Freedom Mortgage - Dispute late on credit
New Reviewer
3 comments
The online and phone system nor does the statements show cut off times to pay your mortgage they expect you to know. When you then try to pay your mortgage if itโs in their cut off time they add two months to pay and wonโt let you only make one payment.
Then they get you by putting a 30 day late on credit even though itโs their fault and you tried to pay your mortgage in the time frame. And when you call them they donโt care.
Reason of review: Problems with payment.
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Comments
Please avoid publishing any personal information and promotional content
Same situation. Loan paid in full. They submitted delinquency status to credit bureaus.
Thank you for reaching out and providing feedback. I'm disappointed you're not completely satisfied with your experience.
If there's anything I can do to help, please email me at CustomerCare@freedommortgage.com. In the email, please include your loan number and property address so I may put you in touch with the right person to follow up with you.
I have contacted this department and they say their is nothing they can do to help and I am not allowed to speak to the people reviewing the dispute