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1.3 Based on 144 reviews
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  • Customers like
    • Horrible company 4
    • Loan refi experience 3
    • Nothing they are a nightmare to deal with 3
  • Customers don't like
    • Customer service 19
    • Being lied to 17
    • Haughty representative 8

Worst company ever! Lies, poor customer service, bait and switch, constant problems with on line bill pay. Stay away! Add comment

Beware of "Lender Paid Refinance" Literally the worst company I have worked with. They contacted me for a "lender paid refinance" and qualified for 4% interest, February 20th. Today is May 26th and they notified me they can no longer go through with this refinance. I had to contact them every week, just to be told "we should have asked for X document last week"... for 3 months!!! So for 3 months I've been giving random documents: pay stubs,... Read more

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My loan was sold in the first month I had it, so I figured this was going to be another headache. This is the Fourth House I have owned, and I bought and sold real estate for a government entity for several years. I am not a newbie in this game. Freedom was the smoothest company I have ever worked with and exceeded my expectations at every turn. I have not run into any of the issues I read about here. In fact, I get pounded with refinance... Read more

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I want the flexibility to make direct payments against the principal for my loan, however their website does not allow for that. It is set up to also require that you make your next monthly payment. But wait! That's not all. Even when I attempted to make an electronic payment for my monthly payment, and added an additional amount to reduce the principal, the request errors-out. Called their customer service and was told they frequently have... Read more

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They involuntarily (to me) overtook my home loan mortgage from Nationwide (with whom I loved-ie-NEVER heard from). They sent me mountains of mail. Then the phone calls began! non-fing stop-work, home, while driving... It turns out that they had DELIBERATELY and INTENTIONALLY cancelled my auto pay on my mortgage and said I was late paying!!! Yeah really. I then told them I had auto draft set up-they said 'not with us-we ceased doing that with... Read more

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Started the process in February had 3 different people last one was nasty name Theresa never got the the defiance it is now may they never return calls do not use Add comment

My husband and I were trying to do a CA IRRRL refi...the company we were using told us we wouldn't have to make April or May's house payment. There was a misunderstanding between us and them and I made my house payment late (by 3 days). We asked Freedom to remove the late payment from our credit supplement report and explained in detail why. I have sent emails, called and spoke to multiple people....they all keep giving me the run around. I just... Read more

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my mortgage was sold to these clowns and its been nothing but a huge monimental pain in the *** since. They miscalculated our escrow and and then charge a late fee because the regular amount didn't match the new amount. The new amount was due to their own error. Never sent notice of the error and/or the new amount. When i called to get the late fee resolved they refused because they had reversed one already that year that was also due to a... Read more

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FM are nothing but liars, scumbags and not to be trusted on what they promise you and tell you that you r approved for one thing give you 2 1/2 Monthe of *** and sAy your on a recorded line then when it's fours days before closing they send you paper work in the mail that is nothing like they said you were approved for......they even changed your locked in rate.....two different people call you and tell you two different things they need...one... Read more

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They are horrible and unprofessional. NEVER USE THEM!! B Add comment

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