Fell behind in my payment and owe 2 months, tried to pay this past weekend and they froze my online account! So I could have instantly payed them Saturday but no! I call them and they were updating their systems all weekend! Now it's Monday morning I call the make 1 of...Read more
This complaint is also about Stearns Lending; I'll explain. I've owned my house for 12 years. I bought it with a conventional loan and NEVER had a problem. I made the mistake of utilizing my VA benefits for an equity refinance and all aspects of the mortgage process...Read more
We started the refi process 4 MONTHS AGO!!! they kept telling we need more info, we need more info. We had to add my wife to the loan. We had to prove WAY more than I felt was necessary, ONLY TO BE TOLD SORRY we can't help you. 4 MONTHS LATER!!!! I wish my last...Read more
Freedom Mortgage - Awful service, Awful!!!
Made a deal they could not honor. How they handled it was even better, blame some one else. And when they caught doing that, just ignore everything so when your family is packed and ready your forced to transfer your loan. Horrible loan officer, Kyle.
Freedom Mortgage - Refinance...
I have been trying to do a refinance on my home with FM, it has been two months since this process started, i get no response when i email or call. I truely hate this company. They dont care that my entire financial life is on hold while the refi is in progress.
Freedom Mortgage - Overlooked
I was upset at first because this was all stressful. But getting into it Latisha Kennedy and Nicolette Hughes went above and beyond my expectations. We just have to have a little patience and let them do their job. I will definitely let people know how great the service was at Freedom Mortgage. It was great working with them. I appreciate their time and patience with me.
Freedom Mortgage - Worst conpany EVER
mismanaged my escrow acct and reported me to the credit bureaus for their mistakes.
We were contacted by Justin Kuo from Freedom Mortgage. He rushed us through everything ...telling us that we had to have everything signed to lock in a fixed rate etc...we had to send 2 years of tax info etc. After doing all of this...he calls me to tell me that after...Read more
Freedome Morgage mishandled my escrow account and caused my monthly payment to increase over $800. They have given me the run around for 3 months now!! They refuse to let me speak to a supervisor and have not resolved the issues at all! They paid my Homeowner's...Read more
I have been working with Freedom mortgage for almost 3 months the first loan was closed without my knowledge and then re opened a new loan we did go to Close & signed all the paperwork and they revoked the loan due to the hurrican. They sent a appraiser to the house to...Read more
I first applied for a refi on 7/25/17 with freedom Mortgage and the individual who took my information seemed competent. I was totally on top of everything they requested but it was always "one more thing" with them. Here it is almost two months later and I withdrew my...Read more
Just had my mortgage sold to Freedom Mortgage in August. I pay more than the payment by $400 each month and take advantage of the "grace period" Received several calls over the past week and finally answered one. Was told I was delinquent because it was due on the...Read more
I didn't like
- Non stop phone calls
After paying down my loan and paying for a recast on my loan, my balance increased by more than $753 in their favor. I've been in contact with them since 7-1-17, today is 9-8-17 and they keep ignoring my written RESPA request to review their error. I'm reporting them...Read more
I am in the middle of a divorce and my ex lives at the property. I quit paying the mortgage because I moved out of state and he did't pay either, so property went into foreclosure. I was approved for loss mitigation, after arguing over several docs that they said they...Read more
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