Product: Freedom Mortgage Customer Care Clear all filters (0 of 90 reviews match)
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Horrible Company. we have battled with them over Removing our PMI for the past year. Every time we call, they either completely ignore our request or tell us to send a letter ( which we have sent many times with no answer) or give us a fake promise that they will send...
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1.0
Product
Freedom Mortgage Customer Care
I didn't like
  • Immpossible to work with
  • Freedom mortgae they lie
  • Does not return calls or emails in a timely manner
#1311126
I was transferred to Freedom Mortgage from Mortgage Investors. We were behind 1 payment when the transfer occurred due to my veteran husband with ptsd trying to commit suicide, being sent to rehab and losing his job. This is supposedly a company who wants to help...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

I'm sorry you are having a bad experience. We want customer feedback which helps us improve our service. Please email me at LetUsHelp@freedommortgage.com so I may put you in t...

1.0
Product
Freedom Mortgage Customer Care
#1277755
They also keep going, sending me bills though I have never missed a payment with no explanation for bills, give no monthly statements online or otherwise unless they are trying to screw me over. And they are not even part of the bankruptcy, they purposefully do not...
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1.0
Product
Freedom Mortgage Customer Care
I didn't like
  • Ripping me off on purpose
#1244973
They could send wrong statement or letter 2-3 times a week but they cannot help the customer have a peace of mind by sending me an email confirmation that my account is current. Sigh...I have no choice but to find another mortgage company actually listen, take notes and see what we can do to help customer feel at peace. There are a lot of options. So long Freedom Mortgage...
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1.0
Product
Freedom Mortgage Customer Care
I didn't like
  • Way i was treated
#1234808
I called freedom mortgage today to try to get a solution with a problem. A year and a half ago I had an issue. I contacted freedom mortgage to try and get caught up. I signed a paper to defer my payment to the end of my loan. Due to their problem, my paper work was not...
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Product
Freedom Mortgage Customer Care
#1233238
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Freedom Mortgage - Who knows the answer

Customer service in the call center is lax No one can give a straight answer. I had to ask for a supervisor after 5 calls. After i talked to her the situation was partly resolved. We the blind led by the unknowing.
Product
Freedom Mortgage Customer Care
#1226954
Freedom Mortgage - Harassament
Freedom Mortgage - Harassament
Freedom Mortgage - Harassament
Please be advised that I am still receiving unexpected visitors and unwanted mail delivery packets that do not pertain to any of the matters that I have been trying to resolve from a banking plot that led this company to acquire. And that was that lost Cashier's that...
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Product
Freedom Mortgage Customer Care
I liked
  • Should be investigated
#1225146
Ive been playng the paperwork game with them since september 1st 2017 i email papers they mail me 2 weeks later saying things are missing, i send more they say others are missing, i send more and more and they say something is missing, then its all outdated, start...
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Anonymous
Anonymous

send everything registered mail...someone has to sign for it..in which case you get a card showing signature. That way when and if you go to court..you can prove that someone ...

1.8
Product
Freedom Mortgage Customer Care
#1217714
THERE WAS ABSOLUTELY NO PERSONAL CARE AT ALL PEOPLE IN EACH OF THE PROCESS ARE NOT EDUCATED ENOUGH TO KNOW THERE JOB. They lead you on and on to the end after you have sent them every document from your entire life and then some and they pull the rug out from under your feet. worst company I have ever worked with.. DO NOT USE FREEDOM MORTGAGE...
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Product
Freedom Mortgage Customer Care
#1211771
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Freedom Mortgage - Nasty, unprofessional customer service

Sent in a check for my mortgage company (right address, account #) on Feb 22 2018 through pay I’ll at my bank. As of 3/12/18 check still not cashed, then started to receive message about a late payment. Call Freedom only to met with Ghetto, disrespectful, nasty customer service!!!!
1.0
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Freedom Mortgage Customer Care
#1209750