Product: Freedom Mortgage Mortgage Clear all filters (0 of 267 reviews match)
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When i first got behind on my mortgage payment i went to HUD for help immediately. I was going on two months behind because of lost of income and six months later HUD and i are still sending in the same information every 30 days. Can someone tell me what can be done....
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Hello, I am sorry to hear that your experience has been unsatisfactory thus far. Unfortunately, our social team does not have access to customer information, so I am at the li...

Product
Freedom Mortgage Mortgage
I didn't like
  • How they handle their loan modification program
#1395764
Here is the statement from Chase - Payee name: Freedom Mortgage Payment amount: $xxx.80 Send On date: July 30, 2018 Pay From account number: xxxx Payee account number: xxxx Check cashed by payee on: August 22, 2018 So it took them 23 days to process my payment. To pay...
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Anonymous
Susan J Bailey

I agree. It takes forever for freedom mortg. to process payments before they actually post to your bank. Also, they don't know what they are doing most of the time. All I have...

1.1
Product
Freedom Mortgage Mortgage
I didn't like
  • Lie after lie after lie
#1341637
Approx 8 months ago, our mortgage was purchased or taken over by Freedom Mortgage from the mortgage company we used when we purchased our home. It has been such a nightmare. They have no clue about customer service and are often rude to boot. I do not see myself as a...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Thank you for reaching out and providing feedback. I'm disappointed you're not completely satisfied with your experience. If there's anything I can do to help, please email me...

1.1
Product
Freedom Mortgage Mortgage
I didn't like
  • Rude and lack of respect for their customers
  • Unorganized
  • Inability to explain rates
#1337054
Anyhow, I basically learned today that Freedom Mortgage is going to cost me a significant amount of money (refinancing isn't going to be cheap) when all they had to do was leave me alone. I probably never would have taken enough note to research them and they'd have...
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Anonymous
Anonymous

we are in the same boat. why do mortgage companies sale their contracts. I hate freedom mortgage.

Product
Freedom Mortgage Mortgage
#1308901
The problem came into play when I received a letter from Freedom Mortgage in April 2018 stating I have been late on my mortgage since December of 2017. When I conducted my research I found I paid my car note with my mortgage payment. (I was not aware I was late...
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Product
Freedom Mortgage Mortgage
#1308528
They bought my mortgage from another company and the only way I can pay my monthly payment is to either chance mailing them a check or chance putting all of my personal information on a form and mailing it in or pay them $10/month for the privilege of paying my bill. I...
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Anonymous
robert Wilson

Their response to my complaint is to say they are "disappointed to hear" about my experience and want more details, but they give no way of contacting them. I have sent 19 ema...

Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

It is disappointing to hear your experience was unsatisfactory. I really do want to help. Would you please send me additional details about what occurred, so I may investigate...

1.0
Product
Freedom Mortgage Mortgage
#1281475
Why was my loan ever sold to them Ill never know must have been a cruel joke. I tried refinance elsewhere and they reported to the company my payments have been late x 7. I have never been late in 8 yrs of having my home. I have called more than once about this and...
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UnwittingStork262
UnwittingStork262

we need a class action lawsuit against this fraudulent company. they suck

1.0
Product
Freedom Mortgage Mortgage
#1264677
I have had nothing but problems with Freedom. They cant find my March payment and are saying I never paid it even though I showed them the Chase payment I made. Every month I pay on time and they say it is late and charge me random fees. a fee for $10 , $20 that is not...
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Anonymous
robert wilson

Your only choice is to pay the $10 every month. They will not accept recurring payments unless you install their program on your computer and subject yourself to unending ads ...

Product
Freedom Mortgage Mortgage
#1260483
My mortgage was sold to Freedom Mortgage. I made all of my payments on time. I sold my house, and received confirmation from the title and escrow company that my mortgage was paid off, yet, instead of Freedom Mortgage filing my account as paid and closed, they decided...
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1.0
Product
Freedom Mortgage Mortgage
#1246798
My wife and I have our mortgage with freedom. We have been paying our mortgage on time since day 1. Fall of last year they notified us via mail that we haven’t been paying the correct amount on our mortgage for over 6 months or so. We were in shock so no big deal I...
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Anonymous
Mark Brave

My wife and I were in the same exact situation. It was a year long battle with them and finally as if a couple months ago and 23,000.00 later to get “through freedoms lost mit...

Anonymous
Lyn

This company is the worst!!! They don’t pay property taxes on time then forward you the fees when they are at fault!!!

1.7
Product
Freedom Mortgage Mortgage
#1242893