reviews prior to attempting to refy with freedom! The worst part is they are my current mortgage company, and I using va! The have been giving me the run around, horrible communication, and flat out lies to you when you ask questions! It's been 3months trying to refinance... never again!
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Freedom Mortgage Mortgage Refinance Review

#927739
My mortgage was transferred to freedom. I hate freedom mortgage. They lie, have bad customer service and they are very slow with just about anything. I refinanced and they ruined my credit. They also provided me with false information.
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I quit paying the mortgage because I moved out of state and he did't pay either, so property went into foreclosure. I was approved for loss mitigation, after arguing over several docs that they said they didn't receive, typical strategy, and was finally approved. This...
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Freedom Mortgage Mortgage Refinance
#1098106
I was pleasantly surprised to discover that my new mortgage is assumable. That will make selling SO much faster and easier. I highly recommend this company. Repeating so I have 100 words lol Needless to say, refinancing is stressful. The team I worked with went above...
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Freedom Mortgage Mortgage Refinance
#1087513
Starting with Brittany Anderson and the loan processor they call Mathew, who is a immitator of a loan executive. Never called me back when he said he would. Freedom Mortgage called me and talked me into this loan to pay off credit cards and now have me behind the...
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Freedom Mortgage Mortgage Refinance
#1063143
Wanted to Refinance our home the Loan officer couldn't get the number correct, submitted a Disclosure with the incorrect terms, had to do a revision and then it went down hill from there, I had to hunt the Processor down, they never followed up, didn't know what the...
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1.0
Product
Freedom Mortgage Mortgage Refinance
I didn't like
  • Poor communication
  • Entire process
#1061136
I have had some financial difficulties last year that caused me to get behind on my mortgage. I filled for loss mitigation in October of 2016. And every month since the mortgage company Freedom mortgage has continued to ask for more and more information. Including...
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Anonymous
Tina

I have been drug through the EXACT same thing for more than a year now.. they continue to refuse to repair my home from hurricane Harvey and are holding the checks.. while I'm...

Anonymous
D Zink

I had a similar problem. The first time I submitted their packet I got a denial for not enough income. Only denial letter I ever received. That was last year. Since then I've ...

1.0
Product
Freedom Mortgage Mortgage Refinance
#1047404
They said it was because the mortgage company I was using would not release the title to them for the manufactured home to them that I was trying to refinance. THIS WAS A HOUSE so they didn't believe me at FREEDOM MORTGAGE. I tried to explain but they bought somebody...
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Anonymous
William

Would not recommend this company to anyone . Dominique was not able to see customer need or believe the truth about my home. His loss was my GAIN.

2.1
Product
Freedom Mortgage Mortgage Refinance
I liked
  • Idea of what they could do to help my situation
I didn't like
  • Way they thought i was lying about my house
#1043058
I was ok with Freedom until I decided to move my mortgage to another company. I needed the receipt for my property taxes but when I went on-line to print off the receipt they had not been paid. According to the representative at Freedom they paid them on Jan 22 but...
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Product
Freedom Mortgage Mortgage Refinance
I didn't like
  • Fraud
#1013692