Product: Freedom Mortgage Customer Care Clear all filters (0 of 96 reviews match)
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we have been trying to get a payoff quote from Freedom Mortgage and now the day of settlement they are refusing to help provide an accurate total of the loan balance so WE CAN PAY THEM. they have not been helpful and the title company has not been able to get them to...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

I'm sorry you are having a bad experience, but I really do want to help. Please email me at LetUsHelp@freedommortgage.com so I may put you in touch with the right person to fo...

Product
Freedom Mortgage Customer Care
#1353568
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Freedom Mortgage - Liars

Freedom mortgage is the worse ever. They are a bunch of liars and have no clue what’s going on. Will have not received a disbursement check for the damage to our property. Would highly recommend people not to use this company. Damage was done back in May and it is now September. A bunch of damn idiots even the upper management.
Product
Freedom Mortgage Customer Care
#1341697
Horrible Company. we have battled with them over Removing our PMI for the past year. Every time we call, they either completely ignore our request or tell us to send a letter ( which we have sent many times with no answer) or give us a fake promise that they will send...
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1.0
Product
Freedom Mortgage Customer Care
I didn't like
  • Immpossible to work with
  • Not worth the aggravation
  • Does not return calls or emails in a timely manner
#1311126
I was transferred to Freedom Mortgage from Mortgage Investors. We were behind 1 payment when the transfer occurred due to my veteran husband with ptsd trying to commit suicide, being sent to rehab and losing his job. This is supposedly a company who wants to help...
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

I'm sorry you are having a bad experience. We want customer feedback which helps us improve our service. Please email me at LetUsHelp@freedommortgage.com so I may put you in t...

1.0
Product
Freedom Mortgage Customer Care
#1277755
Seasoned underwriters are being replaced by college grads under the “First Flyer” program. Freedom coerces college graduates into the best opportunity of their lives by teaching them conventional underwriting and promised they will have their FHA DE in one year....
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1.0
Product
Freedom Mortgage Customer Care
I liked
  • Being employed by freedom
I didn't like
  • Being laid off and replaced by a younger person
  • Inability to communicate between departments
  • Entire process
#1270552
--Interesting fact-- In 2016 - Freedom Mortgage Co. was ordered to pay 113 million for originating loans that did not mean FHA Underwriting Standards Per the False Claims Act. Since Freedom Mortgage is working under a (DEL) Direct Endorsement Lender) they don't have...
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1.7
Product
Freedom Mortgage Customer Care
#1256541
They also keep going, sending me bills though I have never missed a payment with no explanation for bills, give no monthly statements online or otherwise unless they are trying to screw me over. And they are not even part of the bankruptcy, they purposefully do not...
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1.0
Product
Freedom Mortgage Customer Care
I didn't like
  • Ripping me off on purpose
#1244973
They could send wrong statement or letter 2-3 times a week but they cannot help the customer have a peace of mind by sending me an email confirmation that my account is current. Sigh...I have no choice but to find another mortgage company actually listen, take notes and see what we can do to help customer feel at peace. There are a lot of options. So long Freedom Mortgage...
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1.0
Product
Freedom Mortgage Customer Care
I didn't like
  • Way i was treated
#1234808
I called freedom mortgage today to try to get a solution with a problem. A year and a half ago I had an issue. I contacted freedom mortgage to try and get caught up. I signed a paper to defer my payment to the end of my loan. Due to their problem, my paper work was not...
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Product
Freedom Mortgage Customer Care
#1233238
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Freedom Mortgage - Who knows the answer

Customer service in the call center is lax No one can give a straight answer. I had to ask for a supervisor after 5 calls. After i talked to her the situation was partly resolved. We the blind led by the unknowing.
Product
Freedom Mortgage Customer Care
#1226954