Freedom Mortgage - Electronic Payments through their Banks
My Cap West Mortgage just to Sold to Freedom Mortgage Corporation. I do all my Electronic Banking with my own Bank.
I never set up with the Company's & Password etc. I sent my first Electronic through my Bank to receive by Dec 14th to Freedom Mortgage Corporation to find out it has not cleared my bank yet. Called my bank and they tell me they have to write a paper check & send it to Freedom Mortgage. I call Freedom Mortgage they tell me they will Wave it this time but next time they will not it will be concerned as a Late Payment if it's not in our hands by the 15th even if you go through you bank & send it 5 days before processing.
Freedom Mortgage told me I can call in the Payment but there will be a $10.00 or $15.00 Charged sorry I don't remember the amount he told me because hearing that even made me more mad!!! Freedom Mortgage Corporation it's 2015 going to 2016 Get up with times & make life easy for everyone buy the Banking Problem so People can make Electronic Payments through their Banks !!!
Reason of review: Problems with payment.
Location: Redondo Beach, California
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Comments
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This loan servicer is horrible !!!! I ditto the previous thread on electronic payments. How can a servicer provider still rely on paper mail to get payments done !!
Of course, they will take your payment via phone at a charge!!!
Also, I am still trying to get into their web portal to see my account.