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1.3 Based on 151 reviews
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  • Customers like
    • Horrible company 4
    • Customer service 3
    • Loan refi experience 3
  • Customers don't like
    • Customer service 19
    • Being lied to 17
    • Haughty representative 8

I am not sure if my complaint should be to Nationwide. They sold my mortgage to Freedom. I haven't received a bill and now they are calling me about late fees and trying to report me against bad credit. WTF?! I have never made a late payment and if I don't get a bill how am I supposed to remember to pay the bill? They said they sent it. I didn't receive it. I owe less than $10K and am going to just pay it off or refinance with another lender... Read more

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Had a call from financial freedom mortgage. Very rude and just hang up on you when they see different things on your credit report. Lie to you. What a disgrace. Like predators

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I'm on hold with my 1st call to cust service and am at the 32 min mark with no end in site. My 1st payment went through without issue but they lost the 2nd one. I've changed nothing in my banking process and the CU says it was delivered on the 3rd and I'm inclined to believe them. So far, they are on par with OCWEN with regard to handling mortgage payments and customer service. Very disappointed with my 1st dealings with the company. I wish... Read more

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Spent almost two hours trying to resolve a problem that was not supposed to happen. We notified everyone involved in changing insurance companies. Told Freedom, the new & old insurance company. It was still messed up royally! Ended up costing us $333! How can this be right? OMG, the customer service from Freedom totally sucked! I spoke to seven rep's! Not kidding, two of them left me on perpetual hold! Terrible company, get your loan some... Read more

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They have been calling me for the past week and they say they have partnered with Ocwen and they can help me lower my monthly payments. I also was told several times, after asking if they were a mortgage company that bought Ocwen and if they are asking me to refinance that I needed to be reminded that the call was being recorded. I told them I did not care if the call was being recorded and that did not scare me and that I would like the person... Read more

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I scheduled a closing appointment with freedom Mortgage on line 844-21702452 on 6/1/16 at 11:25 am EST. I made my appointment to close 6/13/16 at 2pm. The agent told me to stop my auto-payment and not to start again unless he told me. I receive a call on 6/8 stating i have a closing appointment for that day. I am out of town as I told the agent days earlier. As it turns out he didnt schedule my appointment as agreed and states there is no... Read more

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This company is a joke. They lie and waste your time. DO NOT USE THEM.

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Worst company ever!! Run you around. Have nasty attitudes... Very unprofessional ...Ask for the same sh.. Over and over...

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Very dissappointed in the level of customer service provided by this company. I would never recommend or refer any of my friends or family to this compan.

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Currently trying to refinance with Freedom Mortgage and it's taking over 3 months. My husband and I have great credit, make very good money, have twice the necessary equity in our home, have never been late for a single payment and yet they are giving us the hardest time, looking for anything to nit pick at. There is clearly an issue with this company. I wish we had gone with a local bank who could have had this loan done 2 months ago, but... Read more

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