Refinance process began on July7, 2019 - 1st Closing scheduled for August 14 - data INCORRECT - cancelled; 2nd Closing scheduled for September 3 - data INCORRECT - cancelled; 3rd Closing scheduled for TODAY - September 5th - data CORRECT - but Closing agent now addresses me as ANOTHER PERSON, and wants to schedule for September 13th. Almost EVERYONE we have dealt with at Freedom Mortgage should be FIRED.
Product or Service Mentioned: Freedom Mortgage Refinance.
Reason of review: Poor customer service.
Monetary Loss: $25872.
Preferred solution: Refinance with another mortgage company.
Freedom Mortgage Cons: How they handle their loan modification program, Everything about their customer service.