Product: Freedom Mortgage Loan Refinance Clear all filters (32 of 32 reviews match)
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Stay clear of Freedom Mortgage. Freedom Mortgage bought our mortgage from Nationwide. Freedom offered to refinance, after agreeing and uploading my taxes 3x onto Freedom Mortgage website. (they claimed they could not read them.) Then agreeing to send in my tax return...
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1.4
Product
Freedom Mortgage Loan Refinance
#975515
For days before the close they denied my refinance due to my home being a manufactured home. They knew this from the start. This company should be shut down.They tell you what you want to hear,and even show you the paperwork. This i a very shady company. I implore anyone to not to use Freedom Mortgage...
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Product
Freedom Mortgage Loan Refinance
#953535
I was told I could apply for a refinance.I was behind in my payments. They made me jump through hoops getting the paperwork to them -they asked for documents one at a time. There was always something else they needed. Then they told me I did not qualify because I made...
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1.0
Product
Freedom Mortgage Loan Refinance
I didn't like
  • Pushy
  • Run around
  • Haughty representative
#936820
When we began looking at the process with someone else, we discovered that they'd already pulled our credit report without our authorization. We are only with them because they bought our loan from another lender. We don't like shady dealings and will be refinancing...
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Anonymous
Anonymous

I too received a rate reduction letter. Called Freedom Mortgage was set up with an agent. Went forward with VA Streamline as I already have a VA mortgage with Freedom Mortgage...

Product
Freedom Mortgage Loan Refinance
I didn't like
  • Entire process
  • Lied not dropping pmi ins
  • Web site or customer service
#935879
I like similar veterans had the issue of them losing my payments.In my instance I was required to make an additional payment after my refinance. Not sure if it was lost in the paperwork but I have my payment statements saying the amount due. In a separate instance I...
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1.2
Product
Freedom Mortgage Loan Refinance
I didn't like
  • Being lied to and entire process
  • Substandard customer service
#931399
I recently fell on hard times and needed to refinance on my home. I called and spoke with John Kenny on several occasions and expressed that if a cash back option was not an option or did not offer over a certain amount I was not interested. He assured me that I was...
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Anonymous
anonymous

Freedom mortgage fixed rate mortgage is a lie.......every year they make an excuse my escrow keeps going up and up.............. they bombard me with refinanced options even...

1.0
Product
Freedom Mortgage Loan Refinance
I didn't like
  • Customer service sucks
#926562
Assured that they would account for payments made to old loan while paperwork for new load was being done. Well, they didn't account for those payments. New loan principal is $2800 higher than the old loan paid off principal. How did the amount I owed on the loan...
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Product
Freedom Mortgage Loan Refinance
#909264
I was trying to refinance 4 loans on small residential rental properties. I started before Christmas 2015. The loans met preliminary approval in April 2016, already excessive. Then every week they would ask for another set of documents, week after week. One loan...
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1.0
Product
Freedom Mortgage Loan Refinance
I didn't like
  • Substandard customer service
#908765
SPECIFICALLY, these people proved they couldn't complete their jobs: ERIK CUENCA Assistant VP of Sales NMLS ID: 1175848 Freedom Mortgage Corporation 907 Pleasant Valley Ave, Suite 3 Mount Laurel, NJ 08054 Toll-free: 800-220-3333 x 7475 Direct Line: 856-712-7475...
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Anonymous
Carol

What did you end up doing to resolve the problem? We've been having the same problem for almost a yr. now!! This is the absolute worse Mortgage Company ever!!!!!

1.7
Product
Freedom Mortgage Loan Refinance
I didn't like
  • Not worth the aggravation
  • Failure to return calls
  • Being lied to
#901923
The company embraces unfair trade practices by telling their customers one thing then later not standing by what they say.We were told an amount of money was to be refunded to us, then later they claim it was part of the payoff they made. Several occasions their staff...
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1.2
Product
Freedom Mortgage Loan Refinance
#897114