Freedom Mortgage Complaints and Reviews

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Freedom Mortgage
Main address: 907 Pleasant Valley Avenue, Suite 3 08054 Mount Laurel NJ
800-220-3333, 866-759-8624, ,
  • 147+3 mobile complaints
  • $550K claimed losses
  • $3.7K average
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  • Aug 15
  • Loans and Mortgages
  • Loan Care Service
  • 96

We refinanced our loan with another lender in July 2013 and was never given the release to the county recorders office. So that puts a lien on the property until it is released from them. I was unable to ever get the loan care customer service to understand or help with getting that done. I notified them July 2014 and never heard from them. The only way to get it done was by calling the mortgage... Read more

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  • Aug 14
  • Loans and Mortgages
  • Closing Costs
  • 139

Our mortgage was recently sold to Freedom Mortgage. Received no paperwork for this sale or notification other than noticing our mortgage debit went to a different name. After WE Called, they offered us as "premier customers" a lower interest rate. After talking with the rep and asking all the right questions. No closing costs, fixed term, no penalty to pay early, deferred mortgage payment etc... Read more

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  • Aug 09
  • Loans and Mortgages
  • Sold Mortgage
  • 1
  • 360

We closed on our home 5/15/14 with an Orlando lender. They immediately sold the mortgage to Freedom Mortgage. After making ONE payment we received a phone call from their "customer retention" department saying that because the VA loan rates had gone down they were going to "re-write our loan at a lower rate at no cost to us." We were told there would be no closing costs to us other than "one... Read more

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  • Aug 05
  • Loans and Mortgages
  • Mortgage Overcharge
  • 234

After holding for what felt like forever I was connected with a very rude rep that barely mumbled her name and ID number. I received a letter last month informing me that freedom mortgage just took over my mortgage. I paid my existing company for July so imagine my surprise when I make my first payment to them that my mortgage went up $67 per month!!! When I asked about it she kept interupting... Read more

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  • Aug 04
  • Loans and Mortgages
  • Lakewood, Washington
  • Online Payment
  • 135

I've tried for over 24 hrs, over the span of three days, to pay my bill through the website. The website is timing out. This company evidently doesn't want to take my money, can't run a website, or is actively trying to ensure people are late with their payments. Did they do server maintenance? If so, why at the beginning of the month when people are trying to pay? Were they hacked? Couldn't tell... Read more

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  • Aug 03
  • Loans and Mortgages
  • Account Access
  • 127

I have tried logging on, Saturday and Sunday with no results. I even tried calling, but it seems that Customer Service is also not available after 3pm on Saturdays! Sunday is my only day off. I would have enjoyed not having any concerns about my payment, and spending my time not becoming frustrated. Even here you require too many words, and too much of my precious time. I went to the comment... Read more

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  • Aug 03
  • Loans and Mortgages
  • Bill Payment
  • 3
  • 105

It had been two months in a row that I can't seem to pay my bill on their website. Not sure why I can't do this but is keeps saying error. IT'S almost like they are trying to get me to pay my bill late for charge lat fee are what ever else they will charge me. Does't seem that they are a very good company anymore, wish can change to a company that paying my bill is easier. Now I am writing the... Read more

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  • Aug 03
  • Loans and Mortgages
  • Online Payments
  • 83

have been trying to make payments is the website going to work today? i have not experienced this for a while i hope it is only a temporary tech glitch not quite sure why i have to have 100 words it seems a bit of a waste of time but i hope this will be fixed soon for i am running out of words that are just wasting time and are really not needed to let you know that i just want to pay my... Read more

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  • Jul 30
  • Loans and Mortgages
  • Lapset Insurance Payment
  • 107

The hazard insurance pay in full prem is 692 from march 2013 to march 2014. Their rep decided to pay $89 as the annual hazard ins. This only extended the ins for a month then it lapsed for one month. By the time I received lapsed notice and called freedom the policy required to reinstate is $785. Basically the $89 extended for a month and now the prem is $785 instead of $692. The reimbursed for... Read more

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