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This is the second time I cannot login to my account with freedom mortgage on the day I need to pay to avoid late charges. Beginning to notice a trend. Get it together freedom!!!.
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Freedom_Mortgage
Freedom_Mortgage
Freedom Mortgage Verified Representative

If you are having difficulties with your login please call our customer service team at855-690-5900. They will be more than happy to help you resolve this issue. Additionally,...

Product
Freedom Mortgage Account
#1281786
Not sure what all of those monthly convenience fees are for because it has been anything but convenient and i was told that they would not refund all of those fees - even after the 1 rep admitted it was their fault. My mortgage was sold to this company. If you have a...
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1.0
Product
Freedom Mortgage Account
#1222938
Today I received an alert from the credit bureaus that my Freedom Mortgage account was 30 days past due. Upon contacting FMC, I was advised that my payment didn't post because the rep inaccurately processed a payment that was TEN CENTS short. Credit scores dropped...
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Product
Freedom Mortgage Account
#1210366
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Freedom Mortgage - Wont take money out for pmt

I submitted paperwork to have mtg payment taken out directly from checking account. Takes forever to take money from my account.
Product
Freedom Mortgage Account
#1205496
Happened on February 2nd when they literally took money out of my account without my permission call several times and everybody got a different story finally got to a supervisor there that he said he will handle the matter he says it takes 72 hours to refund the money...
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2.0
Product
Freedom Mortgage Account
#1193830
Freedom mortgage is trying to steel $ 1203.84 from me a year. They claim my escrow account is short the $ 1203.84 when in fact it is short $ 23.00 dollars. They are demanding that I pay them this money. guess what? that ain't going to happen. I will make sure they are...
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1.0
Product
Freedom Mortgage Account
I didn't like
  • Not one person has told me the same story of the problem
  • Dishonesty
#1174728
Freedom mortage lost a payment done on their website, my bank provided proof they had been paid they still refused to place the payment on our account, they processed someone else's payment and placed that on our account, when I called and told we hadn't made that...
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1.0
Product
Freedom Mortgage Account
#1042305
How many people have Apple computers?A LOT!! So after signing up for a new account to make payments, after my loan was sold to Freedom, and getting an email conformation, I assumed everything was OK. I tried to log in to make a payment due in 3 days, and can't log in....
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Anonymous
Lori Spinelli

Yeah that 10.monthly as bad as price gauging there horrible!!

Anonymous
Alyce C Columbia

I pay by phone every month on the fifteenth! This information; I was not aware of! If I need to mail my payment; it will be late and that is a mark against me! Customers shoul...

1.0
Product
Freedom Mortgage Account
I didn't like
  • Are rude and inefficient
#982920
November 30th, 2016 Freedom Mortgage P.O. Box 50428 Indianapolis, IN 46250-0401 RE: My Loan I have been in contact with your escrow department since receiving my Escrow disclosure statement. Last November I switched my homeowners policy to Allstate and on 11/13/15 you...
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1.0
Product
Freedom Mortgage Account
I didn't like
  • Paid my old insurance company 5x and not refund
#967193
This company has charged me late fees for five months, their website keeps kicking me off demanding I reset the password and then kicking me off again. I tried four times to set up autopay. Thought I had then get hit with late notice. Joins Wells Fargo as completely...
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Anonymous
Anonymous

Thanks for this post, I received something in the mail from them and it looked great, now i know to stay way

Anonymous
Anonymous

What you can do is try to refinance, but you need to have not being late for at least a year, so you might need to wait until that time frame comes and then once you apply wit...

1.0
Product
Freedom Mortgage Account
I didn't like
  • Deceptive business practices
#946741