Product: Freedom Mortgage Customer Care Clear all filters (84 of 84 reviews match)
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Freedom Mortgage - Harassament
Freedom Mortgage - Harassament
Freedom Mortgage - Harassament
Please be advised that I am still receiving unexpected visitors and unwanted mail delivery packets that do not pertain to any of the matters that I have been trying to resolve from a banking plot that led this company to acquire. And that was that lost Cashier's that...
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Product
Freedom Mortgage Customer Care
I liked
  • Should be investigated
#1225146
Ive been playng the paperwork game with them since september 1st 2017 i email papers they mail me 2 weeks later saying things are missing, i send more they say others are missing, i send more and more and they say something is missing, then its all outdated, start...
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1.8
Product
Freedom Mortgage Customer Care
#1217714
THERE WAS ABSOLUTELY NO PERSONAL CARE AT ALL PEOPLE IN EACH OF THE PROCESS ARE NOT EDUCATED ENOUGH TO KNOW THERE JOB. They lead you on and on to the end after you have sent them every document from your entire life and then some and they pull the rug out from under your feet. worst company I have ever worked with.. DO NOT USE FREEDOM MORTGAGE...
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Product
Freedom Mortgage Customer Care
#1211771
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Freedom Mortgage - Nasty, unprofessional customer service

Sent in a check for my mortgage company (right address, account #) on Feb 22 2018 through pay I’ll at my bank. As of 3/12/18 check still not cashed, then started to receive message about a late payment. Call Freedom only to met with Ghetto, disrespectful, nasty customer service!!!!
1.0
Details
Billing Practices
Customer service
Reliability
Staff
Product
Freedom Mortgage Customer Care
#1209750
When I first got loan was owned by another company.Freedom bought the loan and assigned it to their Pakistani arm called LoanService Providers, well for the first year life was unbearable with these people. They never answered phones and never knew what they were...
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Anonymous
Anonymous

The hangups are more than likely loan officers just trying to get the 100+ dials a day in. They also call work numbers and say...."Oh sorry, I dialed the wrong number." I know...

Product
Freedom Mortgage Customer Care
#1195716
I an on the do not call list, yet this company keeps calling me.My requests to be removed are ignored. I have been interrupted during business neetings, family time and even when I was asleep.I would give - 5 star if I could.
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Anonymous
Anonymous

Main reason I left the company. They claim to be such a large, customer-focused lender, but all they do is have loan advisors call you non stop. If you don't answer, another l...

1.0
Product
Freedom Mortgage Customer Care
#1185135
What a shame a company operating in the United States, in this day and age, is allowed to stay in business.They are trying to scam me on my escrow account. Caught them !!!!!!!!!!!!!!! Now their customer services, lying, and making believe they can't do basic...
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1.0
Product
Freedom Mortgage Customer Care
I didn't like
  • Absolutely nothing
#1184812
This company jerks me around for 4 months.I was using this for an emergency to help family member who suffered from the hurricane in PR. at the end nonchalantly calls me to say OH WELL SORRY CANT HELP YOU after making me jump through hoops do not use them, i wouldn't...
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1.0
Product
Freedom Mortgage Customer Care
I didn't like
  • Id rather jump in front of a bus
#1179675
Freedom Mortgage - Update /Lemon Loan
The problem is being resolved and the staff in fact is very helpful of acknowledging the fact that there was a serious problem with my loan that occurred during transactions with other lenders, in which fell into the hands of Freedom Mortgage. I am grateful after 3...
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Product
Freedom Mortgage Customer Care
#1174746
Just received a letter and a phone call from Freedom Mortgage that explicitly states they acquired my loan. Representative said I was to begin making payments to them in March. Called Cenlar (my current mortgage co.) and they said that was not the case. Freedom...
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Anonymous
Mike H

Can you provide more info on what the mailer looked like? I believe I have received the same and feel sick over it!

Anonymous
Joe Reyna

I am also trying to get scammed by Freedom mortgage called my current mortgage co and my loan not transferred. Need the Justice Dept to investigate them asap.

1.0
Product
Freedom Mortgage Customer Care
#1174107