Arrogant *** | Freedom Mortgage

1.4
Details
I had a water loss in my home. The loss amount required my insurance Company submit payment for repairs to me and Freedom Mortgage. Freedom mortgage sat on the monies and would not release them to the contractors. MANY attempts by me to get them paid, call after call excuse after excuse different each time I called!! Arrogant attitude, couldn’t care less attitude. When I ask to speak to a supervisor was put on a long hold, and then told “None Available, you can call back later”
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2 comments
Freedom_Mortgage
#1746464

Hello, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Chere M
#1748804
@Freedom_Mortgage

Should be called " do we screw you and how Mortgage "

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Review
#1650809 Review #1650809 is a subjective opinion of poster.
Service
Freedom Mortgage Customer Care
Pros
  • Interest rate
Cons
  • Terrible customer service
Reason of review
Poor customer service
Preferred solution
Upper level Supervisor contact me
Tags
  • Freedom Mortgage Review
Have been working with Freedom mortgage for months, always wanting more or they say they didn’t receive documents or something wasn’t right. This is ridiculous, I have sent in the paperwork 4 times already. They told me foreclosure was postponed but I called and...
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1 comment
Freedom_Mortgage
#1725982

Thank you for reaching out and providing your feedback. I'm truly disappointed you're not completely satisfied with your experience.

If there's anything I can do to change your opinion, please email me at CustomerCare@freedommortgage.com. Representatives are available Monday through Friday from 8am- 10pm EST and on Saturday from 9am-6pm EST.

Review
#1609268 Review #1609268 is a subjective opinion of poster.
Service
Freedom Mortgage Customer Care
Cons
  • Bad mortgage practices
Reason of review
Poor customer service
Preferred solution
Let me start payments again
Title company negotiating short sale rec'd a figure from Freedom Mortgage that they would accept to release the mortgage. In order to make this happen, the listing agent and I reduced our commission down to almost nothing, and the Buyers increased the amount they were...
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1 comment
Freedom_Mortgage
#1724873

We are sorry to hear about your experience with Customer Care. Please email me directly at LetUsHelp@freedommortgage.com with your loan number and property address and the issue you are having, and I will have it reviewed with the appropriate supervisor.

Review
#1605370 Review #1605370 is a subjective opinion of poster.
Service
Freedom Mortgage Customer Care
Cons
  • Failure to return calls
Reason of review
Poor customer service
Preferred solution
HAVE SOMEON FROM FREEDOM MORTGAGE CALLK ME OR TITLE COMPANY
1.8
Details
I have been dinged for a late payment twice now in one year due to online system failures at Freedom Mortgage. The first time it happened I thought I was losing my mind. I knew I had gone online and made the payment but somehow they convinced me that maybe I didnt...
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3 comments
Paul D
#1723739

Sound about right. I signed up for auto-pay, and somehow the first digit of my bank account got dropped. They sent me a letter to let me know the payment failed, but not until too late to make it.

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Review
#1603141 Review #1603141 is a subjective opinion of poster.
Service
Freedom Mortgage Customer Care
Pros
  • Should be investigated
Cons
  • Being penalized for a mistake that was made by freedom mortgage
Reason of review
Problems with payment
Loss
$600000
Preferred solution
remove late payments from my record - they are not my fault and not even true..
1.0
Details
Lost two short sales on my house due to procrastination on Freedom's underwriting dept. Most difficult company I have ever dealt with in my life. No return calls, duplicate information as they say they never got it same problems as everyone else. Talk to a different...
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2 comments
Anonymous
#1723546

I asked for s supervisor and was placed on hold. When the person got back on phone, they said they were the supervisor.

It was the same person I had been talking to the whole time. Nice work scammers!!!!!!

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Review
#1597786 Review #1597786 is a subjective opinion of poster.
Service
Freedom Mortgage Customer Care
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
I was wondering if Freedom Mortgage would be lenient and forgive my oversight. We've always made our payments online. Making our payment on the weekend, we didn't understand that the receive date and processing date are the same. We assumed that as long as the payment...
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2 comments
Freedom_Mortgage
#1718917

Hi, I really do want to help. Would you please send me additional details about what occurred, so I may investigate the issue?

Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

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Review
#1590055 Review #1590055 is a subjective opinion of poster.
Service
Freedom Mortgage Customer Care
Reason of review
Problems with payment
1.0
Details
I AM A CONTRACTOR WORKING ON A HOME THAT FREEDOM MORTGAGE HOLDS THE NOTE. THE INSURANCE CHECK WAS SENT TO FREEDOM MORTGAGE IN APRIL JOB COMPLETED JUNE 18 SINCE THAN THERE HAS BEEN NO PAYMENT RECEIVED FOR PRODUCT AND LABOR. US AND THE OWNER HAS CONTACTED THEM AND ARE...
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1 comment
Freedom_Mortgage
#1715740

Hello, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1584521 Review #1584521 is a subjective opinion of poster.
Service
Freedom Mortgage Customer Care
Reason of review
Poor customer service
Loss
$2200
This company fails to communicate effectively and in a timely manner. When asked to speak to the supervision the representative would not allow it. June 10, 2019
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1 comment
Freedom_Mortgage
#1700874

Hi, we are sorry to hear about your experience with Customer Care. Please email me directly at LetUsHelp@freedommortgage.com with your loan number and property address and the issue you are having, and I will have it reviewed with the appropriate supervisor.

Review
#1555554 Review #1555554 is a subjective opinion of poster.
Service
Freedom Mortgage Customer Care
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
1.0
Details
Our loan was purchased by this horrible company. Worst customer service of any lender I have dealt with in 30 years. In the process of a refi just to get away from these clowns.
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1 comment
Freedom_Mortgage
#1699311

Hello, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Review
#1552138 Review #1552138 is a subjective opinion of poster.
Service
Freedom Mortgage Customer Care
Reason of review
Poor customer service

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Freedom Mortgage reviews
1.0
Details
As many of us who have legitimately complained about FM, a large percentage with the same or similar stories, how are they still in business??? I’m part of a class action and so are others. FM won’t help because they are constantly tied up in litigation. Think you’ll...
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1 comment
Freedom_Mortgage
#1697054

Hello, I am really sorry you feel this way, but do want to help. If there is anything I can do to assist your predicament, and potentially change your mind about our company, please email me at LetUsHelp@freedommortgage.com.

In the email please include your loan number and property address so I may escalate your situation to the appropriate supervisor. Thank you for providing feedback about our company.

Review
#1550679 Review #1550679 is a subjective opinion of poster.
Service
Freedom Mortgage Customer Care
Reason of review
Poor customer service