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1.4 Based on 186 reviews
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  • Customers like
    • Horrible company 5
    • Loan refi experience 3
    • Should be investigated 3
  • Customers don't like
    • Customer service 20
    • Being lied to 18
    • Haughty representative 8

The worst company I ever had to deal with. I have owned 4 properties and dealt with plenty of mortgage companies. Freedom lies, tires to take multiple payments, nonexistent customer service, no working website, and no way to contact them directly. So you decide from there.

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My loan was recently transferred to Freedom Mortgage and im attempting to make my first payment. I have tried to call the number that is listed on my billing statement and there is nobody available so I moved on to accessing my account through the "24/7" online access. I created my log in account and when I try and view my account the page that it attempts to direct me to has either been deleted or taken down per the message prompted on the... Read more

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So far Freedom Mortgage is terrible. Unfortunately my home loan was purchased by them. This transpired 2 months ago. I have never received payment information or a bill. Customer service is not helpful and truly display an "I could care less attitude". I'm terrified of the next 15 years

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The worst bank I've dealt with so far. My VA loan was sold to numerous banks every month it got pretty annoying seeing I pay only online and has to register on a new site every month for a new bank Finally landed on freedom mortgage who has kept it for about a year. 2 weeks into having them they call me about how I been an awesome long time customer who always pays in time (I haven't even paid the the first bill yet being with them 2 weeks) the... Read more

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Reported 30 days late when in fact payment was not. Sent documentation with proof and still would not make correction.(Paying my Attorney to fix their mistake!) I will not use the word this outfit titles it's self after as they know nothing about it. Veterans beware.They do not care about you.File any and everything you are sent by them in the garbage. They only want every cent they can get and care nothing about anything else! My original VA... Read more

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Dont get suckered in by this company. John kenny is a rip off artist. They told me I was approved and to pay for an appraisal. I did and within 22 hrs of the appraisal called to tell me they made an error and I was not approved and would be refunding the appraisal fee. They are scammers and lyers. Do not trust this company or this man. Beware, I have spoken to others who have had similar experience. I am in process of filing a law suit. Read more

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Yeah this company is a joke, i filed a bankruptcy, but not my home, and ever since then, i cant use the web site anymore, its like they kicked me out, i have to send my payments in now, and there just a joke. Oh yeah i havent even seen a statement. What is that? ???

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We have a VA loan with Freedom Mortgage that was setup on auto pay. For some strange reason Freedom Mortgage set us a letter stating that the auto payment had been stopped, and we needed to reapply if we wanted the auto payment to continue. Gotcha! We were on vacation at the time Freedom Mortgage sent the notice. Freedom Mortgage then reported our VA loan information to the credit bureau for being late on a payment. Seems like poor customer... Read more

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They are raising our payment $100.00. stating taxes and insurance went up. We checked it is not true searching for some one to help us

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Even though I filed bankruptcy 2 years ago, which DIDN'T include my mortgage, this company did NOT report to the credit bureau that I had always, and am still making each and every payment . This company had my paperwork showing load re-affirmation, but they neglected to file this in my records, or show I was/am current on my mortgage payments. It took 8 phone calls, 2 from my lawyer, for them to start working on this after I was promised each... Read more

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