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1.3 Based on 161 reviews
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  • Customers like
    • Horrible company 4
    • Customer service 3
    • Loan refi experience 3
  • Customers don't like
    • Customer service 20
    • Being lied to 17
    • Haughty representative 8

The problems I am having with Freedom Mortgage has been myriad! At this point they haven't cashed Two months or mortgages they keep sending us nasty grams that they are going to foreclose. We are up to date as far as I know well when it comes to the checks I send. We are on the phone no less than once a week. We have been told we are owe them from $4000 to only $300. I am at my wits end! I cannot get a clear answer from them about... Read more

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2015 when a was approached by Freedom Mortgage with offer to refinance, The process was started in January of 2015 and was dragged on until June 2015. I was then informed that Freedom would have to close the loan process and restart the process. I was informed that the issue was due to a lien on the property. I terminated the process with Freedom and found a new loan company. The process with the new loan company took less than 4 weeks from... Read more

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After a car wreck and my wife the only one working we went out to refinance with freedom mortgage. They were real smooth talkers and promised us way more than they could give us. Our credit rating was within the limit to do a conventional loan but they would only do a FHA loan. They promised us a 4.0 APR in 2013. We went through the whole process and when we went to the day of closing in Meridian Idaho the APR was 4.5% these people took us for... Read more

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I have now made at least 10 attempts to freedom mortgage and they have no clue on how to handle a mortgage payment with an additional memo with explicit instructions!! Each month I send my payment with a memo that states "500 additional principal" and they never get it right. They apply my payment as two payments and completely ignore my memo which defeats the whole idea of having $500 additional going straight to principal to reduce interest... Read more

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Our house got destroyed by a flood in 2015. It took more than a year until the insurance finally decided to max out the house so it could get paid off. During all that time Freedom mortgage forced us to pay flood insurance on an already flooded house. There was no way to even get through to them. Customer service should be called customer torture service... We kept on paying every month, because we really wanted to do everything right. And... Read more

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Customer service is worse than useless. They have no idea of loan documents and either hang up on you or say it is referred to "research" and you never hear back. Avoid if at all possible.

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Customers service is a nightmare. No knowledge of anything. Refin loans lied too. Took three times before we found someone who had half a brain. Didn't refin with them. Denied because of poor payments with them. They draft out of our account every month. Report to credit company finally over 6 months we received a letter it was in the company's fault. Did get a letter. A terrible company.

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Our Mortgage was sold to Freedom Mortgage. They sent us an offer for refinance so we decided to do it since we have equity in our home. We currently have a 15 year mortgage. We have excellent credit and make great money. We starts the process and paid for the appraisal. Now 6 weeks later the loan agent hasn't returned any calls ilor emails for 3 weeks! We left a message with customer service and asked to be called back because we can't get any... Read more

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My loan was sold to Freedom Mortgage with two payments remaining. For the second payment, they accepted a payment 3 times by phone only not to process it because of some "mysterious" stop code on their end. I am now in collections and default after talking to numerous FM representatives in an attempt to solve the issue. I estimate 16 hours on the phone in a 3 week time span. In all my life, I have never had to consider hiring an attorney to get... Read more

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I had a very different experience with Freedom Mortgage. The loan officer advised me it could take 6 to 8 weeks due to the appraisal. I too spoke with Donna Eadie, after my processor moved to a different department. She was very professional and kept me informed during the process. Even though my appraisal came in lower than excepted, she helped me re-work the loan and meet my needs. And we were able to close the loan. I did not work with... Read more

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