Product: Freedom Mortgage Customer Care Clear all filters (70 of 70 reviews match)
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Fell behind in my payment and owe 2 months, tried to pay this past weekend and they froze my online account!So I could have instantly payed them Saturday but no! I call them and they were updating their systems all weekend! Now it's Monday morning I call the make 1 of...
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Anonymous
Anonymous

Yup they do that to try and steal your house, I'm going through something similar right now.

1.0
Product
Freedom Mortgage Customer Care
#1116161
We were contacted by Justin Kuo from Freedom Mortgage. He rushed us through everything ...telling us that we had to have everything signed to lock in a fixed rate etc...we had to send 2 years of tax info etc. After doing all of this...he calls me to tell me that after...
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Anonymous
Kristy

I just went through the same thing. I was told yes everything was going thru. NO ONE returns phone calls, NO ONE answers emails. The communication and customer service is horr...

1.4
Product
Freedom Mortgage Customer Care
I didn't like
  • Being lied to
#1109846
I first applied for a refi on 7/25/17 with freedom Mortgage and the individual who took my information seemed competent. I was totally on top of everything they requested but it was always "one more thing" with them. Here it is almost two months later and I withdrew my...
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Anonymous
Danielle

I wish I would have done my research on them as well before I refinanced:(

1.0
Product
Freedom Mortgage Customer Care
#1101037

Freedom Mortgage - Worst conpany EVER

#1082072
mismanaged my escrow acct and reported me to the credit bureaus for their mistakes.
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Freedom Mortgage Customer Care Review

#1005458
1.4
Details
Yes I do I William Stotler they loose our checks we send the keep trying to add more money they are incompetant
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Freedom Mortgage Customer Care Review

#925467
1.0
Details
The worst company I ever had to deal with. I have owned 4 properties and dealt with plenty of mortgage companies. Freedom lies, tires to take multiple payments, nonexistent customer service, no working website, and no way to contact them directly. So you decide from there.
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Freedom Mortgage Customer Care Review

#925000
1.4
Details
So far Freedom Mortgage is terrible. Unfortunately my home loan was purchased by them. This transpired 2 months ago. I have never received payment information or a bill. Customer service is not helpful and truly display an "I could care less attitude". I'm terrified of the next 15 years
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After paying down my loan and paying for a recast on my loan, my balance increased by more than $753 in their favor.I've been in contact with them since 7-1-17, today is 9-8-17 and they keep ignoring my written RESPA request to review their error. I'm reporting them to...
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Product
Freedom Mortgage Customer Care
#1098375
I have been emailed 33 times since 8/1/17 now it's 8/23/17 I don't keep up with the mail but my wife is pissed about that.I have 4 to 6 calls a day about refinancing. I keep telling them no then get another call back 30 min later. I have call in 5 different times told...
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2.3
Product
Freedom Mortgage Customer Care
#1092376
Have alot of people who were there when I was on phone and listened to my calls. They couldn't believe it but she is going to be reported along with freedom mortgage on how they are doing customers. Still in shock. We are all writing letters today to bbb. Ftc. Beurea...
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1.0
Product
Freedom Mortgage Customer Care
#1083545
Dan O'Gorman - Load Advisor with Freedom Mortgage. Outstanding individual, Dan went above & beyond. He was there every step of the way, made sure we knew our options, that we were informed, comfortable, & what option would be the best for us in the future. All of the...
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Product
Freedom Mortgage Customer Care
#1083071
I transferred to Freedom mortgage last year. I got a notice from mail and call next day to obtain loan number. They can not find my information and advise call next day. And, I did and set up online bill pay. Oh, my God. Two month in a roll that I have to call to...
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2.0
Product
Freedom Mortgage Customer Care
I didn't like
  • I did not like
#1069889
I need help to get this put out there this a nation wide company Warning To all my Vetern Brother and Sisters Regarding Freedom Morgatege Kevin at the forest ave office in Staten Island NY is one of the most unprofessional people I have ever had the displeasure of...
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Anonymous
Anonymous

Absolute worst mortgage company to deal with

1.0
Product
Freedom Mortgage Customer Care
#1045660
I financed this home thru First Mortgage then transferred to Freedom Mortgage. The County that I reside submitted generated tax exemption letters for 2017 and permant exemption for 2018 and so on. The transfer makes me exempt this year as of 6 March. After several...
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Anonymous
Joseph

I went through the same thing. It took them a year to do it. I had to tag them on social media before they contacted me to get it straightened out.

4.4
Product
Freedom Mortgage Customer Care
#1040431