I have been working with Freedom mortgage for almost 3 months the first loan was closed without my knowledge and then re opened a new loan we did go to Close & signed all the paperwork and they revoked the loan due to the hurrican. They sent a appraiser to the house to...Read more
I first applied for a refi on 7/25/17 with freedom Mortgage and the individual who took my information seemed competent. I was totally on top of everything they requested but it was always "one more thing" with them. Here it is almost two months later and I withdrew my...Read more
Just had my mortgage sold to Freedom Mortgage in August. I pay more than the payment by $400 each month and take advantage of the "grace period" Received several calls over the past week and finally answered one. Was told I was delinquent because it was due on the...Read more
I didn't like
- Non stop phone calls
Freedom Mortgage - Overlooked
I was upset at first because this was all stressful. But getting into it Latisha Kennedy and Nicolette Hughes went above and beyond my expectations. We just have to have a little patience and let them do their job. I will definitely let people know how great the service was at Freedom Mortgage. It was great working with them. I appreciate their time and patience with me.
Freedom Mortgage - Worst conpany EVER
mismanaged my escrow acct and reported me to the credit bureaus for their mistakes.
Freedom Mortgage - 30 day default certified letter
We are located in Indiana. Due to troubles with lay off for couple months we have been struggling to get caught back up now. Does anyone know if freedom mortgage forecloses after 40 days late in indiana? Cant seem to get straight answer from them.
Freedom Mortgage - Poor customer service
I wish I would have read these reviews prior to my dealing with Freedom. All of these complaints sound all too familiar to me. Not having a good feeling with this company. Poor customer service. Multiple "assistants" requesting the same information, and just all-around rude service providers...and I havent even closed yet!
After paying down my loan and paying for a recast on my loan, my balance increased by more than $753 in their favor. I've been in contact with them since 7-1-17, today is 9-8-17 and they keep ignoring my written RESPA request to review their error. I'm reporting them...Read more
I am in the middle of a divorce and my ex lives at the property. I quit paying the mortgage because I moved out of state and he did't pay either, so property went into foreclosure. I was approved for loss mitigation, after arguing over several docs that they said they...Read more
May.8 i started the process...it turned into along 4 month process that went no where.When they realize they couldnt scam me they closed my file without me knowing and refused to take my calls...everything was set up as far as i knew..except the deed transfer...when...Read more
I have been emailed 33 times since 8/1/17 now it's 8/23/17 I don't keep up with the mail but my wife is pissed about that. I have 4 to 6 calls a day about refinancing. I keep telling them no then get another call back 30 min later. I have call in 5 different times told...Read more
Normally I do a detailed research of companies I deal with. Failed to do so this time. But in dealing with Freedom Mortgage, I got that HMMMM moment when I was informed the refinance was approved, but the paperwork had to be completed in the 48 hrs. Why the rush? I've...Read more
Needless to say, refinancing is stressful. The team I worked with went above and beyond to see that my needs were met, including lowering the upfront fees. I was pleasantly surprised to discover that my new mortgage is assumable. That will make selling SO much faster...Read more
Received pre-approval letter in mail, called and spoke to someone who seemed very knowledgeable and helpful. After providing everything requested, even some very strange information I did not know why a mortgage company would be interested in we received a denial 3...Read more
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