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  • Customers like
    • Loan refi experience1
    • Web site1
  • Customers don't like
    • Customer service12
    • Being lied to11
    • Haughty representative7

  • Jun 30
  • Loans and Mortgages
  • Vista, California
  • Loan
  • 175
  • REVIEW RATING 4/5

Freedom Mortgage serviced my loan through LoanCare for a year. I recently discovered that the tax bills I had sent them had been ignored and that I was about to default on an almost $6000 tax liability. There was always enough money in my escrow account to have paid these bills, but they didn't. I am now in the process of refinancing with another company as it is the only way to avoid... Read more

Was this review helpful? 0 1

3 months after I started a simple refi, after I had done everything by the book, i had to fire them for still not getting loan closed. They said 1 month up front and gave me the run around like you wouldnt believe. Would warn everyone to stay away from this company. They WILL stress your life! Add comment

  • Jun 29
  • Loans and Mortgages
  • Walkertown, North Carolina
  • 202
  • REVIEW RATING 4/5

So I received a call from Freedom Mortgage stating they worked for my lender, CELNAR. He had to "verify" some information, and I foolishly acquiesced (yeah, I don't know what I was thinking either). He then said he would be able to save me about $100 a month on my payment. About an hour later, I get a call from a mortgage broker wishing to discuss my application submitted by Freedom. I advised at... Read more

Was this review helpful? 0 1

  • Jun 29
  • Loans and Mortgages
  • West Branch, Iowa
  • Loan Refinance
  • 181
  • REVIEW RATING 4/5

Well first of all I needed to re-fi for a lower interest rate and the first person I talked to{Andrew} oh we can re-fi you no problem it'll be done in two weeks witch I new was *** no co. is that good, so I went with them they said don't make this month's payment ok no prob. but then my loan get's switched to another loan officer and then I don't get no response from him{Paul} he goes on... Read more

Was this review helpful? 0 1

  • Jun 27
  • Loans and Mortgages
  • New York, New York
  • Mortgage
  • 161
  • REVIEW RATING 4/5

I started the mortgage process with freedom in early march and I did absolutely everything they asked that day , I was told I would have a commitment letter no later then may 18th . Well that day came and went with no response to any calls , text , or emails for over a week . 2 weeks later I sent John a message telling him if I didnt have the letter on that friday I would go to another company he... Read more

Was this review helpful? 0 0

  • Jun 22
  • Loans and Mortgages
  • Las Vegas, Nevada
  • Loan
  • 238
  • REVIEW RATING 4/5

Extremely rude account manager that i had to deal with after my loan was sold to another servicing bank. 2 months after starting to make payments to the new bank, who already had my information in their system, Freedom mortgage reported me to the credit bureaus that my loan was in default. What! It took them over 2 months for them to inform me of the sale with their date 2 months apart from my... Read more

Was this review helpful? 2 1

  • Jun 22
  • Loans and Mortgages
  • Manalapan Township, New Jersey
  • Billing Department
  • 204
  • REVIEW RATING 5/5

On June, 4, 2015 supposly my escrow check was sent to me a week later I get a letter post marked June 5 that states the break down of what is owed to me but no check Juan, 22 I receive a letter from loancare stating the payoff but again still no check I called and asked if they can track the check and no surprise they send there checks through regular mail they tell me that I have to wait 30 day... Read more

Was this review helpful? 3 1

Freedom Mortgage is the WORST company I have EVER DEALT WITH! their customer service is horrible. Loan closing department is even worse. They are so dishonest. No one has any clue what is going on. None of their respresentitves get any training it seams. Stay far away from these guys! Add comment

  • Jun 08
  • Loans and Mortgages
  • Dallas, Texas
  • Positive Experience
  • 619
  • REVIEW RATING 5/5

The entire process was amazingly fast, easy, ever improving in my favor and out of pocket under $300 in under 3 weeks at a rate lower than any other out there. They ended up covering two month's payments instead of one and returned $800 in escrow to me. Surprised and very satisfied. It could not have been any better. I would recommend them to anyone. By the way, they are privately held company... Read more

Was this review helpful? 3 4

  • Jun 05
  • Loans and Mortgages
  • Lakeland, Florida
  • Loan Refinance
  • 2
  • 2
  • 559
  • REVIEW RATING 5/5

We are being harassed daily at home and at my husband's work to refinance our loan with Freedom Mortgage on behalf of Ocwen. We have spoken to Ocwen and they said they are not affiliated with Freedom in any way. I have told Freedom I am NOT interested in refinancing and I hang up but they keep calling every day. My husband is getting in trouble for the harassing calls at work which is daily. STOP... Read more

Was this review helpful? 4 1

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