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  • Customers like
    • Absolutely nothing3
    • Loan refi experience2
    • Web site1
  • Customers don't like
    • Customer service13
    • Being lied to12
    • Haughty representative8

  • 16 hours ago
  • Loans and Mortgages
  • Mount Laurel, New Jersey
  • Home Loan Managment
  • 11
  • REVIEW RATING 4/5

Every month when I have to make my mortgage payment I have issues with their payment portal. I am either logged out, it fails to function correctly with the web browser, there are errors loading the page, etc. Last month their system attempted to pull funds using the routing number for wiring funds, which i never provided them or authorized them to access, which resulted in a failure to take the... Read more

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  • 1 day ago
  • Loans and Mortgages
  • Reseda, California
  • 74
  • REVIEW RATING 4/5

Don't be fooled. I was skeptically to use these guys because through research I found all these bad reviews but because the people I had been working with had all been very pleasant to deal with I decided to be patient with it. It's taken well over 4 weeks now and it took some back and forth with paperwork etc. I got a call today that my loan closed and they wouldn't be able to tell me the cash... Read more

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  • Aug 26
  • Loans and Mortgages
  • San Pedro, California
  • Mortgage
  • 139
  • REVIEW RATING 4/5

FREEDOM MORTGAGE WILL LIE TO YOU THROUGHOUT THE ENTIRE PROCESS AND NOT PERFORM!!! STAY AWAY!!! I WOULD SUGGEST USING A MORTGAGE BROKER. FREEDOM MORTGAGE COST ME THOUSANDS BY NOT PERFORMING SO I CONTACTED A MORTGAGE BROKER AND GOT THE LOAN I DESERVED IN 30 DAYS! I WAS PING PONGED AROUND FOR MONTHS FROM ONE PERSON TO ANOTHER AND 1 YEAR LATER NO LOAN. THE PROCESS WITH THIS TERRIBLE COMPANY WAS... Read more

Was this review helpful? 0 0

I did not get my modification that i got a letter from Freedom Loan Care. About the new modification that i was supposed to get it from Wendy. Then the 2 person said that the $830.00/ month in bank is not enought. why is this happen to peopels homes. Not good. I need to keep my house. Add comment

  • Aug 24
  • Loans and Mortgages
  • Columbia, Missouri
  • Freedom Mortgage Loan
  • 1
  • 1
  • 163
  • REVIEW RATING 4/5

We have a current loan that we made double payments one month for our mortgage. Instead of the employee not applying both payments to our mortgage, we were charged a late fee of over $100. Instead of applying one of the payments to principal we didn't pay that month because we thought we were a month ahead. No communication back on why this was happening. We also are trying to do a assumable... Read more

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Terrible lender, 5 hour closing, total inept loan underwriter, and bank closer, what a joke Add comment

  • Aug 21
  • Loans and Mortgages
  • San Antonio, Texas
  • Freedom Mortgage Refinance
  • 134
  • REVIEW RATING 4/5

FREEDOM MORTGAGE AND THEIR THE COMPANIES THEY OWNED PAID MY TAXES 3 DIFFERENT TIMES WITHIN 40 DAYS. IT HAS TAKEN 8 MONTHS AND IT STILL THE ALL THE OVER PAYMENTS HAVE NOT BEEN REFUNDED TO ME. EACH CUSTOMER SERVICE PERSON READS NOTES. THEY JUST TRY TO GET YOU OFF THE PHONE AND THEY CAN'T TALK TO ANY OTHER DEPARTMENT. I HAVE HAD TO COORDINATE EVERY ACTION WITH THE LOCAL TAX OFFICES TO GET ANYTHING... Read more

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  • Aug 19
  • Loans and Mortgages
  • Lawrence Township, New Jersey
  • 143
  • REVIEW RATING 4/5

Worse company ever! They made me pay my mortgage late in two occasions. One employee can't communicate with another employee to save their lives. Multiple lies and misguided information. Unaccountable for their actions. Constant delays in the process. At the end I cancelled the transaction and now four months later I am at square one. If you are about to engage in any transaction with... Read more

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  • Jul 29
  • Loans and Mortgages
  • Canton, Michigan
  • Freedom Mortgage Refinance
  • 2
  • 2
  • 864
  • REVIEW RATING 5/5

FREEDOM MORTGAGE HIRED AN APPRAISER, JUSTIN KIESZ, THAT SAID IT WOULD TAKE A FEW DAYS FOR OUR RESIDENTIAL APPRAISAL AND WEEKS LATER IT STILL WAS NOT DONE. JUSTIN KIESZ NEVER RETURNED OUR CALLS. THIS IS THE ONLY APPRAISER WE HAVE EVER SEEN THAT NEVER MEASURED ANYTHING. HE WALKED AROUND IN A DAZE AND SPENT AN UNUSUAL AMOUNT OF TIME IN OUR UPSTAIRS OFFICE DOING WHAT WE DON'T KNOW. WE ARE... Read more

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  • Jul 29
  • Loans and Mortgages
  • San Antonio, Texas
  • Freedom Mortgage Loan Refinance
  • 303
  • REVIEW RATING 4/5

Freedom Mortgage has completely messed up my escrow account. Customer Service is worthless. I have found 2 reps out of the 10 to 15 reps that were helpful. They over paid my mortgage twice and then the refunds go into a black hole. Nobody can talk to the Escrow or Tax departments. Customer Service just read old notes, that are past finished events and irrelevant, to tell you the status of your... Read more

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