Freedom Mortgage - Can't Get My Money Back!!

322 of 488 Freedom Mortgage reviews

My mortgage was sold off to this joke of a company over a year ago.They took forever to get automatic payments set up (I had to mail my payments for a long time), and their website is a joke.

Well, I recently refinanced my mortgage with my bank, and I closed on Nov. 25th, 2014. So tell me why, after my bank bought my mortgage from them, they decide to deduct December's mortgage from my bank account?? Attention: you do NOT own my mortgage anymore!

So to make matters worse, when I called about the issue, the call center people are clueless. Plus, you wait on hold for an extremely long time. They tell me to send and email to their customer service department. Hello- I'm out over a thousand bucks, and you want to jack me around by emailing someone??

Okay, fine. So I email them about my situation. I get a prompt auto-response advising that they would handle my situation in TEN business days! Not cool.

So I write back that it needs to be resolved a lot sooner than that! I get a slower response today that they need a copy of my bank statement showing the charges!! How do you not know you took my money? Utterly despicable.

So, I just sent them a copy of my bank debits. We will see what happens from here. I mean, I don't know about any one else, but I have Christmas shopping that needs to be done.

And this sorry company is holding my funds hostage.Terrible.

This review is a subjective opinion of a user.
Report Comment Private message author

More Review Details

Customer service

  • What I liked
      No items
  • What I disliked
    • Customer service
    • Website

Reason of review:
Problems with payment
Preferred solution:
Full refund
Monetary loss:
$1038
Product or service
Mortgage
Review category
Loans and Mortgages
review #565458 by
Had an experience with Freedom Mortgage? Submit review ›
Helpful? 10 Yes 10 4 No 4
Had the same issue 6 Yes 6
322 of 488 Freedom Mortgage reviews
Comment as anonymous As anonymous or Log in
Anonymous

Sep 21 #1216375 San Gabriel, California, United States

I'm in the same state credit score of 828 and I cant even get my money to these clowns. I switching companies and they will not see my business in the future which is a real loss for them

0 0 Reply
STILL PISSED OFF CUSTOMER

Feb 03, 2015 #940706 Ridgeland, South Carolina, United States

ITS NOT VANDERBILT NAME ITS THE PEOPLE THATS WORKING AT VANDERBILT,ITS ASHAME THAT I HAVE TO DO THE MATH ON MY OWN MORTGAGE BECAUSE THEY ARE SO CROOKED THEY DONT EVEN KNOW WHAT THEY DID TO MY ACCOUNT...

0 0 Reply
Anonymous

Jan 10, 2015 #929149 Columbus, Ohio, United States

I'm taking matters into my own hands..the law Doesn't care..so I don't gv a ***. Vigilante style...IMA hunt these foreigners down.

0 2 Reply
Great comment! Would you like to convert it into review?

You will be able to edit the text before publishing.

× You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Freedom Mortgage. However, many companies do monitor reviews on our site.

 
×
You were reading a complaint about Freedom Mortgage.
Filing a new complaint about
×