Manufacturer: Freedom Mortgage Category: Refinance Clear all filters (25 of 25 reviews match)
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I like similar veterans had the issue of them losing my payments.In my instance I was required to make an additional payment after my refinance. Not sure if it was lost in the paperwork but I have my payment statements saying the amount due. In a separate instance I...
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1.2
Product
Freedom Mortgage Loan Refinance
I didn't like
  • Substandard customer service
  • Being lied to and entire process
#931399
I recently fell on hard times and needed to refinance on my home. I called and spoke with John Kenny on several occasions and expressed that if a cash back option was not an option or did not offer over a certain amount I was not interested. He assured me that I was...
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Anonymous
anonymous

Freedom mortgage fixed rate mortgage is a lie.......every year they make an excuse my escrow keeps going up and up.............. they bombard me with refinanced options even...

1.0
Product
Freedom Mortgage Loan Refinance
I didn't like
  • Customer service sucks
#926562
Assured that they would account for payments made to old loan while paperwork for new load was being done. Well, they didn't account for those payments. New loan principal is $2800 higher than the old loan paid off principal. How did the amount I owed on the loan...
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Product
Freedom Mortgage Loan Refinance
#909264
I was trying to refinance 4 loans on small residential rental properties. I started before Christmas 2015. The loans met preliminary approval in April 2016, already excessive. Then every week they would ask for another set of documents, week after week. One loan...
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1.0
Product
Freedom Mortgage Loan Refinance
I didn't like
  • Substandard customer service
#908765
SPECIFICALLY, these people proved they couldn't complete their jobs: ERIK CUENCA Assistant VP of Sales NMLS ID: 1175848 Freedom Mortgage Corporation 907 Pleasant Valley Ave, Suite 3 Mount Laurel, NJ 08054 Toll-free: 800-220-3333 x 7475 Direct Line: 856-712-7475...
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Anonymous
Carol

What did you end up doing to resolve the problem? We've been having the same problem for almost a yr. now!! This is the absolute worse Mortgage Company ever!!!!!

1.7
Product
Freedom Mortgage Loan Refinance
I didn't like
  • Failure to return calls
  • Being lied to
  • Poor communication
#901923
The company embraces unfair trade practices by telling their customers one thing then later not standing by what they say.We were told an amount of money was to be refunded to us, then later they claim it was part of the payoff they made. Several occasions their staff...
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1.2
Product
Freedom Mortgage Loan Refinance
#897114
Please be careful with refinancing with this company.They offered a .25 percent reduction in rate with no closing costs. My payoff was about 2k more than what I owed, and they were allowing me to skip two months. The total out-of-pocket would be about 3k. You have to...
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Anonymous
Anonymous

Payoffs are always $1500-2000 higher than your principal balance-that is not unusual. The fact that they couldn't explain it is/was.

2.2
Product
Freedom Mortgage Loan Refinance
#890375

They have been calling me for the past week and they say they have partnered with Ocwen and they can help me lower my monthly payments.I also was told several times, after asking if they were a mortgage company that bought Ocwen and if they are asking me to refinance...
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Product
Freedom Mortgage Loan Refinance
I didn't like
  • Are rude
#864879
Freedom Mortgage Loan Refinance Review from Prunedale, California
Currently trying to refinance with Freedom Mortgage and it's taking over 3 months. My husband and I have great credit, make very good money, have twice the necessary equity in our home, have never been late for a single payment and yet they are giving us the hardest...
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Anonymous
Anonymous

Just as an fyi, just because you paid the $550 for the appraisal does not mean you cannot switch to a different lender. All they (Freedom) will have to do is transfer the app...

1.4
Freedom Mortgage Prunedale, California
Product
Freedom Mortgage Loan Refinance
#862249
We even had an appointment with a title company to sign the documents, but there was an error on Freedom Mortgages paperwork of course. Barry Mott was the original guy who qualified me and he was OK at his job. Taylor Vautier handled the actual loan process portion,...
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1.0
Product
Freedom Mortgage Loan Refinance
I didn't like
  • Rude and unhelpful customer service
  • Failure to return calls
  • Immpossible to work with
#855004