Freedom Mortgage Complaints and Reviews

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Freedom Mortgage
Main address: 907 Pleasant Valley Avenue, Suite 3 08054 Mount Laurel NJ
800-220-3333, 866-759-8624, , https://www.freedommortgage.com/wps/portal/fhmc/contactus
  • 149+4 mobile complaints
  • $550K claimed losses
  • $3.6K average
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  • Sep 07
  • Loans and Mortgages
  • Street, England
  • House Loan
  • 410

My wife and I live in Oregon and California. We bought a house in California in 2013 and in May of 2014 Freedom Mortgage bought my VA loan. We were in Oregon in August when Freedom called to say we were delinquent in our payments. They said they sent us a notice to our California house, but nothing came until August. The previous mortgage holder returned two payments to Freedom and for May and... Read more

Was this review helpful? 5 0

Was told that august house payment would be included in refinance payoff. Freedom never contacted me to tell me we would not close in august had been in process since July 9th it is now sept 4th still no close now tell me I have to pay august before they can close loan have messed up credit because of them. Now all can say is should have, could have would have Randy Smith oklahoma Add comment

     

  • Sep 01
  • Loans and Mortgages
  • Montclair, Virginia
  • Account Login
  • 1
  • 1
  • 306

This is my second month with freedom mortgage. The first month I was unable to log into my account after creating the account. Then I followed all the formalities of clicking on forgot password and username so that they could submit a new one. If course it still didn't work. I couldn't reach a representative by phone so I sent an email stating I have issues logging on. Well the response was click... Read more

Was this review helpful? 6 0

     

  • Aug 15
  • Loans and Mortgages
  • Loan Care Service
  • 1
  • 1
  • 465

We refinanced our loan with another lender in July 2013 and was never given the release to the county recorders office. So that puts a lien on the property until it is released from them. I was unable to ever get the loan care customer service to understand or help with getting that done. I notified them July 2014 and never heard from them. The only way to get it done was by calling the mortgage... Read more

Was this review helpful? 4 0

     

  • Aug 14
  • Loans and Mortgages
  • Closing Costs
  • 779

Our mortgage was recently sold to Freedom Mortgage. Received no paperwork for this sale or notification other than noticing our mortgage debit went to a different name. After WE Called, they offered us as "premier customers" a lower interest rate. After talking with the rep and asking all the right questions. No closing costs, fixed term, no penalty to pay early, deferred mortgage payment etc... Read more

Was this review helpful? 3 0

     

  • Aug 09
  • Loans and Mortgages
  • Sold Mortgage
  • 2
  • 2
  • 1080

We closed on our home 5/15/14 with an Orlando lender. They immediately sold the mortgage to Freedom Mortgage. After making ONE payment we received a phone call from their "customer retention" department saying that because the VA loan rates had gone down they were going to "re-write our loan at a lower rate at no cost to us." We were told there would be no closing costs to us other than "one... Read more

Was this review helpful? 4 0

     

  • Aug 05
  • Loans and Mortgages
  • Mortgage Overcharge
  • 506

After holding for what felt like forever I was connected with a very rude rep that barely mumbled her name and ID number. I received a letter last month informing me that freedom mortgage just took over my mortgage. I paid my existing company for July so imagine my surprise when I make my first payment to them that my mortgage went up $67 per month!!! When I asked about it she kept interupting... Read more

Was this review helpful? 5 1

     

  • Aug 04
  • Loans and Mortgages
  • Lakewood, Washington
  • Online Payment
  • 248

I've tried for over 24 hrs, over the span of three days, to pay my bill through the website. The website is timing out. This company evidently doesn't want to take my money, can't run a website, or is actively trying to ensure people are late with their payments. Did they do server maintenance? If so, why at the beginning of the month when people are trying to pay? Were they hacked? Couldn't tell... Read more

Was this review helpful? 3 0

     

  • Aug 03
  • Loans and Mortgages
  • Account Access
  • 225

I have tried logging on, Saturday and Sunday with no results. I even tried calling, but it seems that Customer Service is also not available after 3pm on Saturdays! Sunday is my only day off. I would have enjoyed not having any concerns about my payment, and spending my time not becoming frustrated. Even here you require too many words, and too much of my precious time. I went to the comment... Read more

Was this review helpful? 3 0
 
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