I sent Freedom a check to cover my escrow account for the year. Even though the was deposited, Freedom sent me a notice saying my escrow was short and therefore increased my monthly mortgage payment to offset the "shortage." Three months later, I'm still trying to get the check I sent processed and my monthly mortgage payment brought back down to the normal amount Three months, six phone calls, countless hours, and one email later - still no resolution.
Now my credit is being dinged and I'm being charged fees for the shortage despite my multiple attempts to correct the error - Freedom's error that is. FURIOUS!
Product or Service Mentioned: Freedom Mortgage Home Loan.
Reason of review: Problems with payment.