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In September of 2019 my fiancee and I received a letter from our mortgage company, Freedom Mortgage, stating that we could do a FHA streamline refinance to save some money. We called and applied.

On 10/10/19, we closed on the refinance and sent out the closing costs in a wire transfer. We thought everything was fine and we were told not to pay a payment for October or November. 2 weeks later I received a bill for $3400, the amount of October's and November's payment plus late charges. I called Freedom mortgage and was told that my new loan was funded on 10/16 and to disregard the bill.

The money for October's payment was spent on vehicle repairs and to fix a plumbing issue because I thought it was safe to spend it. Less than a week after that phone conversation, I started receiving emails and phone calls (10-15 a day) saying that I needed to reschedule our closing. I called to find out what was going on and no one could tell me why. Finally, I got an email stating that the closing company hadn't received the closing costs.

After being told that for over a week, they refunded me the closing costs that they claim they did not receive. Then I was told that the closing company left out a document and in order to reschedule closing, I would have to pay the October bill. I had to put other bills on hold but payed the payment (over a month late). We rescheduled for 11/8.

One hour before the notary was supposed to come, I received an email stating that Freedom mortgage was in the process of removing late charges from my account and we would have to reschedule. The following week I received a call and several emails saying that I would have to pay November's payment to reschedule. I did not have the money to do this. I told them that I was applying elsewhere because they were incompetent.

The following day they turned me in to the credit bureaus for late pays and lowered my credit score almost 100 points. This completely blocked me from switching companies. My payment history was exceptional for my mortgage and most of my other accounts. The only reason we fell behind is because we trusted our mortgage company to handle a simple refinance.

Now I have had to cancel a planned vacation and I have no idea how my kids will get a Christmas. I cant sleep at night.

Freedom Mortgage Cons: Should be a class action lawsuit with so many complaints.

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Guest

Thank you for the warning. No one should have to go thru this. I will definitely stay clear of them.

Guest

I found out they reported my credit as "High Risk". I refinanced and was told I would not owe ANY closing costs and my net mortgage payment was NOT UNTIL DECEMBER. I paid my usual mortgage anyway only to find out they debited $10,000 from my account!

Guest

I am still trying to finish a refinance that started in June 2020. The only good part of dealing with this company is my first loan officer.

Every person I dealt with or didn't deal with was the worse I ever encountered. Having route canal would have felt better than dealing with this company and I am a current customer. I stayed with them because my closing costs were not going to cost as much as if I went with another company or else I would have pulled out in July. This company has the worst customer service EVER.

Do not go with them. The extra money you will pay someone else is worth all the aggravation you can possibly go through. I will be contacting BBB when I know the refinance is competed. Thank you.

I could go on but not enough room! Joanne

Freedom_Mortgage

Hi, it is disappointing to hear your experience was unsatisfactory. I really do want to help.

Would you please send me additional details about what occurred, so I may investigate the issue? Please include your loan number and property address in the email.

My email address is LetUsHelp@freedommortgage.com. Thank you.

Guest
reply icon Replying to comment of Freedom_Mortgage

Oh boy! You want to help after being totally incompetent ***

Guest
reply icon Replying to comment of Freedom_Mortgage

You are nothing but liars. Stanley L.

Middleman is a cheating crook! See You in court!

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