Product: Freedom Mortgage Loan Clear all filters (56 of 56 reviews match)
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Freedom mortgage increased my escrow/insurance amount by $35 a month and did not notify me. I did not know this and continued to send my $1046 a month as normal. I thought all was well as the checks cleared my bank. I recently got a notice of collections from Freedom...
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Anonymous
M. Goodin

The same thing has happenmed to me. I am an attorney in CA, and I have talked to a well-respected consumer attorney in California where I live and he thinks there is a viable ...

Anonymous
Anonymous

I resorted to going through the credit financial protection bureau and was told I would have one of my 30 day late reports removed from my credit report.

1.5
Product
Freedom Mortgage Loan
I didn't like
  • Customer service
#1045923
I would not recommend freedom mortgage to anyone. This company bought our loan from sterling, not our choice. We generally pay extra to principal most months. On the payment statement there's one option for additional principal or additional escrow. Most months they...
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Product
Freedom Mortgage Loan
#1045849
They bought my loan from another company.Called me up to say they can save me money by refinancing. This started back in Sept of 2016. Person tells me to take my payments off auto draft and not make a payment for Oct as I will close in the beginning of Oct. So I...
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Freedom Mortgage Loan
#990447

Freedom Mortgage Loan Review

#866629
I have my loan throgh freedom we have never been late on a payment . i get atleast 10 calls a week wanting me to refinance streamline i have asked over and over to quit bothering us .this never happens i keep getting hirrased to why we do not want to do this we are happy with our loan and wish it to be left alone. We wish all the phone calls would stop.
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Freedom Mortgage Loan Review

#686928
1.0
Details
Terrible lender, 5 hour closing, total inept loan underwriter, and bank closer, what a joke
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Customer service

Freedom Mortgage Loan Review

#637000
1.0
Details
Terrible service. Since January when our loan was sold to them. Always pay on time but they claim I didn't have sufficient funds. They lie. The money is in the account. This time i have print outs showing the money has been in there. I even have emails from them confirming payment. They just want you to pay over phone to charge you an additional $15 fee. They're a bunch of thieves!!
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Product or Service Quality

Freedom Mortgage - Loan Review from Alpharetta, Georgia

#608462
1.0
Details
Freedom Mortgage and their Loan Care partners are incompatent or scammers. Long story short, they have estimated my annual taxes to be
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Interest Rate
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GreenTree sold our loan to them so I wouldn't go through them either, just to avoid Freedom Mortgage. In every step of every transaction they do not seem to know what they are doing. You call customer service and they put you on hold for eons trying to figure out...
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Freedom_Mortgage
Freedom Mortgage Verified Representative

I'm sorry to hear that this was your experience with your transferred loan. If you would like, please email me at ecommerce@freedommortgage.com and we'll see if we can't get t...

Product
Freedom Mortgage Loan
#978598
Va Loan denied at the last minute before closing.After told everything was a go. With no reasonable explanation. Freedom Morgage is a total SCAM. Veterans please save your valuable time and money with this loosers. Don't even consider them for a loan.No matter what the...
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Anonymous
Villa

After being told several times that the va mortgage has cleared the underwriters with decent credit score and well establish credit history. Plus stable income for life. Loan ...

Product
Freedom Mortgage Loan
#972309
My loan was recently transferred to Freedom Mortgage and im attempting to make my first payment. I have tried to call the number that is listed on my billing statement and there is nobody available so I moved on to accessing my account through the "24/7" online access....
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Anonymous
Anonymous

I had a loan transferred to them as well, about 3 months ago.First payment I was able to make online. The second payment, I tried for hours but was unable to make an online pa...

Anonymous
Anonymous

Having the same issue. Have you had any resolve?

1.0
Product
Freedom Mortgage Loan
I liked
  • Should be investigated
I didn't like
  • There is no help
  • No 24 7 access as advertised
  • Deceptive business practices
#925449
Very Bad experience with this Freedom Mortgage. They bounced me to several offices and each one of them wanted the same information. No one would make a decision, no internal communication whatsoever, then they finally backed out of the loan all together. They refused...
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1.0
Product
Freedom Mortgage Loan
#858762
Once again I sent my last payment with a memo saying that the additional $500 should be applied right to the principal and that didn't happen.I am sick and tired of this happening every month!! I want a complete audit of my account since you took it over and it better...
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1.0
Product
Freedom Mortgage Loan
#826830
Let me begin with this mortgage company call me everytime to tell me that i need to set a fix rate.I have told them so many times not to call me or bother me again and they still keep doing it. I have setup my loan where most of the payment goes towards the principal...
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Product
Freedom Mortgage Loan
#816983
I would rather set my head on fire and put it out with a shovel than work with Freedom Mortgage again.Customer service representatives have a pulse and keep a seat warm. I can say nothing positive of their staff and "formalities." To address simplest of questions...
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Anonymous
Anonymous

they are a check-cashing / loan shark organization without a doubt. All of our stories are identical. Who do we report them to?

Product
Freedom Mortgage Loan
#816778