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  • Jan 04
  • Employees and Ex-employees
  • Runnemede, New Jersey
  • Management
  • 1
  • 1
  • 440
  • REVIEW RATING 5/5

I worked at Freedom mtg in the customer call center . If you do something wrong , insted o meeting with you , they come over to your desk and scream at you . One particular supervisor called me *** in front of everyone . Then another time she came over and said 2 people told her I was talking behind Her back . All that was discussed was how she screamed at people in the floor . I fell there and... Read more

Was this review helpful? 5 0

  • Jan 04
  • Loans and Mortgages
  • Youngstown, Ohio
  • Home Mortgage
  • 249
  • REVIEW RATING 5/5

This Company is HORRIBLE and EVERYONE in Their office belong in PRISON !!!!! When my marriage fell apart They started a foreclosure on Me . I did fall behind on my loan. We paid SEVERAL times !! They never to this date give me a breakdown of where my PAYOFF money was applied. They were even proceeding with foreclosure months after I sold for home and the new owners who paid over 200,000.00 cash... Read more

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  • Jan 02
  • Loans and Mortgages
  • Hendersonville, North Carolina
  • Refinance
  • 2
  • 2
  • 596
  • REVIEW RATING 5/5

FM will call you up offering you a lower rate with no fees. Don't take it even if they do save you a couple dollars on your monthly payments their customer service at loan care is so horrible that it will make your head spin. You can reach a sales person in a couple of minutes but after you have the loan it takes an hour to reach a loan service rep. They stopped paying my homeowners insurance... Read more

Was this review helpful? 6 0

Their website is completely unclear with regard to setting up online payments. Something so simple is so difficult to find. I have ended up paying a $5 processing fee to pay over phone. So frustrated and of course no one is available to assist. Please make your website more user friendly. Add comment

100% FULL

  • Dec 04, 2014
  • Loans and Mortgages
  • Fort Worth, Texas
  • Mortgage
  • 2
  • 2
  • 810
  • REVIEW RATING 5/5
Freedom Mortgage - Can't Get My Money Back!!
1 of 2

My mortgage was sold off to this joke of a company over a year ago. They took forever to get automatic payments set up (I had to mail my payments for a long time), and their website is a joke. Well, I recently refinanced my mortgage with my bank, and I closed on Nov. 25th, 2014. So tell me why, after my bank bought my mortgage from them, they decide to deduct December's mortgage from my bank... Read more

Was this review helpful? 6 3

  • Dec 01, 2014
  • Loans and Mortgages
  • Knoxville, Tennessee
  • Va Loan
  • 2
  • 2
  • 731
  • REVIEW RATING 5/5

My ex husband, with whom I live, in a house he purchased for $125,000 was re-financed for $148,000 by Freedom Mortgage. My ex is 81 and has Alzheimer's which I told the representative from Freedom and I didn't want anyone to take advantage of him. When I found they had refinanced for the $148,000, I asked where the $23,000 went, he said ,"you'll get it back when you sell". I know that... Read more

Was this review helpful? 4 2

  • Nov 24, 2014
  • Loans and Mortgages
  • Saint Paul, Virginia
  • Home Loan
  • 474
  • REVIEW RATING 5/5

My husband purchased a home with an FHA loan. It was a requirement for the home to have an inspection top to bottom for this type of loan. At closing, we saw FHA paperwork in the loan papers so we assumed they were the "okayed" inspections. After moving into the property we immediately noticed that the windows and doors either were too hard to open or wouldn't close enough to latch once they... Read more

Was this review helpful? 3 2

  • Nov 19, 2014
  • Loans and Mortgages
  • Loan
  • 1
  • 1
  • 328
  • REVIEW RATING 5/5

Freedom bank has taken over my loan from Academy Mortgage. Freedom bank is not able to let me make an online payment or log into my account. When I register for the loan payment, the first half works, when I click on the loan number, it sends me to another website (weird) and wants me to register again, but that is as far as it goes. It won’t let me register on the second site to make a payment.... Read more

Was this review helpful? 4 0

  • Nov 08, 2014
  • Loans and Mortgages
  • Colorado Springs, Colorado
  • Home Loan
  • 2
  • 2
  • 1309
  • REVIEW RATING 5/5

thank you. I'm in colorado and they called me with a VA IRRRL scheme, promised no closing costs, refinancing home loan at 3.75 pct down from original loan one year ago at 4.75 pct. submitted all the requested docs to them, waited, waited, then told someone had taken over my paperwork processing. get an email from that person saying we would close on a specific date, I said fine. then two days... Read more

Was this review helpful? 7 2

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