Manufacturer: Freedom Mortgage Category: Refinance Clear all filters (22 of 22 reviews match)
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I was trying to refinance 4 loans on small residential rental properties. I started before Christmas 2015. The loans met preliminary approval in April 2016, already excessive. Then every week they would ask for another set of documents, week after week. One loan...
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1.0
Product
Freedom Mortgage Loan Refinance
I didn't like
  • Substandard customer service
#908765
SPECIFICALLY, these people proved they couldn't complete their jobs: ERIK CUENCA Assistant VP of Sales NMLS ID: 1175848 Freedom Mortgage Corporation 907 Pleasant Valley Ave, Suite 3 Mount Laurel, NJ 08054 Toll-free: 800-220-3333 x 7475 Direct Line: 856-712-7475...
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Anonymous
Carol

What did you end up doing to resolve the problem? We've been having the same problem for almost a yr. now!! This is the absolute worse Mortgage Company ever!!!!!

1.7
Product
Freedom Mortgage Loan Refinance
I didn't like
  • Poor communication
  • Being lied to
  • Failure to return calls
#901923
The company embraces unfair trade practices by telling their customers one thing then later not standing by what they say.We were told an amount of money was to be refunded to us, then later they claim it was part of the payoff they made. Several occasions their staff...
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1.2
Product
Freedom Mortgage Loan Refinance
#897114
Please be careful with refinancing with this company.They offered a .25 percent reduction in rate with no closing costs. My payoff was about 2k more than what I owed, and they were allowing me to skip two months. The total out-of-pocket would be about 3k. You have to...
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Anonymous
Anonymous

Payoffs are always $1500-2000 higher than your principal balance-that is not unusual. The fact that they couldn't explain it is/was.

2.2
Product
Freedom Mortgage Loan Refinance
#890375

They have been calling me for the past week and they say they have partnered with Ocwen and they can help me lower my monthly payments.I also was told several times, after asking if they were a mortgage company that bought Ocwen and if they are asking me to refinance...
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Product
Freedom Mortgage Loan Refinance
I didn't like
  • Are rude
#864879
Freedom Mortgage Loan Refinance Review from Prunedale, California
Currently trying to refinance with Freedom Mortgage and it's taking over 3 months. My husband and I have great credit, make very good money, have twice the necessary equity in our home, have never been late for a single payment and yet they are giving us the hardest...
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Anonymous
Anonymous

Just as an fyi, just because you paid the $550 for the appraisal does not mean you cannot switch to a different lender. All they (Freedom) will have to do is transfer the app...

1.4
Product
Freedom Mortgage Loan Refinance
We even had an appointment with a title company to sign the documents, but there was an error on Freedom Mortgages paperwork of course. Barry Mott was the original guy who qualified me and he was OK at his job. Taylor Vautier handled the actual loan process portion,...
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1.0
Product
Freedom Mortgage Loan Refinance
I didn't like
  • Being lied to
  • Process sucks
  • Immpossible to work with
#855004
After four and a half months of constant questions, clarifications, and questions surrounding my VA Refinance, I finally had to tell this moronic company to go F... themselves. This has by far been the worst experience ever and I have financed several properties. They...
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1.4
Product
Freedom Mortgage Loan Refinance
I liked
  • Horrible company
I didn't like
  • Anything that this company is about
  • Poor customer service and website
  • Unorganized
#834835
I refinanced my loan with freedom mortgage and they did not put a stop on my bank account took April payment of $700 and I was to skip April payment. And now they are giving me lots of excuse why the money is so slow coming back to me. They deposit into escrow...
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1.9
Product
Freedom Mortgage Loan Refinance
#832762
Freedom Mortgage has completely messed up my escrow account.Customer Service is worthless. I have found 2 reps out of the 10 to 15 reps that were helpful. They over paid my mortgage twice and then the refunds go into a black hole. Nobody can talk to the Escrow or Tax...
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3.3
Product
Freedom Mortgage Loan Refinance
#673757