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  • Customers like
    • Absolutely nothing3
    • Loan refi experience1
    • Web site1
  • Customers don't like
    • Customer service13
    • Being lied to12
    • Haughty representative8

  • 1 hour ago
  • Professional Services
  • Canton, Michigan
  • 4

FREEDOM MORTGAGE HIRED AN APPRAISER, JUSTIN KIESZ, THAT SAID IT WOULD TAKE A FEW DAYS FOR OUR RESIDENTIAL APPRAISAL AND WEEKS LATER IT STILL WAS NOT DONE. JUSTIN KIESZ NEVER RETURNED OUR CALLS. THIS IS THE ONLY APPRAISER WE HAVE EVER SEEN THAT NEVER MEASURED ANYTHING. HE WALKED AROUND IN A DAZE AND SPENT AN UNUSUAL AMOUNT OF TIME IN OUR UPSTAIRS OFFICE DOING WHAT WE DON'T KNOW. WE ARE... Read more

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  • 11 hours ago
  • Loans and Mortgages
  • San Antonio, Texas
  • 26

Freedom Mortgage has completely messed up my escrow account. Customer Service is worthless. I have found 2 reps out of the 10 to 15 reps that were helpful. They over paid my mortgage twice and then the refunds go into a black hole. Nobody can talk to the Escrow or Tax departments. Customer Service just read old notes, that are past finished events and irrelevant, to tell you the status of your... Read more

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  • 1 day ago
  • Loans and Mortgages
  • Missouri City, Texas
  • 99
  • REVIEW RATING 4/5

I am so angry that these so call mortgage companies prey on veterans who have volunteered and left family and friends not and mention put their lives on the line for this county 24/7 only to come home and not be able to trust the same people and so call companies who claim they have our best interest to start our lives when we get back home. I'm a 20 year veteran and I issues with FM they brought... Read more

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  • Jul 26
  • Loans and Mortgages
  • Worcester, Massachusetts
  • Mortgage Servicing Company
  • 1
  • 1
  • 106
  • REVIEW RATING 5/5

The customer service with this lender is shockingly poor. They encourage payment through the website (it's a safer bet anyway - they never actually followed through and sent payment coupons, TWO separate times, and then I got late fees for not paying. I literally didn't even have an amount or address to send to). The website rarely works, it just loads and loads, tells you page can't be found,... Read more

Was this review helpful? 4 0

  • Jul 25
  • Professional Services
  • Cedar Hill, Texas
  • 211
  • REVIEW RATING 4/5

I attempted a refi on my home with FM and began the process in February, 2015. I got financially naked for FM by submitting ALL of the documentation that goes along with a loan of this type: banks statements, W2's, pay stubs, etc., and all in a timely manner when requested by FM. I received 2 good faith estimates (GFEs) and a projected closing date from FM, all of which would indicate success.... Read more

Was this review helpful? 3 0

  • Jul 23
  • Loans and Mortgages
  • Hyattsville, Maryland
  • Freedom Mortgage Refinance
  • 119
  • REVIEW RATING 4/5

They never follow through. It took seven months for them to do my paperwork. Their communication is awful. At this time I have my home loan through Ocwen. Freedom mortgage called me to refinance my house at 100%. Ocwen and Freedom Mortgage are apparently partners. I verify the information with Ocwen and they told me it was true. Freedom mortgage set my closing with the notary to close a... Read more

Was this review helpful? 2 0

  • Jul 21
  • Loans and Mortgages
  • Brighton, Michigan
  • Freedom Mortgage Refinance
  • 385
  • REVIEW RATING 5/5

In March 22nd of 2015 I received a letter in the mail from Freedom Mortgage stating they could refi my mortgage at 100% of value of the home. At ths time I was starting a new business up and also remodeling my master bath.I thought this would be of good value. I called them and discussed this refi with a gentleman from freedom and he said it would be easy and we wouldn't have a payment until July... Read more

Was this review helpful? 3 0

  • Jul 17
  • Loans and Mortgages
  • Belleview, Florida
  • Freedom Mortgage Refinance
  • 528
  • REVIEW RATING 5/5

I am a FREEDOM MORTGAGE customer and last week I received a pre-approved invitation to refinance our home with them. So, I called and spoke with a mortgage specialist and we came up with a plan to do a STREAMLINE REFINANCE which would have given us two months of no mortgage payments and would have lowered our payment by appx. $50.00 per month. My wife and I signed all the papers and sent them the... Read more

Was this review helpful? 3 0

I got call from freedom mortgage about lowering my rate but the catch was that I had 48 hours to sign the documents to keep the process going. Im glad I didn't go forward. It shouldn't be a time limit on anything if so, its a scam/sound fishy. Add comment

  • Jul 14
  • Loans and Mortgages
  • La Porte, Indiana
  • Freedom Mortgage Refinance
  • 1
  • 1
  • 330
  • REVIEW RATING 5/5

I refinance with them around 7 years ago and every year my house payment went up around 100.00 a month.It started 520.00 a month and it went up to 1060.00 because they say the taxes and insurance went up and it didnt go up that high.Oboma care saved me from loosing my home only after months of faxing the same paper over and over again.Now to get more money from me,they put the amount on the bill... Read more

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