Submit ›
  • Customers like
    • Absolutely nothing3
    • Loan refi experience2
    • Web site1
  • Customers don't like
    • Customer service13
    • Being lied to12
    • Haughty representative8

  • 2 days ago
  • Loans and Mortgages
  • Mortgage Company
  • 151
  • REVIEW RATING 4/5

Our mortgage was unfortunately turned over to these guys and it has been a nightmare. This is my first home buying experience and these guys have not made it a good one. My bank cut them a check through online bill pay and told me they received it on the 14th of August. I get charged a late fee it is received beyond the 16th. So please explain to me why they didn't cash my check until the 18th??... Read more

Was this review helpful? 0 0

  • Aug 31
  • Loans and Mortgages
  • Cibolo, Texas
  • Mortgage Payment
  • 79
  • REVIEW RATING 4/5

Please get this *** together. By phone it says my loancare.com. This is not valid as well as the site on my bill. I am really tired of this and do not have all day to click on every freedom mortgage pay bill to no avail, I cannot sign on. I call to report it and I always pay on the first. Automated telling me it a five dollar fee to pay by phone. Why is this when I am paying on time and only... Read more

Was this review helpful? 0 0

  • Aug 31
  • Loans and Mortgages
  • Romulus, Michigan
  • 44
  • REVIEW RATING 4/5

if i can get to cancel before the seven days i am but wanna tell the head honcho first if anyone has a number plz give it to me. very mad no one to call and passes buck and no one even tries to resolve any of the issues. If anyone has another veteran assumption loan plz hurry and give me the number and a fax to cancel. we told them not satisfactory told to watch a cd rom movie. plz someone help... Read more

Was this review helpful? 0 0

  • Aug 29
  • Loans and Mortgages
  • Mount Laurel, New Jersey
  • Home Loan Managment
  • 103
  • REVIEW RATING 4/5

Every month when I have to make my mortgage payment I have issues with their payment portal. I am either logged out, it fails to function correctly with the web browser, there are errors loading the page, etc. Last month their system attempted to pull funds using the routing number for wiring funds, which i never provided them or authorized them to access, which resulted in a failure to take the... Read more

Was this review helpful? 0 0

  • Aug 28
  • Loans and Mortgages
  • Reseda, California
  • 285
  • REVIEW RATING 4/5

Don't be fooled. I was skeptically to use these guys because through research I found all these bad reviews but because the people I had been working with had all been very pleasant to deal with I decided to be patient with it. It's taken well over 4 weeks now and it took some back and forth with paperwork etc. I got a call today that my loan closed and they wouldn't be able to tell me the cash... Read more

Was this review helpful? 2 0

  • Aug 26
  • Loans and Mortgages
  • San Pedro, California
  • Mortgage
  • 199
  • REVIEW RATING 4/5

FREEDOM MORTGAGE WILL LIE TO YOU THROUGHOUT THE ENTIRE PROCESS AND NOT PERFORM!!! STAY AWAY!!! I WOULD SUGGEST USING A MORTGAGE BROKER. FREEDOM MORTGAGE COST ME THOUSANDS BY NOT PERFORMING SO I CONTACTED A MORTGAGE BROKER AND GOT THE LOAN I DESERVED IN 30 DAYS! I WAS PING PONGED AROUND FOR MONTHS FROM ONE PERSON TO ANOTHER AND 1 YEAR LATER NO LOAN. THE PROCESS WITH THIS TERRIBLE COMPANY WAS... Read more

Was this review helpful? 0 0

I did not get my modification that i got a letter from Freedom Loan Care. About the new modification that i was supposed to get it from Wendy. Then the 2 person said that the $830.00/ month in bank is not enought. why is this happen to peopels homes. Not good. I need to keep my house. Add comment

  • Aug 24
  • Loans and Mortgages
  • Columbia, Missouri
  • Freedom Mortgage Loan
  • 1
  • 1
  • 213
  • REVIEW RATING 4/5

We have a current loan that we made double payments one month for our mortgage. Instead of the employee not applying both payments to our mortgage, we were charged a late fee of over $100. Instead of applying one of the payments to principal we didn't pay that month because we thought we were a month ahead. No communication back on why this was happening. We also are trying to do a assumable... Read more

Was this review helpful? 0 0

Terrible lender, 5 hour closing, total inept loan underwriter, and bank closer, what a joke Add comment

  • Aug 21
  • Loans and Mortgages
  • San Antonio, Texas
  • Freedom Mortgage Refinance
  • 161
  • REVIEW RATING 4/5

FREEDOM MORTGAGE AND THEIR THE COMPANIES THEY OWNED PAID MY TAXES 3 DIFFERENT TIMES WITHIN 40 DAYS. IT HAS TAKEN 8 MONTHS AND IT STILL THE ALL THE OVER PAYMENTS HAVE NOT BEEN REFUNDED TO ME. EACH CUSTOMER SERVICE PERSON READS NOTES. THEY JUST TRY TO GET YOU OFF THE PHONE AND THEY CAN'T TALK TO ANY OTHER DEPARTMENT. I HAVE HAD TO COORDINATE EVERY ACTION WITH THE LOCAL TAX OFFICES TO GET ANYTHING... Read more

Was this review helpful? 0 2
Did not find what you were looking for?
×

You are about to contact PissedConsumer.com

Review submitted through "Contact Us" will not get published on the site or forwarded to Freedom Mortgage. However, many companies do monitor reviews on our site.

 
×
You are reading about Freedom Mortgage.
Filing a new complaint about
×