Product: Freedom Mortgage Account Clear all filters (13 of 13 reviews match)
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Freedom mortage lost a payment done on their website, my bank provided proof they had been paid they still refused to place the payment on our account, they processed someone else's payment and placed that on our account, when I called and told we hadn't made that...
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1.0
Product
Freedom Mortgage Account
#1042305
How many people have Apple computers?A LOT!! So after signing up for a new account to make payments, after my loan was sold to Freedom, and getting an email conformation, I assumed everything was OK. I tried to log in to make a payment due in 3 days, and can't log in....
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Anonymous
lisa17

I have the same problem ALL THE TIME! Their website is horrible and not user friendly at all. My loan was sold to them as well and I have been so disappointed with them. Worst...

Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

I am sorry you had this experience. This is a mistake, our online systems work in all major browsers. Please email me directly at ecommerce@freedommortgage.com so that we can ...

1.0
Product
Freedom Mortgage Account
I didn't like
  • Are rude and inefficient
#982920
This company has charged me late fees for five months, their website keeps kicking me off demanding I reset the password and then kicking me off again. I tried four times to set up autopay. Thought I had then get hit with late notice. Joins Wells Fargo as completely...
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Anonymous
Anonymous

Thanks for this post, I received something in the mail from them and it looked great, now i know to stay way

Anonymous
Anonymous

What you can do is try to refinance, but you need to have not being late for at least a year, so you might need to wait until that time frame comes and then once you apply wit...

1.0
Product
Freedom Mortgage Account
I didn't like
  • Deceptive business practices
#946741

Freedom Mortgage Account Review

#847712
I have been on your website for 2 hours trying to set up my account it's a *** nightmare then I call your customer service and they weren't any God *** help either so now I have to call in my mortgage and pay $10 every time I make a *** payment
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Backward company refuses to accept electronic bill pay forcing my bank to send a manual check which takes forever to be applied to my account.What modern mortgage company doesn't accept bill pay. They get their money so much sooner so it makes no sense. Must be because...
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Anonymous
Anonymous

So sick of this. The same thing happens to me. This is a scam to charge everyone a 50 late fee. I am fed up with them. What company today does not accept electronic bill pay. ...

Product
Freedom Mortgage Account
#935683
I filed a Chapter 7 and the home was included in process.Discharged account but freedom still reports on credit report as a valid account. Discharged in 2014 and still not foreclosed and they keep saying "hold tight" but still sends a modification packet and...
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Anonymous
Derek

Your bankruptcy wiped away the debt ie the mortgage. They legally do not have to foreclose. I work in the BK department for Wells. We never foreclose on homes in Detroit Compt...

Product
Freedom Mortgage Account
#935572
Received a check from Freedom Mortgage in October with a note saying we had an overage in our Escrow account.Now I received a notice indicating we have a $2900 deficit and they want to increase our monthly payment by $300. Went over records found two missing payments...
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Anonymous
Anonymous

The exact same thing just happened to me. I'm a first time homeowner. My taxes are assessed at $9,000 and freedom only projected them at $500! Now I have to come up with this ...

Product
Freedom Mortgage Account
#803001
Freedom Mortgage took out to much money from my account on the 16th of November, I asked for a refund and was told it would be back in my account in 2 days.Today is the 4th of December and it still has not been returned.I had a check bounce and they refuse to do...
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Product
Freedom Mortgage Account
#745354
My mortgage was sold to this outfit.I had no choice. If you do have a choice do not walk away from them. RUN!! Absolutely the worst customer service I have ever experienced in manner of resolving issues. from online log in to calling them on the phone. Nice folks on...
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Product
Freedom Mortgage Account
#715784
I have tried logging on, Saturday and Sunday with no results. I even tried calling, but it seems that Customer Service is also not available after 3pm on Saturdays! Sunday is my only day off. I would have enjoyed not having any concerns about my payment, and spending...
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Product
Freedom Mortgage Account
#517868
They have no clue what there doing. Ive been in thr=e process for months trying to re finance my home VA. Every time i call wondering what the wait is or where im at in the process i get some *** who knows nothing .I ask for a supervisor i get an answering machine and...
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Anonymous
Freedom Mortgage

We\'re sorry for your experience. Please contact us so we can look into your situation: ecommerce@freedommortgage.com

Product
Freedom Mortgage Account
#330895