Freedom Mortgage - cashed my check but didn't put it in my mortgage account
In November my mortgage was moved/sold to Freedom Mortgage. I mailed my check in.
On November 16, Freedom Mortgage cashed my mortgage check. On November 22 the calls started coming in asking where my payment is. I have sent them copies of the cancelled check, which appears they put the incorrect customer number on it. Since then I've received two more calls asking where my payment is.
And when I call in to ask what the status is, each and every time, I am asked why my payment is late. Their customer service is atrocious. All the reps had to do was open my notes on their computer to see what has been happening. I have had no resolution and it's 12/1.
The other day I received a letter saying my payment is late and threatening foreclosure if not paid.
The sad thing is I have no recourse, I can't take my business elsewhere. I'm stuck and very disappointed.
Reason of review: Poor customer service.
Preferred solution: Put my November 2017 payment into my account. You've had the money since 11/16..
Freedom Mortgage Cons: Substandard customer service, Cant find my payment.
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