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1.0

yep, identical story here in Indianapolis. I placed fraud alerts with experion when they started "losing payments" they were cashing and sure enough, our credit scores crashed.

At this point, they have "found" 6 non-applied checks which had been placed on principal. Still, our credit scores have seriously crashed, and in return, I have requested fraud investigations of our accounts by experion & Equifax! We're keeping a detailed bank statement account of check cashing tactics & verbal reminders that they "do not have a "wire" with our bank for bill pay transactions.

I've never heard of 1:1 telephone management of a mortgage, but sure enough, they do it.

Reason of review: Poor customer service.

Monetary Loss: $206.

Preferred solution: Full refund.

Freedom Mortgage Pros: Should be investigated.

Location: Indianapolis, Indiana

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