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  • 2 days ago
  • Loans and Mortgages
  • Home Loan
  • 82
  • REVIEW RATING 3/5

Freedom Mortgage purchased my loan 6 months ago and it has been a nightmare since. I have owned houses and had mortgages for 25+ years and have never, ever been late with a payment. That is because I set up my payments with my bank's bill pay service. (US Bank) Twice in 6 months Freedom Mortgage has sent me notices of late payment fees charged due to late receipt of my monthly payment. Both... Read more

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recieved call. told them i was not intetested and to please remove me from the call list. john told me. NOT GOING TO HAPPEN AND I WILL KEEP CALLING. then hung up. wow. i will gladly file complaints where ever possible. Add comment

This company refuses to send me my interest information for my income tax purposes that have been paid on my mortgage. Add comment

  • Feb 17
  • Loans and Mortgages
  • Bernville, Pennsylvania
  • Home Refinance
  • 3
  • 3
  • 492
  • REVIEW RATING 5/5

My wife and I refinance with these idiots to lower our payments so we could afford to buy a property where my business is we paid first two months at the lower rate and then boom our next payment went from 636 t0 928 they said we had 1800 arrears in our escrow account after they got the 1267 from our escrow account with our old lender when we called they said we would have to pay the extra for 1... Read more

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  • Feb 16
  • Loans and Mortgages
  • Chicago, Illinois
  • Home Loan
  • 1
  • 1
  • 347
  • REVIEW RATING 5/5

Freedom Mortgage - What a horrible company to work with and the "Assistant Vice President of Sales", Randy Schrope does not care about anything except making a sale. My wife and I have been with Freedom Mortgage for 2 years and we were recently contacted by Randy Schrope that with our improved situation (improved credit scores, increased value of home) we could re-finance and save hundreds of... Read more

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  • Feb 03
  • Loans and Mortgages
  • Richmond, Virginia
  • Streamline Refinance
  • 1
  • 1
  • 1170
  • REVIEW RATING 5/5

I almost fell for the great deal. Almost. Freedom Mortgage partnered with Ocwen to lower my rate so Ocwen could keep me as a customer. Great sales schtick but a few red flags flew up while I was on the phone, so I told him send me the disclosure papers and I researched Freedom Mortgage. First off, Ocwen is a servicer, not a bank. If I need to refinance, I need to find a bank. Second, got told... Read more

Was this review helpful? 8 1

  • Feb 02
  • Loans and Mortgages
  • Mountain View, California
  • Account Cancellation
  • 1
  • 1
  • 45
  • REVIEW RATING 4/5

Jerked me around for a month for closing. Charged me extra to make a payment i was told not to make! Told me to cancel feb payment the lady i did that with canceled my acct altogether! Now i try to set up March payment and alrready was hung up on can't log into my acct. Can't get an e mail from them what the fu, i hate this company so bad and have only delt with them for 6+ weeks... Read more

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  • Jan 04
  • Employees and Ex-employees
  • Runnemede, New Jersey
  • Management
  • 1
  • 1
  • 921
  • REVIEW RATING 5/5

I worked at Freedom mtg in the customer call center . If you do something wrong , insted o meeting with you , they come over to your desk and scream at you . One particular supervisor called me *** in front of everyone . Then another time she came over and said 2 people told her I was talking behind Her back . All that was discussed was how she screamed at people in the floor . I fell there and... Read more

Was this review helpful? 7 2

  • Jan 04
  • Loans and Mortgages
  • Youngstown, Ohio
  • Home Mortgage
  • 588
  • REVIEW RATING 5/5

This Company is HORRIBLE and EVERYONE in Their office belong in PRISON !!!!! When my marriage fell apart They started a foreclosure on Me . I did fall behind on my loan. We paid SEVERAL times !! They never to this date give me a breakdown of where my PAYOFF money was applied. They were even proceeding with foreclosure months after I sold for home and the new owners who paid over 200,000.00 cash... Read more

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  • Jan 02
  • Loans and Mortgages
  • Hendersonville, North Carolina
  • Refinance
  • 3
  • 3
  • 1196
  • REVIEW RATING 5/5

FM will call you up offering you a lower rate with no fees. Don't take it even if they do save you a couple dollars on your monthly payments their customer service at loan care is so horrible that it will make your head spin. You can reach a sales person in a couple of minutes but after you have the loan it takes an hour to reach a loan service rep. They stopped paying my homeowners insurance... Read more

Was this review helpful? 11 0

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