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1.5

My house had some water damage to it. The insurance adjuster came out and said our check would have Freedom Mortgage's name on the check as well. I called and got the shipping info for Freedom Mortgage, and the rep acted as if it would be a quick endorse and return process. Well, it is actually an act of Congress. They sent my check made out to me back and said I had to endorse and send to them. Then they sent me a boatload of information that at I had to fill out and told me I could not self contract the work. They also notified me that they would not send the money over at once, but in three payments. Here I sit, nearly a month after my claim an not one thing has been repaired on my house and not one penny of my claim check have I recieved. I will sure be glad when this process is over so I can refinance (on a mortgage loan I just closed) so I can get far away from these good for nothing ***

P.S.

Customer service is terrible too, but that is most businesses these days, I guess.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Location: Murfreesboro, Tennessee

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Such a scummy company. My mortgage got sold to them.. seriously considering taking a financial loss just to get out from under these *** Really needs to be some control in place for the borrowers to prevent being shuttled off to crap companies like this one.

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