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1.3 Based on 173 reviews
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  • Customers like
    • Horrible company 4
    • Customer service 3
    • Loan refi experience 3
  • Customers don't like
    • Customer service 20
    • Being lied to 18
    • Haughty representative 8

I have had a similar experience with freedom that should be called enslaved! They are so unorganized and I was shifted back and forth between people that called or emailed but everyone asked for new forms that I sent over and over again for two months, always saying they didn't get it although I forwarded the same email with the attachments again. I think we should all join efforts and file a law suit. Here I am two days before closing and they... Read more

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CHL dba freedom mortgage located in Melville New York is horrible. They use an appraisal company called Pronto appraisals that writes incorrect info on the FHA appraisal report and then refuses to correct it until they hear from freedom mortgage. I called tonight and spoke to Monica the assistant to Gerard Troha and she was very nasty and refused to help me. Just a warning to anyone looking for a mortgage, they are not the company for you. Read more

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Folks, BEWARE of this company! We had an extraordinarily horrendous experience with this company!!! It took nearly 8 months before WE FINALLY FIRED this company - simply for not being able to complete a simple refinance on our home. We were passed onto approximately 10 different people during these several months and we sent in all documentation they required numerous times due to their poor performance. Our house even had to be appraised TWICE... Read more

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If you plan to go onto your mortgage companies website to do anything at all, do not choose Freedom as your lender. The site is one of the worst; slow and unresponsive, and will cause you to be late on your loan payment. This has happened to me twice, the second being tonight. Customer service will be of no help to you. I called to tell them that the site was not accepting my payment and I had been trying for 2 days. The rep had no clue what I... Read more

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I needed to pay off my loan at Freedom Mortgage by the end of August. I ended up so frustrated with them that I wanted to bang my head against a wall. They lost my fax to request payoff and the employee acted like it was my fault. The fax process takes up to 72 hours. He just said to send another fax. There is no way to get in touch with the fax dept. He would not transfer me to a supervisor when I complained. After I insisted, he put me on hold... Read more

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I wanted to pay off my loan and I was told to send a fax with my power of attorney. I needed to do this payoff by the end of the month. I sent in a fax to request that POA be put on my acct. They take up to 72 hours to post your fax. After 72 hours, they did not have the fax. They said to send it again. This is so frustrating! I have to wait another 3 days and who knows if they will have posted the fax. They are one of those kind of companies... Read more

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Don't use freedom mortgage!!! Customer service is absolutely horrible. Tina a supervisor in Customer Service is sarcastic and has no interest in helping customers.

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TRYING TO GET A REFINANCE DONE JOCK ON ME FREEDOM GOING OUT OF THERE WAY TO TRY NOT TO DO THIS REFINANCE. THEY MAKE SURE TO DENIED ALL DOCUMENTS. THEY REJECT DOCUMENTS THAT CAN NOT BE MARKED IN THE RIGHT SPOTS .IF YOU PRINT IT OUT AND TRY TO RETEACH IT. THEY MADE SURE YOU CANT DO IT, HAD TO SPEND A HOUR TRYING TO FIND SOME WHERE I COULD GET IT FAXED TO FREEDOM BEFORE THEY CANCELED LOAN. TRY TO CALL DURING MY BUSINESS HOURS .FREEDOM GOES OUT... Read more

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I called freedom mortgage to see what they could do for me. I didn't give them my phone number, because it was my work phone. they have called several time and I have asked them to stop calling that I was not interested in a loan with them. They will not stop calling. they person on the other end get rude when I ask if they need to rent a forklift and if not to stop calling. The last time I got rude with them. It is a different person that... Read more

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The company embraces unfair trade practices by telling their customers one thing then later not standing by what they say. We were told an amount of money was to be refunded to us, then later they claim it was part of the payoff they made. Several occasions their staff stated they were sending the refund and jever did We filed a complaint with the state regulatory agency as well. Additionally we will file with the federal regulatory agency... Read more

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