Freedom Mortgage Complaints and Reviews

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Freedom Mortgage
Main address: 907 Pleasant Valley Avenue, Suite 3 08054 Mount Laurel NJ
800-220-3333, 866-759-8624, ,
  • 137+2 mobile complaints
  • $550K claimed losses
  • $4K average
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  • Jul 11
  • Loans and Mortgages
  • Home Loan
  • 1
  • 16

I have had a re-modified loan with Freedom Mortgage since 2008. Beginning the very month it became effective (11/01/2013) they have been taking my payments but are not applying them to my loan. My payments have cleared my bank every month by the 15th day of the month but they keep sending me warning letters saying we are in jeopardy of losing our home. I have contacted them via email attaching... Read more

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  • Jul 10
  • Loans and Mortgages
  • Seattle, Washington
  • Mortgage Closing
  • 42

The worst mortgage company anyone can think of! I had to ask two times for the extension on the closing date because the people who work for Freedom Mortgage are complete idiots. They kept calling my employer for work verification about 37 times, and since I work in the company that employs about twenty people, almost everyone for about a month was engaged into explaining that I work there (in... Read more

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  • Jul 01
  • Loans and Mortgages
  • Los Angeles, California
  • Check Reversal
  • 34

Needed a check reversal done because I accidentally sent my other mortgage's check to them. I called and explained and a rep to informed me she'll put in a request for it. I called a week later to touch bases and now a different rep inform me I had to turn in a bank statement showing funds were taking out of my account... she also informed me I could take a snap shot from my phone. I... Read more

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  • Jun 23
  • Loans and Mortgages
  • Deceptive Business Practices
  • 1
  • 122

We did a refinance with Freedom Mortgage a little over a year ago and it's been a nightmare ever since. They made the deal sound sweet by offering a very low interest rate, nothing out of pocket, no hidden charges or fees attached to the loan, 1 month with no house payment and the balance of our old escrow in a check after closing. We've done refinancing several times in the past and never had... Read more

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  • Jun 21
  • Loans and Mortgages
  • Tucker, Georgia
  • Mortgage
  • 129

If dealing with Freedom Mortgage don't use big words and use a large font size. Example: A check is made payable to cash, that is debited from a BOA bank account to buy a BOA cashiers check in the name of the borrower, is then deposited by the borrower into his bank account. All the amounts are exactly the same. Freedom Mortgage was given a copy of the cleared check, the cashiers check, a copy... Read more

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  • Jun 12
  • Loans and Mortgages
  • North Olmsted, Ohio
  • Phone Calls Return
  • 97

This is the worst company I have ever dealt with in regards to customer service and mortgages/refinance. First of all, they weren't using accurate numbers to determine my loan amount and rate. I verified with my current loan company the information that was provided and when I talked to the representative from Freedom Mortgage, she blatantly said, "oops, I was looking at another customers... Read more

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  • Jun 10
  • Loans and Mortgages
  • Wabash, Indiana
  • Mortgage Service
  • 185

Freedom Mortgage took my clients application 6 weeks into the loan process with appraisal done and no issues and waiting for the clear to close, they turned the borrower down flat saying it as because they paid their monthly rent in cash and could not accept copies of the paid receipts or a signed statement from the owners. Borrowers then went to a new mortgage company and Freedom Mortgage... Read more

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Please folks never use Freedom Mortgage. They have to be one if the worst mortgage companies in the country.

By far, the worst mortgage company I have ever dealt with!!! And this my second home...madhu from Manchester, ct worthless and I'm being nice!!! Amy from Nj goes on Vaca after delay my closing 2 weeks , then her boss doesnt know anything now!!! Realty.worst comany ever

  • May 20
  • Loans and Mortgages
  • Atlanta, Georgia
  • Unprofessional Loan Service
  • 170

My fiancé and I have dealt with freedom mortgage for over 5 months now and are pissed off. They are very unprofessional. We signed all of the paperwork and got pre approved after months of proving our employment and sending multiples of the same sheets. Never answers phone and doesn't give straight up answers. After getting approved for the loan we get declined right before closing. Pissed... Read more

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