1.0
Details
We experienced financial hardship due to unexpected car repairs and started the loss mitigation process. After we started the process my wife was temporarily unemployed adding additional strain financially. Freedom let the original mitigation packet time out and...
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Review
#1760002 Review #1760002 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage
Pros
  • Should be investigated for mortgage fraud
Cons
  • Worst customer service ever
  • Loss mitigation and customer service
Reason of review
Poor customer service
Loss
$9000
Preferred solution
Let the company propose a solution
Tags
  • Mortgage loan fraud
  • Managers Attitude
  • Mortgage Abuse

Don't Trust Freedom Mortgage to help you with Loan Modidifcation

Financial hardship lead me to become to months behind on payment. My house note went from 1040 to 1400 a month. I told them I was not able to make the new payment. They offered a way out which was the loan modification. They sent papers and I submitted through a consulting company Home Savers in Jackson Mississippi to help me make sure documents as they request was submitted. They never did the modification and I never received any documents that they was selling the house.
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1 comment
Freedom_Mortgage
#1780095

Hi, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1712249 Review #1712249 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage
Reason of review
Home loan modification

Home mortgage incompetence | Freedom Mortgage in White Oak, North Carolina

2.1
Details
I pay my payments with Round Point Refinanced with Freedom Roundpoint still shows 6K balance. I've called both companies several times, a month later still not fixed. They are the same company!!! I'm going to have my Father in laws big time business attorney's office contact appropriate government authorities and start litigation. loan#1003972278
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1 comment
Freedom_Mortgage
#1767022

Hi, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1688923 Review #1688923 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage
Pros
  • Friendly
Cons
  • Incompetent
Reason of review
Problems with payment
Loss
$6900
Preferred solution
to be determined
1.0
Details
When I received the form from gilmer county I sent it to Freedom Mortgage and ask for refunding of my overpaid escrow. Instead on August 8 2019 they sent me a letter saying i did not have enough money in my account to pay the taxs THEY estimated as being $3,568.61. In...
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3 comments
Scott A
#1783000

Sounds like the same thing there doing to me and i like how there comments are "It's really disappointing to hear your experience was unsatisfactory i really do wan't to help"American Greed.

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Review
#1655722 Review #1655722 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage
Cons
  • Elderly abuse veteran abuse tax fraud
Reason of review
Poor customer service
Loss
$250000
Preferred solution
Civil suit and possible federal criminal charges up to and including elderly abuse
Tags
  • Mortgage Abuse
1.0
Details
12 they have put the $39.31 no my bill this is wrong on so many levels, I will try to take freedom mortgage to court but they are so evil that they were probably paid a judge to stop the Procedures just so others will not follow and expose their wrongdoings anyway,...
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1 comment
Freedom_Mortgage
#1748355

Hello, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1652000 Review #1652000 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage
Reason of review
Problems with payment

Want to refinance/money down | Freedom Mortgage in Derry, New Hampshire

Mortgage to high. Would like to refinance with about90,000.00 to deposit
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Review
#1648663 Review #1648663 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage
Reason of review
Pricing issue
1.5
Details
The closing of our loan was terrible. No follow through unless you contacted Freedom Mortgage. The closing was set and had to be rescheduled because of the Title Company. The title company still has not released the funds and our closing was 8 days ago! We are...
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2 comments
Freedom_Mortgage
#1734894

Hi, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

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Review
#1627083 Review #1627083 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage
Pros
  • Should be investigated for mortgage fraud
Reason of review
Poor customer service
Tags
  • slow refund
My payments were sent to Loan care as usual, but Loan Care did not forward my payments to Freedom Mortgage who reported me delinquent. Upon my return I paid it up and showed documents to Freedom Mortgage that payments were sent to Loan Care but it returned the checks...
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1 comment
Freedom_Mortgage
#1734893

Hello, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1624587 Review #1624587 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage
Reason of review
Poor customer service
Preferred solution
Remove delinquent report from Credit Buruea
1.0
Details
After purchasing a new home last year my mortgage was sold to Freedom Mortgage. Since I am entitled to several discounts on my property taxes I forwarded them a letter from the tax assessor showing that my taxes were about half of what they were escrowing. They told me...
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2 comments
Anonymous
#1724196

I have tried an attorney. He said, “get in line, there are tons ahead of you.” First of all, this is a Ponzi scheme with those involved receiving prison time.

Fraudsters Sentenced for Operating Nationwide Home Mortgage Scam ALEXANDRIA, Va. – Three California residents were sentenced today to a combined 39 years in prison for their roles in a nationwide, multi-year “home mortgage modification” fraud that scammed thousands of vulnerable victims out of at least $11 million. Sammy Araya, 41, of Santa Ana, was sentenced to 20 years, Michael Henderson, 49, of Costa Mesa, was sentenced to 12 years, and Jen Seko, 36, of Anaheim, was sentenced to 7 years in prison.

Our guy was with FM and he got 80 months. Now, hopefully someone is reading this.

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Review
#1602537 Review #1602537 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage
Reason of review
Problems with payment

Freedom Mortgage Reviews

  1. 371 reviews
  2. 95 reviews
  3. 12 reviews
  4. 9 reviews
  5. 4 reviews
Freedom Mortgage reviews
4.0
Details

Update by user Sep 05, 2019

Shortly after this post customer care contacted me. They resolved the issue and got the credit issue removed.

Original review posted by user Jul 23, 2019

This company reported me to the credit agency for a 30 day late payment when they knew I tried to make an online payment before it was even 15 days late. We are...
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1 comment
Anonymous
#1723234

Hi, I really do want to help. Would you please send me additional details about what occurred, so I may investigate the issue?

Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Resolved
Review
#1597772 Review #1597772 is a subjective opinion of poster.
Service
Freedom Mortgage Mortgage
Cons
  • Cant find my payment
  • Horrible experience
  • Unprofessional business practices and complete lack of action
Reason of review
Poor customer service
Preferred solution
reversal of the credit report