Product: Freedom Mortgage Loan Clear all filters (0 of 78 reviews match)
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I setup auto draft with this company. A few months later when I sold my home I called in to make sure it wasn't going to continue drafting. The representative told me that it shouldn't & that if it did to call in so they could correct it. Well, I paid the loan off in...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Hello, thank you for reaching out and providing feedback. I'm disappointed you're not completely satisfied with your experience. If there's anything I can do to help, please e...

Anonymous
Anonymous

Never, ever, allow anyone access to your account(s). QUOTE : "...I have called in around 10 times and emailed about 7 times" At what point did you realize that your methods ar...

Product
Freedom Mortgage Loan
#1448311
Started out with them in May of this year to borrow on a house that was paid off. We gave them all the information they requested. Come to find out the house had to be in your name for one year. Which is something they should of known (since they do this for a living)...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Hello, thank you for reaching out and providing feedback. I'm disappointed you're not completely satisfied with your experience. If there's anything I can do to help, please e...

1.0
Product
Freedom Mortgage Loan
#1410990
I had spoken with someone neumerous times prior to deciding to recast my loan. First they couldn’t get me a new monthly payment once I put down a chunk of money. I thought this was weird but someone tbere gave me the calculation they use to come up with the new...
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Anonymous
Youra Culpa

Anonymouse? Really?

Anonymous
Anonymous

Hello, I'm disappointed you're not completely satisfied with your experience. If there's anything I can do to help, please email me at CustomerCare@freedommortgage.com. In the...

1.0
Product
Freedom Mortgage Loan
#1401004
Horrible. Avoid. Did I say avoid? Like so many others on here, my loan was sold out from under me a few months after my home purchase. Their website *literally* looks (and behaves) like a website from 1999, and, as others have said, payments DO NOT get submitted. I...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

Hello, it is disappointing to hear your experience has been unsatisfactory. I really do want to help. Would you please send me additional details about what occurred, so I may...

1.5
Product
Freedom Mortgage Loan
I didn't like
  • Credit being ruined
#1387094
Stearns sold my FHA loan to Freedom Mortgage in April 2018. According to Stearns, my PMI should of been paid up on my 5th year of my loan which was Oct. 2017. I am now on my 6 year of my loan this Oct and when I called Freedom mortgage they said, the PMI will not come...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

I'm sorry you are having a bad experience. I really do want to help. Please email me at CustomerCare@freedommortgage.com so I may put you in touch with the right person to fol...

2.2
Product
Freedom Mortgage Loan
I liked
  • Customer service reps were friendly
I didn't like
  • Customer service not helpful in terms of pmi
  • Cs gave me run around said to appeal the pmi via email or letter
#1371632
Our payment includes escrow for taxes and insurance, just like everyones. We did the right thing in beginning and paid more than normal payments etc, sept of 2017 took money out of our escrow for insurance, was for alot more than we had been told it wud be. Then took...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

I'm sorry you are having a bad experience. I really do want to help. Please email me at CustomerCare@freedommortgage.com so that I can put you in touch with the team that is b...

Product
Freedom Mortgage Loan
#1358300
how do we talk to someone about my loan and why all my payment are being reversed. I have made three payments and all three has been reversed and the money is available in the account. Do we have a number to call so I can clear this up. It seems like every month this...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

For a prompt response, please call our customer care center at 855-690-5900. Representatives are available to assist you Monday through Friday between 8am – 10pm ET and Saturd...

h.kitchener
h.kitchener

You need to provide more info, such as why the payment was reversed. It sounds like something is going awry with your paying online. Perhaps you should revert to paying by che...

Product
Freedom Mortgage Loan
#1323590
From the very first month with Freedom Mortgage my payment was late because when my checking information given over the phone was not entered correctly by them. After this happened I called and inquired about auto pay over the phone to which I was told they would take...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

It is disappointing to hear your experience was unsatisfactory. I really do want to help. Would you please send me additional details about what occurred, so I may investigate...

1.0
Product
Freedom Mortgage Loan
#1322740
Freedom mortgage bought our loan, soon after they lost two of our payments, then they placed late fees and charges, they placed some one else’s payment on our loan in error I called them and told them, they removed this payment but charged us for removing it, we got...
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Anonymous
Anonymous

Something is missing from this story.

Product
Freedom Mortgage Loan
#1315973
875% and with the $12,000 in payments I was given relief from, costing me now an additional $300/month x 360 months,(that's without the increased interest change) equaling to about $100,000, which is the cost to payback this $16,000 in "Relief" (??)...... Thank you so much Freedom Mortgage...
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Anonymous
Doug Lindstrom

Freedom did reach back out to me and is working on making it right in my case. I feel pretty good about it. Doug LIndstrom

Anonymous
D. Strom

We are having the similar exact problem from them after Hurricane Harvey.

1.0
Product
Freedom Mortgage Loan
#1301120