329 views
1 comment

Loancare serviced our loan for Freedom Mortgage (FM). FM took back the process of servicing our loan on May 3, 2016.

Our June payment was inadvertently sent to Loancare, which was received on June 1st in the amount of $3,242.86. Loancare sent a bulk check, I guess with everyone else's payment that didn't make it to FM, overnight mail on June 16. Well, FM has no record of our payment even though our bank, Bank of America, has called them to verify the money was taken out of our account and sent on time. Also.

Loancare verified it was sent to Freedom Mortgage. We have called FM many times spoke to numerous reps in different states, been put on hold, written to their CEO Stan Middleman yet no one can find our payment. Now they want over $6,200 for our June and July payment. We did finally get one gal who has called us back several times letting us know that it still hasn't appeared in their system.

She knows we sent it but Freedom lost it in their antiquated accounting system. I am very angry since I have never been late on our mortgage payment. It's their fault that they can't find it but we are now in their collections Dept. Go figure!

Once they find the payment I will re-finance with a more reputable company.

Don't use Freedom Mortgage they don't even have an electronic pay system. They don't treat their Veterans with respect!!!

Reason of review: Problems with payment.

Location: Riverside, California

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I'm going through the same situation and I also have BOA. Awful company.

Freedom Mortgage Reviews

  1. 451 reviews
  2. 131 reviews
  3. 21 reviews
  4. 9 reviews
  5. 9 reviews
Freedom Mortgage reviews