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1.0

The online and phone system nor does the statements show cut off times to pay your mortgage they expect you to know. When you then try to pay your mortgage if itโ€™s in their cut off time they add two months to pay and wonโ€™t let you only make one payment.

Then they get you by putting a 30 day late on credit even though itโ€™s their fault and you tried to pay your mortgage in the time frame. And when you call them they donโ€™t care.

Reason of review: Problems with payment.

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Carlita Tdb

Same situation. Loan paid in full. They submitted delinquency status to credit bureaus.

Freedom_Mortgage

Thank you for reaching out and providing feedback. I'm disappointed you're not completely satisfied with your experience.

If there's anything I can do to help, please email me at CustomerCare@freedommortgage.com. In the email, please include your loan number and property address so I may put you in touch with the right person to follow up with you.

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reply icon Replying to comment of Freedom_Mortgage

I have contacted this department and they say their is nothing they can do to help and I am not allowed to speak to the people reviewing the dispute

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