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1.5

Every month when I have to make my mortgage payment I have issues with their payment portal. I am either logged out, it fails to function correctly with the web browser, there are errors loading the page, etc.

Last month their system attempted to pull funds using the routing number for wiring funds, which i never provided them or authorized them to access, which resulted in a failure to take the payment nearly resulting in a late payment of our mortgage. Every month i end up having to talk to a customer service representative who has no answers or help for me aside from having to end up taking my payment over the phone and waiving the phone payment fee. Yes, thats correct, if their online module is not functional their system is set up for a $10 convenience fee for you to pay through their phone system. Shady.

A process that should take a minute tops always takes 15+ minutes of attempts to log on, load pages, access accounts, punch in loan numbers and SSNs through the phone and then talking with a representative.

I can't imagine how this company functions on the inside if this is how things look from the outside. I'm kind of at a loss knowing I have years and years ahead of me dealing with this company...

Reason of review: Problems with payment.

Monetary Loss: $10.

Preferred solution: Let the company propose a solution.

Freedom Mortgage Cons: Monthly payment system sucks.

Location: Mount Laurel, New Jersey

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I am so glad to see that I am not the only one who has issues with this site! Every month I have to contact customer service for help logging in to make my payment.

I work in Tech Support and make all my payments online, so it is not due to inexperience.

It is the most un-user friendly site I have ever encountered! It is ridiculous - almost like they do not want you to make your payment!

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