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My wife and I refinance with these idiots to lower our payments so we could afford to buy a property where my business is we paid first two months at the lower rate and then boom our next payment went from 636 t0 928 they said we had 1800 arrears in our escrow account after they got the 1267 from our escrow account with our old lender when we called they said we would have to pay the extra for 1 year then our payment would drop back to712 a year later they sent us loan documents to refinance to lower our payments after a conversation with the sales person she said she hears the same complaint all the time but had no answers said I had to call the servicing department you ough r to try to complete that phone call you get run around forever and then get told they will send payment statement Why the H--- doesn't somebody shut them down ?

Reason of review: Bad quality.

Monetary Loss: $2400.

Preferred solution: Price reduction.

Freedom Mortgage Cons: Payment maze, Being lied to, Customer service.

Location: Bernville, Pennsylvania

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Guest

If they are wanting more than their two months worth as stated for an Escrow cushion, file a complaint with the Office of Banks and Real Estate.

Also file complaints with your State Attorney Generals Office and FTC.

We're going through the same BS here too!

They said we were short on escrow, so we paid to bring it current.

Even after having our RE Taxes lowered they tried raising our payment for an added escrow cushion, but that would have given them more than the two months cushion that they said was required. They would have had about an extra $5,000 over what they said they needed.

They keep saying they're going to fix our account, but it never gets fixed. Even after being told our account is current, we receive late notices. They even took one payment and split it up by placing some of the payment as an over-payment in extra principal paid instead of applying it to our loan balance, hit us with late fees, and put us one month behind.

They do nothing but continually lie and charge more late fees! Now we go to the Office of Banks and Real Estate and file another complaint for mortgage fraud charges. Freedom Mortgage has to be one of the worst mortgage company's out there and they need to be shut down! It's really a shame because we liked the auto-pay, but they ruined that.

If they can't fix it right, I'll try removing the Escrow through OBRE and pay the Principal and Interest only.

We don't need a mortgage company paying our RE Taxes and Insurance anyway. It was more for the convenience, but now it has become a nightmare dealing with a bunch of lying scam artists that are only out to find more ways to steal.

Guest

You had a shortage in your escrow. Next time educate yourself before you start pointing fingers. Ignorance is not an excuse

Guest
reply icon Replying to comment of Guest-949643

listen *** you don't have a clue of course your anonymous you have no core!

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