I was refincing my home and the lender told me not to make my payment cause we were closing on the 29th of the month so I cancelled mt auto pay now freedom was trying to take my monoy out and they could not mt payment is on the 15th and you get 10 days after that that...Read more
In November my mortgage was moved/sold to Freedom Mortgage. I mailed my check in. On November 16, Freedom Mortgage cashed my mortgage check. On November 22 the calls started coming in asking where my payment is. I have sent them copies of the cancelled check, which...Read more
I didn't like
- Substandard customer service
- Cant find my payment
A.) Due to their mistake for not paying my 4Q property tax , I received a TAX SALE NOTICE from Jersey City. Besides the original tax amount, there are also the extra fees of the delinquency: TAX INTEREST: $22.65 COST OF SALE: $36 I request freedom mortgage to reimburse...Read more
I didn't like
- Unprofessional business practices and complete lack of action
Freedom Mortgage - Freedom Home Mortgage ESCROW
Because I did not know the forms to take out on my own for free because my money I read the Freedom Home Mortgage sent me a solicitation to take out my escrow that legally belongs to me for $212,000 + dollars ran my credit to do I declined and the escrow I bought from prior home owner in foreclosure is not showing up.
Freedom Mortgage - Waste of time.
Our insurance co. Gave us money for water damage and Freedom was also on the check. It took weeks for them to come inspect the work that was done and weeks longer to get the money released. It caused us to be late in paying the people that did the repair work. They always needed more paperwork. In fact, the contractors letterhead was not satisfactory to them. Hastles from the start.
Freedom Mortgage - Liars and thieves
Mortgage payments went up $1000 with no notice!!! They ‘misjudged ‘ our escrow account payment estimate at $300, when all along the could see we were paying $1000 per month.
Freedom Mortgage - Sold my home without notification
They lost our paperwork and then sold our home without even notice. They out locks in the door and sold it. They have been paid in full and say that it was foreclosesured . They have been made whole but we still are left without any resolution. They still have not returned our phone calls.
This idiots wasted my time for several months requiring documents over 25 years old with no significance to the existing deed of the property. They have 8 to 10 different persons supposedly working on the loan unfortunately no one knows what the other one is doing....Read more
My husband and I currently have a Mortgage thru Wells Fargo... We only owe 84,000 on our home. Went thru Freedom to try and refinance..Keep in mind we started this whole refinance back on October 3, 2017. We sent in all documents from W2 to Employment verification.......Read more
I submitted all documents requested by my loan officer Eric and after preapproving me based on income and debt/income they set up appraisal of home which came back 25% lower than an appraisal I had done 6 months prior - the appraisal company they used did a poor...Read more
They told us we were approved for refinancing kept us hanging for 5 months would not call us back they have a loan officer there named Stuart aware that lies and misleads his costomers. I would not recommend them to anyone. And can not believe they are still in...Read more
Freedom was a complete waste of our time!! My husband and I were looking to refinance our home and after completing an application and submitting a stack of documents we were told that we were conditionally approved! Of course we were elated! Then everything went...Read more
They changed my interest rate when my Dad died without telling me. We we both on the mortgage. I got on the mortgage in June 2013, my dad died in August 2013. It is now Nov 2017 and they still ask for my dad for there recording as if he is still alive. Now remember...Read more
They have been lying to me and a representative from Peoples Bank on a recorded line. They blatantly lied to me and her on a three way call that my loan percent rate could not ever increase after five years. The exact opposite was true! After five years mt rate can...Read more