Product: Freedom Mortgage Mortgage Clear all filters (0 of 262 reviews match)
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Anyhow, I basically learned today that Freedom Mortgage is going to cost me a significant amount of money (refinancing isn't going to be cheap) when all they had to do was leave me alone. I probably never would have taken enough note to research them and they'd have...
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Anonymous
Anonymous

we are in the same boat. why do mortgage companies sale their contracts. I hate freedom mortgage.

Product
Freedom Mortgage Mortgage
#1308901
The problem came into play when I received a letter from Freedom Mortgage in April 2018 stating I have been late on my mortgage since December of 2017. When I conducted my research I found I paid my car note with my mortgage payment. (I was not aware I was late...
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Product
Freedom Mortgage Mortgage
#1308528
They bought my mortgage from another company and the only way I can pay my monthly payment is to either chance mailing them a check or chance putting all of my personal information on a form and mailing it in or pay them $10/month for the privilege of paying my bill. I...
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Anonymous
robert Wilson

Their response to my complaint is to say they are "disappointed to hear" about my experience and want more details, but they give no way of contacting them. I have sent 19 ema...

Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

It is disappointing to hear your experience was unsatisfactory. I really do want to help. Would you please send me additional details about what occurred, so I may investigate...

1.0
Product
Freedom Mortgage Mortgage
#1281475
My mortgage was sold to Freedom Mortgage. I made all of my payments on time. I sold my house, and received confirmation from the title and escrow company that my mortgage was paid off, yet, instead of Freedom Mortgage filing my account as paid and closed, they decided...
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1.0
Product
Freedom Mortgage Mortgage
#1246798
My wife and I have our mortgage with freedom. We have been paying our mortgage on time since day 1. Fall of last year they notified us via mail that we haven’t been paying the correct amount on our mortgage for over 6 months or so. We were in shock so no big deal I...
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Anonymous
Dennis Schoenbeck

I am in the same mess with Freedom Mortgage. They increased my escrow amount so my monthly payment increased. They said they mailed me a notice but I never received it. They a...

1.7
Product
Freedom Mortgage Mortgage
#1242893
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Freedom Mortgage - They are THE MOST UNEDUCATED BUNCH OF PEOPLE

Their employee took money 1,308.68 OUT OF MY CHECKING ACCT , without permission , WASNT MY PAYMENT , SHE JUST USED MY CHECKING ACCT! On 4/2. I had sold my home closed on 4/3 they rec’vd payoff 4/6 ....I realized they took 1,308.68 out on 4/2 , which my payment wasn’t that much.. manager told me what happened ....KICKER. ..,. They won’t give it back! I’m pissed. They stold from me!
1.0
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Product
Freedom Mortgage Mortgage
#1239467
I was told in order to be out of delinquency I had to pay the full amount including late fees via bank draft. So, I agreed. I then asked for them to be refunded since it was their fault (they did not set up automatic bank draft after 3 requests). I told them I wanted...
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1.6
Product
Freedom Mortgage Mortgage
I liked
  • That i will be done with them soon
  • Take calls on saturday
I didn't like
  • Everything about their customer service
  • Not worth the aggravation
  • Are rude and inefficient
#1233547
Since I had no choice in the matter I now am subjected to Freedom's incompetence. They cannot seem to resolve an issue that I made a payment which somehow they can't find even though I sent them prooof that they cashed the check. I have called customer service four...
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Anonymous
robert wilson

You are lucky they post them within two weeks. Real problem is if you send it in any sooner, they will post two checks in one month and claim you are late for the next month.

Anonymous
Nick

Be careful...they will try to scam you.

1.0
Product
Freedom Mortgage Mortgage
#1229783
This company is the worst ever. I had surgery and was off for a long time. I asked to help with one payment but no they said you will pay and they call me every week to get their payment. As soon as I get caught up the next month is due and it was all because i was off...
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Product
Freedom Mortgage Mortgage
#1225738
I have been fighting with them over my mortgage and insurance since I was pawned off to the by New York State Bank after Hurricane Harvey. How can a service provider conduct business using nothing but automation. I have spent hours pushing buttons, being hung up on,...
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1.1
Product
Freedom Mortgage Mortgage
I didn't like
  • Entire process
#1225385