1.5
  • Being lied to9 votes
  • Customer service8 votes
  • Haughty representative6 votes
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  • 1 hour ago
  • Loans and Mortgages
  • North Richland Hills, Texas
  • 7

Currently having a very similar issue. We sent in 2 different checks for February's house payment and they applied my part to hazard insurance over payment, while my husband's is 'hanging in suspension', not being applied anywhere, because neither check was for the entire house payment and nobody can tell me where it states in my contract that they don't accept partial payments. I just think... Read more

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  • 4 hours ago
  • Loans and Mortgages
  • Mortgage Company
  • 22

After they pursued me with several sales calls to refinance my mortgage serviced by them, I finally agreed. Processing has told me recently told me they are still waiting on documents. I have mortgage processing background. A rate/term refi should not take nearly three months. They don't know what they are doing. Any promise of a "manager" calling me has not happened on two occasions... Read more

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  • 17 hours ago
  • Loans and Mortgages
  • Indianapolis, Indiana
  • 30
  • REVIEW RATING 4/5

They have been calling me daily for about 2 months now. I used to only get inserts with my Ocwen mortgage statement from them telling me they would lower my 4.25% loan to 4.5% (not a typo). I laughed every time until the phone calls began. I went back and forth with a representative the first time I answered for about 20 minutes while he tried to peddle a refinance with no closing costs on my VA... Read more

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  • 1 day ago
  • Loans and Mortgages
  • Glendale, Arizona
  • Loan Refinance
  • 69
  • REVIEW RATING 4/5

They did the same exact thing to me. They told me that they were contacting me on behalf of Cenlar, who services my loan and they could refinance me into a much better rate. They kept asking for my personal info on the phone. When I questioned that if Cenlar has asked them to contact me, why do they not have my info?? I contacted Cenlar and they advised me that they do have any relationship... Read more

Was this review helpful? 1 0

freedom mortgage has the worst customer service I have ever had. it takes at least 20 minutes before you even talk to someone and after that you never get a straight answer worst experience of my life Add comment

  • Mar 20
  • Loans and Mortgages
  • Mckinney, Texas
  • Property Taxes
  • 1
  • 1
  • 388
  • REVIEW RATING 5/5

We closed on new house in June of 2013. Initially told payment would be around $2100 a month, got to closing and was told new home is taxed on builder lot value for first year and some time in 2014 taxes would increase. Meaning we would have a low payment of $1,872 a month until they got the corrected taxes ...early in 2014 was sent a letter telling us they had "over estimated taxes on property"... Read more

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  • Mar 19
  • Loans and Mortgages
  • Murrieta, California
  • Loan Appraisal
  • 197
  • REVIEW RATING 4/5

Jill Fumia is a fake. She loses paperwork, lies to customers. After 3 failed attempts of getting her the same documents and 3 months later dropped the company. Carlos Martinez and Richard Baker out of Santa Ana, Ca are liars as well. Richard Baker degrades women, speaks to them as 2nd class citizens, and blatantly lies about returning phone calls along wit ph returning emails. He promised... Read more

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  • Mar 18
  • Loans and Mortgages
  • Springfield, Missouri
  • Harp Loan
  • 177
  • REVIEW RATING 4/5

I had a simple HARP loan and was told if I paid a extra 1/4% they would pay my up front PMI. At closing I got charged $2000 for the up front PMI when I called they said it was a mistake on there part and they would fix it, Now I cannot get ahold of the guy Andrew D. to find out whats going on ? Before that they called me every day. They sought me out with a phone solicitation I wasnt even... Read more

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  • Mar 17
  • Loans and Mortgages
  • Oxnard, California
  • Mortgage Refinance
  • 374
  • REVIEW RATING 5/5

We are in the process of refinancing our home while the rates are low. Normally, you get all the paperwork and hoops to jump through up front so that you can get it filled out and returned. The "Senior" Loan Processor at Freedom Mortgage, Jill Fumia, keeps sending us, "One last item" roughly once a week. Dragging this on, as the mortgage rates steadily climb right back up to what we're at now. It... Read more

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  • Mar 15
  • Loans and Mortgages
  • Alpharetta, Georgia
  • Loan
  • 264
  • REVIEW RATING 4/5

Freedom Mortgage and their Loan Care partners are incompatent or scammers. Long story short, they have estimated my annual taxes to be Read more

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