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  • Customers like
    • Loan refi experience 3
    • Rate fees 2
    • Web site 2
  • Customers don't like
    • Customer service 17
    • Being lied to 15
    • Haughty representative 8

The by far WORST mortgage company ever! Horrible and rude customer service! Got disconnected every single time i called and they NEVER called back! They asked me to fax a document over and i faxed it over and over and after 15 days of them "not receiving it" they told me there fax was broken and for me to mail it to them! Asked numerous times for a supervisor and all they would do is transfer me... Read more

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I have used freedom Mortgage for several years and am now changing to another company. Their web site is a joke. More often then not it is down so you can't make a payment. They outsource the payments and that is why a check mailed on the 1st of the month does not clear for up to 14 days. If they decide it was late, no matter the post date, they will charge you a late fee. Then it is up to you to... Read more

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Your web site rejects my e-mail service @q.com which is quest provider. Without accepting e-mail you can not establish an account and they do not give you an e-mail address to contact them. Only phone left. They suck a big way! Again you have to enter 80 words to submit. The worst on line service you can imagine. bad, bad, bad, bad, bad, bad, bad, very bad, very bad, very bad, very bad, bad, bad,... Read more

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They took money out of my checking account for an automatic payment after loan was paid off and "can't seem to locate the autopayment to the paid loan. It shows on my checking account statement. Say " they can't find it without loan numbers. Only two loans, one paid, one refinanced. Although interest rate lower on refinace, it isn't what was quoted by representative. Loan settlement people don' t... Read more

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Best process I have ever experienced. They closed on time and as promised. The appraisal was perfect. The people that I delt with were professional and incredibly smart. I understand why they have an A+ rating from the better business bureau. Freedom is an incredibly fast growing company that has not compromised customer service despite their size. I can't recommend them more highly. I am now... Read more

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I tried to get my mortgage refinanced in 30 days, 6 months later, still waiting. I submitted paperwork, 3 times, talked to 6 different people, Always a reason for not getting things done. I had a closing date, needed to stop mortgage payments to get a final payment for the closing. The next day , they cancelled the closing. Now I am late making payments. I have to restart payments and make late... Read more

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Looking in to a class action lawsuit against Freedom mortgage now. They have no streamlined payment system that post payments in real time. Freedom bought my mortgage a few months ago and I continued to pay my mortgage through my bank. They sent back my January payment after changing my account number and now they claim they have not received my Jan AND Feb payment because when I auto pay... Read more

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Within a mere 6 months of not paying the mortgage and asking them why they sold our property to someone else for $50,000 or 1/5th the loan amount plus identifying a lot of other odd things in the loan agreement as in MERS being the holder of the title, they foreclosed on me, did not offer to refinance a longer loan time, did not return my principal of close to $40,000, did not return any of the... Read more

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THANK GOD, I DECIDED TO DO MY RESEARCH. I CALLED THEM TO DO AN FHA STREAMLINE AND AFTER REVIEWING ALL THE PAPERWORK THEY SENT ME, I REALIZE THAT I WAS APPLYING FOR A FHA REFINANCE NOT A STREAMLINE. I CALLED THE AGENT AND HIS EXPLANATION WAS IT WAS BOTH THE SAME. AFTER REVIEWING HIS EMPLOYMENT INFORMATION ON NMLS CONSUMER ACCESS, HE HAD ONLY BEING DOING MORTGAGES FOR 10 MONTHS. NOT ONE... Read more

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My second phone call to customer service and once again, had to deal with rude, slow, incompetent representative. After giving my loan number there was a pause of at least a minute and a half, and then "ok, hold on please"....really?!?!? Gave my request, along with my email and was asked "is that all", so I said "no, but could you please say my email back to me", and guess what?? she couldn't.... Read more

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