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  • Customers like
    • Web site1
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    • Being lied to11
    • Customer service10
    • Haughty representative7

Worst customer service EVER!!!! Incompetent workers. Nothing but lies after lies. No one can resolve a problem. Add comment

Ocwen mortgage is exactly the same! Beware of them also! Add comment

Terrible service. Since January when our loan was sold to them. Always pay on time but they claim I didn't have sufficient funds. They lie. The money is in the account. This time i have print outs showing the money has been in there. I even have emails from them confirming payment. They just want you to pay over phone to charge you an additional $15 fee. They're a bunch of thieves!! Add comment

Horrible.... bad experience, nobody tells the truth... lies, lies and more lies... Add comment

Freedom Mortgage outsources your loan to a company called Loancare. Loancare will not answer the phone most of the time and when you do reach someone they put you on indefinite hold. Avoid Freedom Mortgage and Loancare. Add comment

  • May 08
  • Loans and Mortgages
  • Loan
  • 1
  • 1
  • 411
  • REVIEW RATING 5/5

I can't believe the experience I just had with Freedom Mortgage (FM) ONLINE BANKING CUSTOMER SERVICES. I thought literally I was on some TV show that was pulling a PRANK ON ME. Where does Freedom Mortgage find their employees and how in the world CORPORATE allow them to get away with this behavior. I will be looking into refinancing my loan soon after this experience. I pray for the people... Read more

Was this review helpful? 5 1

  • May 08
  • Loans and Mortgages
  • Fort Smith, Arkansas
  • Loan Refinance
  • 311
  • REVIEW RATING 4/5

I am a current customer of Freedom Mortage that was offered a refinance at a fixed rate four months ago. Freedom Mortage has failed to process this loan despite calls and emails questioning the excessive delays. A have a VA Loan and a credit score of 800+. The lack of service and common courtesy with this company is applauding. I cannot seem to get anyone to respond to my request for answers for... Read more

Was this review helpful? 0 1

  • Apr 30
  • Loans and Mortgages
  • Crown Point, Indiana
  • Refinance
  • 636
  • REVIEW RATING 5/5

What a joke.... If they send you something in the mail... THROW IT AWAY.... I made the mistake of calling them for a refinance... should have been a easy thing..... you talk to someone the first day.... send in some info.... and then you don't hear from them.... PERIOD!!.... you can call... but you will never get anyone to answer.... you can email..... but most of the time they will not email... Read more

Was this review helpful? 1 1

  • Apr 28
  • Loans and Mortgages
  • Austin, Texas
  • Mortgage
  • 218
  • REVIEW RATING 4/5

I wanted a cheaper hazardous insurance and from day one, no one could tell me i couldn't do it because i had an FHA loan. I took a month for them to review my request and deny it. And by then, i had already got a new insurance and paid most of it. All could have been avoided if someone would have told me that from day one. But no, i've been getting the go around and no one is ever on the same... Read more

Was this review helpful? 0 0

  • Apr 23
  • Loans and Mortgages
  • Yukon, Oklahoma
  • Mortgage
  • 555
  • REVIEW RATING 5/5

I have had numerous problems with this company in the very long year that I have been with them. I am actively looking for a new mortgage company. This company is deceitful, they give meaningless promises, transferred me all over the place and back and never get their stories straight. Everyone seems to be doing his own thing!!!!!!!! They are outrageous!!!!!!!!! I recvd a letter... Read more

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