Freedom Mortgage Home Loan Reviews

1.6
(7 reviews)
Product or Service Quality
Interest Rate
Value for money
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We finally found our dream home.. as we started the process we submitted all the documents needed. my mom has to co-sign because i had a job change for more money.. no big deal.. we were then being asked for documents that had already been sent (they happen to have been misplaced at the company) i also kept asking if we were still set close when we were suppose too, everything was fine..NOT!!! i have a 6 year old son and we are currently...
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Anonymous

Anonymous I totally agree with you. this company is worthless and uncaring.

consumerwithoptions

consumerwithoptions I am not familiar with this bank, but I can see your frustration!
Shame on them!

Every day there is something new they request, four times now it is information we already sent them. We have already sold our previous home and moved into our new home. We have no money or credit issues whatsoever, but, they are coming back with the most *** requests. This is our fourth home purchase, we will refinance with a new company ASAP. In the mean time we are having to pay rent on a home that should be ours by now. Do not use this...
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I didn't like
  • Lack of explaining what they needed from us
  • Carlos martinez
  • Reviews
#936194
I needed to pay off my loan at Freedom Mortgage by the end of August. I ended up so frustrated with them that I wanted to bang my head against a wall. They lost my fax to request payoff and the employee acted like it was my fault. The fax process takes up to 72 hours. He just said to send another fax. There is no way to get in touch with the fax dept. He would not transfer me to a supervisor when I complained. After I insisted, he put me on hold...
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1.0
I didn't like
  • Refi with someone else they are terrible
  • Being treated rudely
  • Impolite
#901255
I wanted to pay off my loan and I was told to send a fax with my power of attorney.I needed to do this payoff by the end of the month. I sent in a fax to request that POA be put on my acct. They take up to 72 hours to post your fax. After 72 hours, they did not have the fax. They said to send it again. This is so frustrating! I have to wait another 3 days and who knows if they will have posted the fax. They are one of those kind of companies...
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The problems I am having with Freedom Mortgage has been myriad! At this point they haven't cashed Two months or mortgages they keep sending us nasty grams that they are going to foreclose. We are up to date as far as I know well when it comes to the checks I send. We are on the phone no less than once a week. We have been told we are owe them from $4000 to only $300. I am at my wits end! I cannot get a clear answer from them about...
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1.7
I didn't like
  • Too much to even handle
  • Anything that this company is about
  • Monthly payment system sucks
#885726
I have now made at least 10 attempts to freedom mortgage and they have no clue on how to handle a mortgage payment with an additional memo with explicit instructions!! Each month I send my payment with a memo that states "500 additional principal" and they never get it right. They apply my payment as two payments and completely ignore my memo which defeats the whole idea of having $500 additional going straight to principal to reduce interest...
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1.0
I didn't like
  • Customer service
  • Payment maze
#883457
Freedom Mortgage bought our home loan from our original lender. I set up our payments through Billpay with our bank to prepare for the transition. 2 months later we were notified that we were missing a payment. Billpay showed that all payments were made on time. Freedom began issuing late fees. Their customer support agents were no help, each time we spoke it was like starting over, no call history was collected. We asked our bank to send us all...
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Freedom Mortgage has raised my payment by 300$ a month for an escrow shortage that was 200$ short last year. The last six months they have collected and extra 1800$ for a 200$ shortage at the end of last year, but they will not fix it. I don't know what to do but sell house or refinance with someone else and pay closing costs again. This is ridiculous and I hope I can do something soon to resolve this issue. This is a shady company to deal with....
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Its pretty simple to explain. I have a VA home loan. No issues, pretty low rate already and not in a rush to change it. Anyways, rates dropped about a point under what I have. They have sent letter after letter and called incessantly. Finally one time I humored them for a few minutes to see what the deal was, now the calls come in a few times a day to (at peak) I had nine calls listed. And emails. The people on the phone are generally very pushy...
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1.3
I didn't like
  • Ill mannered
  • Offensive
  • Rude
#817667

Freedom Mortgage Home Loan Review

#921942
1.0
Yeah this company is a joke, i filed a bankruptcy, but not my home, and ever since then, i cant use the web site anymore, its like they kicked me out, i have to send my payments in now, and there just a joke. Oh yeah i havent even seen a statement. What is that? ???
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Freedom Mortgage Home Loan Review

#919841
1.0
They are raising our payment $100.00. stating taxes and insurance went up. We checked it is not true searching for some one to help us
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Every month when I have to make my mortgage payment I have issues with their payment portal. I am either logged out, it fails to function correctly with the web browser, there are errors loading the page, etc. Last month their system attempted to pull funds using the routing number for wiring funds, which i never provided them or authorized them to access, which resulted in a failure to take the payment nearly resulting in a late payment of our...
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Anonymous

Anonymous I am so glad to see that I am not the only one who has issues with this site! Every month I have to contact customer service for help logging in to make my payment. I work ...

1.5
I didn't like
  • Monthly payment system sucks
#691177