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    • Being lied to11
    • Customer service10
    • Haughty representative7

  • 1 day ago
  • Loans and Mortgages
  • Refinance
  • 105
  • REVIEW RATING 4/5

either these guys are the most incompatant group i have ever delt with or the most deceptive . they called me up , said they were with ocwen and i was looking to refinance . i sent them the paper work , they requested and was told i was accepted for the refi , and was told they would be in contact with me soon . a month goes by , i call them up , whats up ? they said i was missing some paper... Read more

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  • 2 days ago
  • Loans and Mortgages
  • San Francisco, California
  • Mortgage
  • 1
  • 1
  • 149
  • REVIEW RATING 4/5

I had an asshat from Freedom call my house saying they were calling on behalf of my mortgage company stating that they were to take over my mortgage. I called my mortgage company, and they assured me that they did NOT authorize freedom to take over my account. I really hate being lied to. Now, I need to type in at least 100 words to even tell the freaking world I'm pissed about this. And I really... Read more

Was this review helpful? 0 1

Worst customer service EVER!!!! Incompetent workers. Nothing but lies after lies. No one can resolve a problem. Add comment

Ocwen mortgage is exactly the same! Beware of them also! Add comment

Terrible service. Since January when our loan was sold to them. Always pay on time but they claim I didn't have sufficient funds. They lie. The money is in the account. This time i have print outs showing the money has been in there. I even have emails from them confirming payment. They just want you to pay over phone to charge you an additional $15 fee. They're a bunch of thieves!! Add comment

Horrible.... bad experience, nobody tells the truth... lies, lies and more lies... Add comment

Freedom Mortgage outsources your loan to a company called Loancare. Loancare will not answer the phone most of the time and when you do reach someone they put you on indefinite hold. Avoid Freedom Mortgage and Loancare. Add comment

  • May 08
  • Loans and Mortgages
  • Loan
  • 1
  • 1
  • 470
  • REVIEW RATING 5/5

I can't believe the experience I just had with Freedom Mortgage (FM) ONLINE BANKING CUSTOMER SERVICES. I thought literally I was on some TV show that was pulling a PRANK ON ME. Where does Freedom Mortgage find their employees and how in the world CORPORATE allow them to get away with this behavior. I will be looking into refinancing my loan soon after this experience. I pray for the people... Read more

Was this review helpful? 6 1

  • May 08
  • Loans and Mortgages
  • Fort Smith, Arkansas
  • Loan Refinance
  • 355
  • REVIEW RATING 4/5

I am a current customer of Freedom Mortage that was offered a refinance at a fixed rate four months ago. Freedom Mortage has failed to process this loan despite calls and emails questioning the excessive delays. A have a VA Loan and a credit score of 800+. The lack of service and common courtesy with this company is applauding. I cannot seem to get anyone to respond to my request for answers for... Read more

Was this review helpful? 0 1

  • Apr 30
  • Loans and Mortgages
  • Crown Point, Indiana
  • Refinance
  • 682
  • REVIEW RATING 5/5

What a joke.... If they send you something in the mail... THROW IT AWAY.... I made the mistake of calling them for a refinance... should have been a easy thing..... you talk to someone the first day.... send in some info.... and then you don't hear from them.... PERIOD!!.... you can call... but you will never get anyone to answer.... you can email..... but most of the time they will not email... Read more

Was this review helpful? 2 1

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