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I had a very different experience with Freedom Mortgage. The loan officer advised me it could take 6 to 8 weeks due to the appraisal.

I too spoke with Donna Eadie, after my processor moved to a different department. She was very professional and kept me informed during the process. Even though my appraisal came in lower than excepted, she helped me re-work the loan and meet my needs. And we were able to close the loan.

I did not work with Steve, but with Cathy.

I do not think it is fair to mention someones name when they can not respond and maybe the person who posted the post was part of the issue of the loan not getting approved. I have done 4 loans with Freedom and would use them again.

Reason of review: Good customer service.

Location: Mount Laurel, New Jersey

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